Quick Facts About Tai's Nails & Lashes
Tai's Nails & Lashes place has received a range of feedback from customers, both positive and negative. In order to analyze the strengths and weaknesses of the establishment, we will consider the comments and evaluate the recurring themes and issues.
One of the main weaknesses highlighted by several customers is the quality of the service provided. Multiple customers have expressed dissatisfaction with the unevenness and crookedness of their nails, as well as issues with air bubbles and messy paint jobs. This indicates a lack of attention to detail and a potential lack of skill or experience among some of the nail technicians. Additionally, the fact that one customer had to visit the salon multiple times to fix a recurring nail issue suggests a lack of consistency and effectiveness in addressing customer complaints.
Furthermore, the response from the owner to one disgruntled customer, suggesting that it is okay for them to not come back, demonstrates poor customer service and a lack of willingness to rectify their mistake. This kind of dismissive attitude can drive away potential customers and suggest a lack of commitment to customer satisfaction.
Another weakness highlighted by multiple comments is the high pricing of the services offered. Several customers mentioned feeling that they were overcharged for the quality they received. One customer even mentioned being charged for cutting their cuticles, which should typically be included in a manicure service. This suggests that the salon may prioritize profit over providing fair and reasonable pricing to its customers.
On the other hand, there are a few positive comments about the salon as well. Some customers mentioned being happy with the results and the service they received. They specifically mentioned a nail technician named Mindy and Kelly, who provided excellent services. This indicates that there may be some skilled and talented technicians within the salon who can deliver satisfactory results. These positive comments could also suggest that the salon has the potential to provide a good experience for customers but may experience inconsistencies in service quality depending on the specific technician assigned to them.
Additionally, there are positive comments about the kindness and patience of the workers, indicating good customer service from some members of the salon staff. This suggests that the salon has the potential to provide a positive and welcoming environment for customers.
In summary, Tai's Nails & Lashes place has received mixed reviews from customers. The strengths of the salon include friendly and patient staff members, as well as the potential for skilled technicians like Mindy and Kelly to deliver satisfactory results. However, there are significant weaknesses such as inconsistent service quality, poor attention to detail, dismissive attitude towards customer complaints, and high pricing that may deter potential customers. These weaknesses need to be addressed in order to improve the overall customer experience and reputation of the salon.
Best TL Reviews
Horrible service!!! I had to ask twice to even out my nails and to clean around. Nails full of bubbles and sticker full of air bubbles under, paint job is horrible and messy. Sticker is lifting and i just left the place. Brought it to the owners attention and he said it’s ok to just not come back. Please do not waste your money! The place is super overpriced for a horrible service. This is the third time i try with a different nail tech each time for emergencies due to my nail tech not having appts available and every time it gets worse.
Got my nails done on Monday, paid $75 for all my nails to be crooked and uneven. Came back Tuesday to have MINDY, who did my nails Monday, fix them and they still look crooked, I told her multiple times that they are still crooked and all she did was sand them down and replace one nail, I was angry I left. I came back later that night to have her remove them entirely and they said it was too late so come today.
November 24th, Wednesday, my BIRTHDAY MIND YOU, had one of the rude managers tell me because I said they were fine the first two times I had to pay $15 to get them removed, talking about how the products aren’t free. You think I want to come not 1 not 2 but THREE days in a row to get these unfixable nails fixed?
First off, NOT ONLY did one of their techs mess up, they charged me a total of $90 on these ugly nails.
I’ve put over $600 into there services over the years and THIS has to be the WORST experience I’ve ever had.
I don’t recommend you going and wasting your money here.
I highly don’t recommend and I will not be going back.
I’ve been for a while searching for a great and affordable nail salon .. and WOW!! This place is amazing, I am so happy with the results and the service received. I highly recommend this salon.
I have gone to this location multiple times! Finally found someone named Mindy within the salon that is amazing. I went in today to get my nails done and asked for Mindy. The male manager said she’s not here and I have no idea when she will be in. He never took his eyes off his phone that was playing a gaming video. Extremely unprofessional and rude. I will not be back. It’s unfortunate for the good employees that are within the salon. (Homestead location)
Kelly does the best French pink and whites! They last and look great for weeks! So happy I found someone that does an amazing job on nails! Will only be going to her from now on.
I went to put eyelashes extensions, they fell off the
next day. I was suppose to go to a wedding and half of my extensions were gone. Reading all the bad reviews I shouldve of known. .and the answers management gives to the reviews are
insulting and really bad customer service. Instead of making things better that alone will not make me go back ever.
the workers were very kind and it was my first time getting a design done and i was very pleased. the lady who did my nails was very understanding and patient. will be going again :)
Extreme lyrics overpriced. $95 for dip mani and gel pedi. The guy even charged me to cut my cuticles. My nails are quite short and it’s not like I requested for anything special.
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Tai's Nails & Lashes Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
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| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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