Quest Diagnostics

+1 619-219-9080

860 Jamacha Road Ste 103, El Cajon, CA 92019 United States of America

Open Today: -

Quick Facts About Quest Diagnostics

Quest Diagnostics is a large laboratory diagnostics company that offers a range of services, including bloodwork and other lab tests. While there are some positive comments about the company's efficiency and friendly staff, there are also several negative comments that highlight some potential weaknesses in their service.

One strength of Quest Diagnostics, as mentioned by a customer, is their online scheduling system. The customer states that scheduling online is smooth and efficient, and they receive text messages to update them on their appointment status. This shows that Quest Diagnostics has invested in technology to improve the customer experience and streamline the appointment process.

Another strength mentioned is the positive attitude and professionalism of the phlebotomists. Customers have noted that the nurses are friendly, engaging, and kind. This is an important aspect of any medical service, as it helps to create a positive and comfortable experience for patients.

However, one potential weakness highlighted in the comments is the rudeness of some of the employees. One person mentioned that a big, dark-skinned, Middle Eastern lady was rude and yelled at patients who had been waiting for their scheduled appointments. This type of behavior is not only unprofessional but can also create a negative experience for patients, particularly the elderly. Quest Diagnostics should prioritize hiring and training employees who are caring and compassionate towards all patients, regardless of their age or familiarity with technology.

Another weakness mentioned is the long wait times for appointments. One customer complained that they had an appointment at 12 PM but were not seen until 3 PM. This suggests that there may be issues with scheduling and time management at this particular Quest Diagnostics location. It is important for the company to address these issues and ensure that appointments are seen in a timely manner. They should also communicate any delays or changes to patients so that they are not left waiting without information.

There are also comments about the lack of customer service and poor communication. One person mentioned that the staff did not care if a patient had a child and needed to leave. This indicates a lack of empathy and understanding from the staff, which can create a negative experience for patients. Another person mentioned that the staff insisted there was no appointment, even though they had made one online and had proof of it. This highlights a breakdown in communication and organization within the company, as the staff should have access to accurate appointment records and be able to provide clear explanations to patients.

Additionally, a customer mentioned that they observed people without appointments waiting for several hours, while those with appointments were seen right away. This raises questions about the fairness of the appointment system and the prioritization of patients. Quest Diagnostics should ensure that they have a fair and transparent process for managing appointments and communicate this clearly to patients.

In conclusion, while there are some strengths to Quest Diagnostics, such as their online scheduling system and friendly phlebotomists, there are also several weaknesses that have been highlighted in the comments. These include rude employees, long wait times, lack of customer service, and poor communication. It is important for Quest Diagnostics to address these issues and improve their service to ensure a positive and efficient experience for all patients. They should prioritize hiring caring and compassionate employees, improve their appointment scheduling and time management, and enhance their communication and customer service practices.

Best TL Reviews

Super rude employees just letting you know a 80 year old does not have enough knowledge of using any of the nowadays technology to be able to check in by himself you need nicer employees to be standing only by the kias to help those elderly people to check the big dark skin middle eastern lady is so rude she was yelling at people because they have been waiting more than an hour for their scheduled appointment. Please bring good people who are caring for patients. Thanks

I've been to this location for bloodwork three times. I schedule online. All runs smooth each time. On day of appt, I receive a text, I text them when I arrive, they text me when ready for me. The nurses are upbeat, engaging, and kind. I'm in and out quickly. I schedule appts early in the day.

Some people on here are upset because they don’t understand how the lab diagnostic system works. I can tell you as a healthcare employee that this Quest location was as nice as can be. My appointment was at 3 and they took me instantly with no wait at 2:25. Awesome!

Fay helped me and was so nice. It was my first time at this location, or any California location since I moved from Colorado. She helped me find all three of my labs which were important as I need all three of these labs regularly due to my health condition. She was kind, polite, professional and a great phlebotomist! I will be coming back for my next set of labs in 3 months! Thank you Fay!

The worst place to get your lab done

I had an appointment at 12 they did not do my lab till 3 PM. There is no customer service. If I was you I would think 3 times before I go there they don't even care if you have a child and you trying to leave. like, do better.!! Why do you require an appointment and don't follow the schedule!! This place is the worst I never wrote a review but they got only nerve

Make sure you make an appointment. When I was there today 19 people were waiting in case someone didn't show. They were told at least two+ hour wait. I had appointment and was brought right in. Don't waste your time unless you have an appointment.

The worst quest diagnostic service in all San Diego they make all quest diagnostic locations look bad

.the nurse Laura was rude she had me call my insurance I wrote down it showed her and she made sure I hung up then said with the most joy!!! No I need the numbers I had to wait a hour with appt and I checked in 10 mins before I have cancer Laura you're full of disrespect and games Freddy Flintstone or Daffy duck would be a better lobotamist than you you should quit Laura the public and elderly and sick do not need you... Laura you should be ashamed of yourself!!!!

I made an appointment a week before Tuesday sep 27th for Mom and father.

They drove all the way to the lab 15 minutes prior to the appointment as all appointments. The staff rudely told my father that there was no appointment for them.

Asked her to double check and told her that my parents were with me when I made the appointment, still insisted that there was no appointment under their names.

Will never have business with this place.

What is the point of making an online appointment when you will wait 30 minutes, become a friend of one of them employee and they will get you in. Yes, that's how it works at this lab. Very disappointed of the service and the waiting time, will escalate to the HQ.