Obsession Hair Salon

+1 860-224-6583

562 W Main St, New Britain, CT 06051 United States of America

Open Today: -

Quick Facts About Obsession Hair Salon

Obsession Hair Salon, based on the comments provided, has both strengths and weaknesses. In order to provide a comprehensive analysis, it is important to consider all aspects of the salon and the experiences of different customers.

One of the strengths mentioned is the welcoming and friendly nature of the staff. Many customers expressed feeling like family and appreciated the warm atmosphere. This indicates that the salon has a positive and inviting environment, which can contribute to a pleasant experience for customers. Additionally, there were comments praising the quality of services provided, such as leaving the salon feeling good about their hair. This suggests that the salon has a skilled team of professionals who are capable of providing satisfactory results.

However, there are notable weaknesses mentioned that should also be considered. One significant weakness is the lack of expertise in working with kinky, coarse hair. According to a comment, the salon struggled to handle this specific hair type, which indicates a lack of knowledge and experience in this area. This can be a major drawback for customers with such hair types who seek specialized care.

Another major weakness highlighted in the comments is poor customer service. One customer reported experiencing disrespect and catty behavior from the staff. This kind of behavior can greatly affect the overall experience for customers and leave a negative impression. Additionally, the comment about the owner/manager making negative remarks about a customer's hair in a different language shows unprofessionalism and lack of respect.

The issue of overcharging is also mentioned, where a customer was charged more than the usual price for a service. This creates a sense of mistrust and dissatisfaction, as customers expect fair and transparent pricing. Overcharging can leave customers feeling cheated and is detrimental to the salon's reputation.

Furthermore, multiple comments indicate instances of hairdressers not listening to customers' requests and making mistakes. While one comment mentions a mistake with a pixie cut, another customer had her hair cut too short despite specifically requesting a ponytail-friendly length. This lack of attention to customer preferences and needs can lead to disappointment and frustration.

In summary, Obsession Hair Salon has strengths, such as a welcoming atmosphere, skilled services, and positive feedback from some customers. However, the salon faces significant weaknesses in terms of expertise with certain hair types, poor customer service, overcharging, and not listening to customers' requests. These weaknesses can greatly impact the overall satisfaction of customers and the reputation of the salon.

Best TL Reviews

These women are awful. They’re catty and disrespectful and don’t know how to work with kinky, course hair. Basically if you’re black with tight curls, don’t go there. The owner/manager, was washing my hair and kept saying bad stuff about my hair in Spanish, thinking I couldn’t understand her. She used words like “feo” (ugly) and “malisimo” (unruly/awful). I understood everything but I didn’t say anything. At least the lady who did my blowout complimented me. She disagreed with the owner and said my hair isn’t ugly and that it’s pretty. The owner/manager also upcharged me for the service. She charged me $55 when she usually charges $35-$40 for it.

Love Nilda.. I hope I said her name right. She made me feel like family. I called and she told me to come right over

I waited for about 2min. Not bad for a walk in. And my hair looks and feels fabulous!!!!!

The owner knows my whole family since I was a kid they are amazing I proud of the work she did on me

DO NOT GO IF YOU HAVE A PIXIE HAIR CUT…Went here because the place I usually go to was closed, I just wanted a simple trim ( it’s literally what I told them when they asked what I wanted to do) to a little over grown pixie cut I had… and the lady literally cut the majority of my top longer hair off.. she shortened it so much that it doesn’t even look like a pixie hair style… I legit started crying and asked her to stop cutting my hair .. she completely looked passed me crying and rang me out for 25 bucks.. she didn’t say sorry or looked upset that I was unhappy with the hair cut.. I still tipped her, but it would’ve been nice to see her acknowledge and apologize for making a such a huge mistake.. if you don’t know how to do a hair style then just say that.. because now I have no other choice but to feel embarrassed where ever I go until my hair can grow back.. still crying and it’s been hours later. Wouldn’t recommend for short hair

Hairdresser listened to me explain what I wanted and then ignored all of that, cutting way too short. I tried to stop her during the process, reminding her that I needed to be able to pull it into a ponytail and she told me, "I know what I'm doing, trust me."

It's been three weeks and I still can't get the sides into a ponytail. I understand that curly hair can be difficult for some people, but I just wish she'd said she couldn't do it rather than stick me with this awful cut. I won't go back.

Amazing!! I have sensitive skin and this is the first time I have ever done my hair and im not in discomfort. Amazing service, everyone is so welcome. ????????

Friendly and welcoming. Services are great always leave feeling good about my hair!

Super nice people. I got a roller set done, and my hair was blow-dry, and flat ironed and a nice sheen put on my hair after. My hair looked Fabulous. Thank you Obsession ????.