Xclusive Nail Bar

+1 678-271-2221

6000 Old National Hwy, College Park, GA 30349 United States of America

Open Today: -

Quick Facts About Xclusive Nail Bar

Xclusive Nail Bar has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the place.

One of the main strengths of Xclusive Nail Bar is their excellent customer service. The comment mentions Bi, who is described as amazing and capable of bringing the desired nail design to life. This indicates that the staff at the bar are attentive, skilled, and capable of meeting customer expectations. Additionally, competitive prices are mentioned, which could be a significant strength as customers are likely to be attracted to affordable services.

Several comments highlight the expertise and professionalism of certain technicians at the bar, namely Miss Anna and Jackie. Miss Anna is praised for her thoroughness, gentle cuticle work, and relaxing massages during pedicures. These positive experiences contribute to the bar's reputation for quality service and customer satisfaction. Similarly, Jackie is commended for doing a great job on nails and providing a satisfactory experience. The skills of these technicians suggest that Xclusive Nail Bar has talented and competent staff members.

However, the negative comments reveal some weaknesses of Xclusive Nail Bar. One customer mentions a disappointing experience with a gel pedicure. The polish chipped within two days, indicating that the quality of the service might be inconsistent. Furthermore, the customer encountered rudeness from the manager when seeking a repair. This highlights a potential issue with customer service, as the staff member's behavior was unprofessional and disrespectful. In addition, the customer suspects that cheap products might be used, suggesting that the bar may not prioritize the use of high-quality materials.

Another negative comment highlights a recurring problem with the quality of service. Despite multiple visits and trying various technicians, the customer has consistently had a bad experience. This suggests that the issue might be systemic within the establishment, and the staff may lack the necessary skills to consistently provide satisfactory nail services. It is concerning that the customer has directed the technicians and requested fixes, but has still left unsatisfied. This indicates a lack of attention to customer preferences and a failure to meet their expectations.

Another weakness that is revealed in customer comments is a lack of attention to detail and rushing through the nail service. One customer mentions that their technician was unable to fulfill their requested nail design and proceeded to rush through a different style, resulting in a messy application. The lack of attention to detail and the technician's admission of incompetence highlight a lack of professionalism and expertise within the bar.

In summary, Xclusive Nail Bar has strengths in terms of excellent customer service and skilled technicians who can deliver desired designs. Competitive prices are also an attractive feature. However, weaknesses exist in terms of inconsistent quality, potential use of cheap products, poor customer service, and a lack of attention to detail. Addressing these weaknesses could improve the overall experience for customers at Xclusive Nail Bar.

Best TL Reviews

Great customer service. Bi(pronounced Bee) is amazing! I showed him the design I wanted and he made it happen. Competitive prices also????

I have been coming here for about 2 years. I have tried many of the technicians but NO ONE compares to Miss Anna when it comes to pedicures. She is sooo thorough, takes her time with you, cut the cuticles efficiently without making you bleed like some others have done. Her massages are wonderful, puts me to sleep every time. She is the best, super sweet lady, doesn’t really speak English but does a great job. I request her every time now. Please book your pedicure with her, you won’t be disappointed.

Horrible. Don't get your hopes up. I went for a gel pedicure, and it was good, so I decided to get a refill. I paid $105, and 2 days later, the polish started to chip. I called and spoke to the manager, and he said I could stop by for a repair. Once I arrived, I was rudely asked for proof of service only to have the guy who did it say yeah, I remember you. He repolished my nails, and while out of town, this happened (see pics)???? My nail tech moved to Gwinnett, but I've learned my lesson and won't return. Perhaps they use cheap products. Whatever the deal, I did not recieve a quality service.

Horrible. FYI, I don't play about my nail service. Don't get your hopes up. I went for a gel pedicure, and it was good, so I decided to get a refill. I paid $105, and 2 days later, the polish started to chip. I called and spoke to the manager, and he said I could stop by for a repair. Once I arrived, I was rudely asked for proof of service only to have the guy who did it say yeah, I remember you. He repolished my nails, and while out of town, this happened (see pics)???? My nail tech moved to Gwinnett, but I've learned my lesson and won't return. Perhaps they use cheap products. Whatever the deal, I did not recieve a quality service.

This was my first time coming to this place after looking at their IG page. Jackie did my nails and he was great! Katie did my pedicure and she was great as well. I got the jelly pedicure and it feels weird but satisfying and my feet were so soft, like butter when she was done. I will be going back for sure!

This costed me $50, I didn’t bother to get a manicure because I waited to see how my pedi would turn out first. This is not even their worse work

This was my 4th time going here. After every single visit I’ve had a bad experience, the only reason I kept going back is because they have multiple nail techs and they all can’t be bad so I’ve tried a different tech each visit. Even though I’ve been there 4 times they’d have a different person do either my nails or toes, so I’ve had at least 6 different techs doing my nails or toes. I have literally never had my mani or pedi done properly. I’ll never be going back. Way too many of them that can’t get the job done right, no matter how much I’ve directed them and have them fix it over and over. I just get annoyed every time and end up leaving unsatisfied.

Usually I love this place, but my last visit changed my views. I got a new set and a pedicure. When the nail tech came over I asked if he could do a certain style and he said yes. I even left my phone out the entire time to show him exactly how I wanted my nails done. He assured me that he could complete the task. So when it was time do start designing the nail I picked the color and he grabbed the magnet to do the crystal ball tiger eye design I asked for. He was unable to do so, so he asked a colleague for assistance. The colleague also stated that he couldn’t do it and it required a special magnet. I said okay and began to think of another style. He began the new style (French tips) but rushed through the entire process as though I had wasted his time. I had to point out multiple times that there was red polish where the clear polish needed to be. I then mentioned that I wasn’t satisfied because him rushing through the process was causing paint to be in places it shouldn’t have been. He then said “I know, I did your nails so bad. I can’t do nails”. I simply wanted him to slow down and ensure quality. After all initially I was the one lied to about a style he could not do. My nails took additional time out of my schedule and I got attitude.

I’m in love with my nails. Jenny (not sure if it’s spelled correctly) did her thing! She was a little rough but very fast and did a really good job at giving me what I wanted.