Quick Facts About Totally Nails & Spa
Totally Nails & Spa, as indicated by the comments, has both strengths and weaknesses that should be considered before visiting or choosing their services.
Starting with the strengths, several reviewers mentioned positive experiences with a technician named Becky. She was praised for her great work and going above and beyond on services such as callus removal. The positive feedback suggests that Becky is skilled and provides satisfactory services. Additionally, there were compliments about the overall great service from the staff at the salon, indicating that customers felt welcome and taken care of.
Price was another strength mentioned by one reviewer. They mentioned being happy with the cost of the service they received, suggesting that Totally Nails & Spa offers reasonable prices compared to other salons.
However, there are several weaknesses that potential customers should be aware of. One of the main issues mentioned in the comments is the poor quality of the nails. Multiple reviewers reported bumpy, uneven, and incorrectly shaped nails. This inconsistency in quality is concerning, especially when taking into account that one commenter had a negative experience with their wedding nails. This suggests a lack of attention to detail and a disregard for customer satisfaction.
Another common weakness mentioned is the lack of durability of the nails. In multiple instances, reviewers reported nails breaking or popping off shortly after having them done. This indicates that the application or products used may not be of high quality. The fact that one customer's nails only lasted for three weeks, a relatively short period for nail extensions, is another indication of this weakness.
Customer service is another area that receives criticism in the comments. One reviewer mentioned that when they called to address a problem, the nail technician in question was never available to speak with them. This lack of availability and responsiveness is a significant lapse in customer service and can be frustrating for customers who want to discuss or resolve issues.
Hygiene is also a concern raised by one reviewer who mentioned leftover residue and crustiness on their fingers after the service. This is an important aspect for any spa or salon, as cleanliness and proper sanitation are essential to maintain customer trust and satisfaction.
Lastly, a few reviewers mentioned unprofessionalism from the staff, specifically in terms of not caring about customer preferences or concerns. One reviewer mentioned how their technician did not listen to their requests regarding nail size and shape, which is particularly concerning for a special occasion like a wedding.
In conclusion, while Totally Nails & Spa has some strengths, such as positive experiences with certain technicians and reasonable prices, the weaknesses, including poor nail quality, lack of durability, unavailability of staff, hygiene concerns, and unprofessionalism, cannot be overlooked. Potential customers should carefully consider these factors before deciding to visit this establishment.
Best TL Reviews
UPDATE- I went for a second time and Becky was not there sadly. The lady doing my nails cut me and I began to bleed. The lady who did my toes also cut me until I was bleeding.I was not offered any type of discount for my bleeding toe and nails and my cuticles looked horrible. I also paid extra to get diamonds on my nails and more than half of them broke off. I paid for gel nails and it’s only been a week and my toe nails are almost transparent.
FIRST VISIT- Becky did my pedicure, eyebrow wax, mustache wax, and manicure. She did great work and even went above and beyond on my calluses. No complaints I will most definitely go back to see my girl Becky. She doesn’t talk much but her works speaks for itself.
Did a very bad job on my eyebrows and got the nerve to charge me $11.00 for the job, Don't go there.
The end result was awful, bumpy nails, one set of nails smaller than my other hand, not to mention it didn't look anything like what I asked and to top it off my fingers had hard residue that wasn't removed, so I had crusty fingers along with ugly nails and with $58.00 less in my pocket!!!! STAY AWAY.. table 3
I went in on the day before my bday so May 15 to get my nails done the color wasn’t what I wanted but I settled for the color my problem with this nail shop is they rushed & did my nails & then one nail broke the next day & then 3 more popped off in less than 2wks. Nails should last longer than 3wks & when I called back to speak with the nail technician on desk #5 she was never there. I recommend do not go here it’s been less than 2wks & my nails are off smh
I needed to get a pedicure badly. My feet were mad at me. This is my second time going to get my feet done. I'll be going back there again. I received great service and I liked the price. Me and I feet are happy.
My nails are cute but really thick. I would go back, I would just ask for less acrylic
Been coming here for over 2 months every 2 weeks for a fill... I love Becky... she's amazing
I wish I could give this place zero stars. The lady doing my nails did not care one bit, I told her I didn’t like the size and shape and she kept insisting it was going to get better and it would look good. From the beginning it never did mind you these were suppose to be my WEDDING NAILS!! Now I have to spend more money at another place because this place wouldn’t do their job the right way. THEY DO NOT CARE and she still had the audacity to charge me $40 when they were not worth that. NEVER GO HERE!!
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Totally Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:30 PM |
How to go there
Location
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