VIP Nails & Spa

+1 505-292-4366

5850 Eubank Blvd NE, Albuquerque, NM 87111 United States of America

Open Today: -

Quick Facts About VIP Nails & Spa

VIP Nails & Spa has a number of strengths and weaknesses based on the comments provided.

One of the strengths of VIP Nails & Spa is the fast service and friendly staff. Many customers mentioned that they were able to get in and out quickly without an appointment, which is convenient for those with busy schedules. The friendly and welcoming staff also contributed to a positive experience for some customers.

Another strength is the cleanliness of the salon. Customers appreciated the clean environment and felt comfortable during their visit. This is important for maintaining customer satisfaction and providing a hygienic space for nail treatments.

Affordability is also mentioned as a strength of VIP Nails & Spa. Some customers found the prices to be reasonable, which is an attractive feature for many people. Being affordable can help attract and retain customers, especially in a competitive market.

The expertise of certain nail technicians was also mentioned as a strength. Customers specifically mentioned Jasmine and Annie as providing excellent service. Skilled and knowledgeable staff can greatly contribute to a positive experience and build customer loyalty.

However, there are also weaknesses that were highlighted in the comments. One major weakness mentioned is the poor customer service provided by the owner. One customer expressed frustration with the owner's lack of attentiveness and rudeness when addressing a mistake made by the salon. Good customer service is essential for leaving a positive impression and building customer loyalty. Negative experiences with the owner can deter customers from returning and lead to negative word of mouth.

Inconsistencies in nail quality and service were another weakness mentioned. Some customers found their nails to be uneven, crooked, or drilled into during their visit. This inconsistency in the skill level of the nail technicians can lead to dissatisfaction and a lack of trust in the salon's ability to consistently provide quality service.

Long wait times were also mentioned as a weakness. Some customers had to wait for nearly an hour to be served, which can be frustrating and inconvenient. This can be improved by implementing appointment systems or better managing customer flow.

Lastly, the high prices for certain services were mentioned as a weakness. One customer found the price of a French manicure to be outrageous compared to their regular salon. The lack of price transparency was also mentioned, as prices were not displayed on the salon's webpage or in the salon itself. This can lead to confusion and dissatisfaction among customers.

In conclusion, VIP Nails & Spa has strengths in terms of fast service, friendly staff, cleanliness, affordability, and skilled technicians. However, weaknesses in terms of poor customer service, inconsistencies in nail quality, long wait times, and high prices were also mentioned. Addressing these weaknesses can help improve customer satisfaction and ensure the continued success of the salon.

Best TL Reviews

First time. Great service. Friendly staff. No appointment and was in and out fast. I will be back ????

I would give it 5 stars but the owner the man is a horrible business person they made a mistake to meet twice. The owner, the man whatever his name is made a mistake over booked me twice and put me down for the wrong date would not listen to me I was not trying to complain try to make another appointment he was rude !!!

I only go there because he was condescending. I don't give a damn if some New Year listen to your customer and listen to my complaint I was willing to stay there but he was rude! The only reason why I go there and I made another appointment because of Jasmin she's great I think I may look for new nail place horrible horrible customer service

I came here after leaving in the middle of a manicure at another salon due to horrible treatment by the nail tech. The people here helped me RIGHT AWAY! And were just LOVELY. I didn’t get the woman’s name who fixed my nails but she was great! I will definitely be back. The salon is clean, and the prices are very affordable. Great job!! Thank you so much for making a terrible experience into a great one!!!!

This place wasn't good at all the people that worked there did my daughters nails n did a horrible job. They even made fun of her cuz how long she wanted them. Won't be going bk

The people there are nice and welcoming. The price was alright but my nails are longer on one hand and shorter on the other and a crooked nail. The nail tech drilled into my natural nail, which I have never had happen before. Overall it was an okay experience, but personally I wont be going back.

My first visit. Annie was very thorough and friendly. She didn't rush to complete my pedicure, and I plan to return. Price very reasonable. Added bonus that it is only 5 minutes from my home .

Always busy, best to make an appointment. Great Mani and Pedi.

It was not the best experience. I waited almost an hour. Which I understood because I didn't come in with am appointment. However, the lady who took me was extremely rough. My arm is bruised because of her overly aggressive massage. I dont know if she was trying to pop my fingers but it did not feel good. She kept roughly pushing my hand for me to put in in the uv light instead of just using her voice to tell me to do so. Please be gentle with people, especially if you are not aware of any hand injuries they have had in the past. Also $70 dollars plus tip for a french manicure is outrageous. I pay 45-50 at my regular place. They do not have their prices displayed anywhere not even on their webpage. She did a good job on my nails so at least there is that.