Quick Facts About Tranquility Salon and Spa
Strengths:
1. Pleasant and skilled staff: The salon has a nail technician named Angie who is described as pleasant and did a good job on the customer's nails. This indicates that the salon has skilled staff members who can provide satisfactory services.
2. Reasonably priced: The customer mentioned that the salon provided a great job at a reasonable price. This highlights that the salon offers competitive pricing for their services, making it attractive to potential customers.
3. Tranquil atmosphere: The salon's name, Tranquility, suggests that it provides a peaceful and serene environment. One customer mentioned that the chairs were comfortable, creating a relaxing experience. This is a significant strength as it sets the salon apart from others by offering a calming ambiance.
4. Excellent pedicure service: A customer mentioned that they received the best Green Tea pedicure from Angie. This indicates that the salon excels in providing pedicure services and offers a high-quality experience.
5. Good customer service: One customer commented on the respectful and nice behavior of the salon's workers. This indicates that the salon focuses on providing excellent customer service, which is crucial for building customer loyalty.
Weaknesses:
1. Inconsistent quality: One customer mentioned that their nails, as well as their friends', were lumpy and not well done. The customer also expressed dissatisfaction with the salon's attempts to fix the issues. This suggests a lack of consistency in delivering high-quality services, which can be a significant weakness for any salon.
2. Poor nail filling service: Another customer mentioned being disappointed with their acrylic nails' filling service, citing smudges, nail polish on the skin, and uneven coverage. This indicates a lack of attention to detail and quality control, which can lead to negative customer experiences.
3. Unprofessional behavior: A customer expressed their disappointment with the salon's disrespectful and aggressive behavior towards their children. This description includes overcharging and physical contact with the children, resulting in a cut. Such unprofessional conduct can severely damage the salon's reputation and deter potential customers.
4. Language barrier: A customer mentioned that the nail technician did not speak English, leading to a lack of effective communication. This can be a weakness for the salon as it hampers the ability to understand and fulfill customer expectations, especially in a service-oriented industry.
5. Negative experience with a specific technician: A customer shared a negative experience with a nail technician named Lucy, who was described as having an attitude and not providing satisfactory results. This suggests a lack of consistency in the skills and behavior of the salon's staff, which can lead to an overall negative perception of the salon.
In conclusion, Tranquility Salon and Spa has strengths in terms of pleasant staff, reasonable pricing, tranquil atmosphere, excellent pedicure services, and good customer service. However, the salon faces weaknesses related to inconsistent quality, poor attention to detail, unprofessional behavior, language barriers, and negative experiences with specific technicians. Addressing these weaknesses and maintaining their strengths will be crucial for the salon to ensure customer satisfaction and loyalty.
Best TL Reviews
Took me as a walk in. My nail tech was pleasant and did a good job on my nails. I was sooo happy with the outcome. Showed her the inspiration and she did a great job reasonably priced. Would go back and recommend. My tech was Angie
they cut my friends nails and my nails were lumpy and so was my other friends. they called my friend a liar because my other friend said she wanted long nails and gave her short short nails and were too pointy and told her they can not give her money back and when they did it again to “fix it” they didn’t and they just made it shorter
This is by far my favorite salon/spa. It lives up to its name, Tranquility. Angie gave me the absolute best Green Tea pedicure yesterday. I almost fell asleep. My feet felt and looked so amazing afterward. The chairs are divine. Ten stars.
Best place I’ve ever been to. Amazing service and amazing nails. It was such a lovely experience. The workers are extremely respectful and nice. I definitely will come back again as I have already.
I had my acrylic nails filled and was not pleased with the sloppiness I received. Smudges everywhere, nail polish on my skin, polish doesn’t even cover the whole nail in places, bumps. Very disappointed.
This place took advantage of my children. They quoted us one price at the door with exact details of what we wanted for my girls and they had the audacity, once I stepped out, to overcharge them. They also decided to put their hands on them and firmly walk them to the register area. I was disgusted with their disrespect and terrible customer service. My daughter left with a cut and blood stains as well. This place is an embarrassment. I would not recommend for anyone to get any services here.
My nails looked a mess. The lady that did my nails did not speak English so, I just left. I will never go there again.
When I first went here, I had long natural nails and just had them painted by a nice nail tech. I gave her a tip afterwards, though I forget her name. But this second time... I went there yesterday and decided to get an hombré acrylic, since my nails are much shorter this time. I got a nail tech named Lucy, and she had an attitude. She was aggressive with my hands and making it very hard to relax my hands... it did not feel gentle whatsoever. I told her that I was having a hard time understanding what she was saying, due to her thick accent and the mask (mask wasn’t a problem) and she continued to talk back to me in the worst attitude, continuously being rough with my nails/hands. It seemed as if she was rushing to get my nails done because I showed her a reference photo of what I wanted my nails to look like and the aftermath looked nothing like the photo I showed her. My nails were chunky and THICK and just overall sloppy. “Botched”, if you will. She gave me an attitude when she told me to wash my hands in the sink when my nails were STILL wet. The water messed up on all the “progress” she made and afterwards looked at it and said “all done” and wrote a check. AND the worst part was that while buffing up and touching up my nails, she dug her own fingernail into the inner folds and it hurt like HELL. I left the nail salon, giving them $60, even though I should’ve gave less than that and seen and felt that my right thumb was bleeding on the inside of my fingernail fold! As of right now, they burn like crazy and they’re extremely sore. If I didn’t have this experience, I would’ve gave it a solid 4 stars. This salon LOST ME.
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Tranquility Salon and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 11:00 AM - 07:00 PM |
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| Tuesday | 11:00 AM - 07:00 PM |
| Wednesday | 11:00 AM - 07:00 PM |
| Thursday | 11:00 AM - 09:00 PM |
| Friday | 11:00 AM - 09:00 PM |
| Saturday | 11:00 AM - 09:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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