Monticello Professional Car Wash and Quick Lube

+1 845-796-3360

12 Plaza Dr, Monticello, NY 12701 United States of America

Open Today: -

Quick Facts About Monticello Professional Car Wash and Quick Lube

Strengths:

1. Fast and professional service: Multiple customers mentioned that the service provided by Monticello Professional Car Wash and Quick Lube is fast, professional, and thorough. This demonstrates that the staff is efficient and capable of handling customer requests promptly.

2. Long-standing customer base: One customer mentioned being a customer for over 30 years, which indicates that Monticello Professional Car Wash and Quick Lube has been able to maintain a loyal customer base. This can be seen as a strength because it suggests that the business is trusted and reliable.

3. Good pricing: Several customers mentioned that the service provided by Monticello Professional Car Wash and Quick Lube is reasonably priced. This can be seen as a strength because it attracts customers and encourages repeat business.

4. Excellent interior cleaning: A customer mentioned that their filthy SUV came out sparkling like new after an interior cleaning. This indicates that Monticello Professional Car Wash and Quick Lube excels in providing thorough and effective interior cleaning services.

Weaknesses:

1. Inconsistent availability: One customer mentioned that their carwash appointment could not be completed on the same day as promised. This inconsistency in availability can be seen as a weakness because it can lead to customer dissatisfaction and inconvenience.

2. Failure to follow customer instructions: A customer mentioned that despite specifically requesting that something not be done, Monticello Professional Car Wash and Quick Lube still performed the action. This suggests a communication or attention to detail issue within the business, which can lead to customer frustration.

3. Incomplete services: A customer mentioned that the #3 service they paid for did not include cleaning the front floor mats, even though the rest of the interior was clean. This highlights a potential weakness in the service packages offered by Monticello Professional Car Wash and Quick Lube, as some customers may find it unfair to pay for services they don't fully utilize.

4. Poor automatic drive-through car wash experience: One customer expressed dissatisfaction with the automatic drive-through car wash service, claiming that it only rinsed the car and did not provide any soap or full coverage. This indicates a potential weakness in the equipment or maintenance of the automatic car wash system, resulting in a poor customer experience.

In conclusion, while Monticello Professional Car Wash and Quick Lube have strengths such as fast and professional service, a loyal customer base, good pricing, and excellent interior cleaning, they also face weaknesses like inconsistent availability, failure to follow customer instructions, incomplete services, and a poor automatic drive-through car wash experience. These weaknesses should be addressed to improve overall customer satisfaction and ensure the business thrives in a competitive market.

Best TL Reviews

I booked an appointment a few days ago for a full detailed carwash???? they told me to come in at 9 in the morning and leave my car there for the day and it would be ready at about 4:30 - 5

However when showing them my car, for some reason unexpectedly they told me that it can't be ready for today ????

Be aware you might not get your car???? back on the same day

The oil change was good, but i specifically told them NOT TO DO SOMETHING LIKE 5 TIMES BEFORE I GAVE MY CAR IN AND THEY DID IT EITHER WAY!

Always fast, professional, thorough and courteous service. Been a customer over 30 years - can't say enough good about them!

Great service at a reasonable price. They always take great care of all my cars

The #3 service should include front floor mats cleaned. The rest of my interior is clean besides the front mats. So why should I have to pay for the #2 if I don't need the whole interior cleaned. So thanks now I have a clean truck with muddy floor mats.

I took my absolutely filthy SUV in for an interior cleaning… we are talking dog hair, dirt, detritus from hauling plants and planting material around for months and it came out sparkling like new. Cleaned, vacuumed, shampooed, and polished. Tremendous job. Highly recommend

Do not waste money or time at this car wash. The automatic drive through wash only rinsed the car no soap nothing the sprayer only did half the vehicle. No attendant at the business so you can't do anything about it and no phone numbers to call posted anywhere.

They did a great job on my exterior wash.