Quick Facts About Tina Nails
Tina Nails place has received both positive and negative feedback in the comments. In order to analyze the strengths and weaknesses of the salon, we will explore each comment individually and identify recurring themes.
Starting with the positive comments, one customer mentions that their technician was hearing-impaired but still provided a better service compared to other salons. This suggests that Tina Nails place may have an inclusive environment that supports and accommodates individuals with disabilities. This could be considered a strength as it promotes equal opportunities.
Another positive comment mentions that Tina Nails place provides a pleasant experience with easy and fun-to-chat-with technicians. This highlights good customer service and friendly atmosphere which can be seen as another strength of the salon. Additionally, the comment praises the variety of colors and quality of work, suggesting that the salon offers a wide range of options for customers and delivers satisfactory results.
Furthermore, a customer expresses their satisfaction with the salon's services during the summer. They mention that the salon provides a clean and friendly environment, implying that hygiene standards are maintained. The fact that they can go a month between fillings without experiencing any issues with their nails shows that the salon provides long-lasting results, which can be seen as another strength.
Moving on to the negative comments, one customer complains about the broken credit card machine, which has been an ongoing issue for months. This indicates a weakness in the salon's ability to maintain and repair equipment promptly. In today's digital age, accepting only cash can inconvenience customers who rely on card payments.
Another customer had a negative experience with Tina herself when they showed her a picture of the shape and color they desired. Tina did not adhere to the request and started arguing when the customer pointed out the mistake. This highlights a weakness in communication and customer satisfaction, as the customer had to pay extra to have their nails done correctly. The incident also attracted unwanted attention from other customers, which could harm the salon's reputation.
One concerning comment accuses Tina Nails place of discrimination. The customer states that they were refused service without reason, and previous incidents suggest a pattern of mistreatment towards African American clients. If these claims are true, it presents a major weakness in the salon's ethics and professionalism. Discrimination and charging higher prices based on race are serious allegations that could result in significant reputational damage and even legal consequences.
Another unsatisfied customer expressed disappointment with the quality of the nail services. Specifically, they experienced nails coming off within a week despite being a stay-at-home mom. This suggests a weakness in the durability and longevity of the salon's nail services. The customer also mentions that the salon was a waste of money, indicating that they did not feel the services were worth the price paid.
Lastly, a customer mentions that the gel polish chipped and came off just two days after getting a fill-in. This raises concerns about the quality of the products used and the skill level of the technicians, as gel polish is meant to be long-lasting and resistant to chipping. This weakness in the salon's service quality can impact customer satisfaction and may lead to negative reviews and word-of-mouth publicity.
In summary, the strengths of Tina Nails place include an inclusive environment, good customer service, a wide range of color options, and long-lasting results. However, the salon also faces weaknesses in terms of equipment maintenance, communication with customers, discrimination allegations, and subpar service quality. These weaknesses can significantly impact customer satisfaction and the salon's overall reputation. It is essential for the salon to address these weaknesses and make improvements in order to enhance customer experiences and foster positive word-of-mouth recommendations.
Best TL Reviews
My tech was hearing impaired yet did better than many other places I've been. Only reason I didn't give a 5 was bc even with the paraffin and all, the heels of my feet aren't baby smooth. I'll get them together at home but shouldn't have to for what I paid.
Always a pleasant experience at Tina’s. Her nail technicians are easy and fun to chat with too. They have a good variety of colors and always do such nice work. It’s so nice to have a nail salon in the neighborhood!
This has been my summer nail spot and they do not disappoint! I can go one month between fillings without a nail falling off and the polish is clean and not streaky. Perfect almond shape and an assortment of great colors, the staff is friendly, A+ clean and friendly. Very relaxing atmosphere, and I wish I would’ve discovered this gem sooner.
Credit Card machine has been broken for months, arrived today hoping it would be fixed was told cash only. I left went to get cash, waited my turn. Once I was in the chair I showed a picture of the shape and color I wanted, Tina stated she could do. Cut all nail tips into coffin shape which was opposite of picture. When I told her they were wrong she started to yell at me (there were other customers that began to watch incident) she stated I would have to pay her $10 extra dollars to do them over (nails had tip only no acrylic). Will not be returning.
Discrimination, on 11/25. I walked in and Tina informed me she refused to do my nails. No reason was provided, a video camera captured as well as a witness in store. The last time I had an issue with her not wanting to fix a nail she filed incorrectly after I paid extra for service. Disrespect to Africa America clients by charging more for services that are not posted. Will contact BBB since I originally paid for gift certificates and are now unable to refund or use.
I got my nails done here twice. The first time I got a full set and pedicure. The guy who did my nails cut them too short and didn't scrub my feet well enough. Tina did my nails and I was pleased. After only a week two of my nails came off. I decided to give them one more chance. The last time I went a young guy did them. He was slower and seemed inexperienced. My nails lasted a week. I'm a stay at home mom so I'm not doing anything strenuous with my hands. I expected my nails to last at least 2 weeks. Sorry to say I will not be going back to them. Such a waste of money. Especially since I also got gel nails.
I went early on Saturday. The staff was very polite. I got a fill in with gel polish. My nails looked great when I left. But two days later, all of the gel polish is chipped and coming off ????
I advise you to never go to this salon unless you rather waste your money. The staff if very unprofessional and Tina didn’t was very rude when I asked her to fix my shape. The salon was very unsanitary which is very shocking considering Covid.
Tina Nails Info
Amenities
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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