Quick Facts About Shiny Nails and Spa
Strengths:
1. Professional and Neat Technicians: Multiple comments mentioned that the technicians at Shiny Nails are professional, neat, and provide good service. This indicates that the salon maintains high standards when it comes to hiring and training their staff, ensuring that customers receive a satisfactory experience.
2. Comforting Atmosphere: One comment specifically mentioned that the atmosphere at Shiny Nails is comforting. This suggests that the salon creates a relaxing and welcoming environment for their customers, which can enhance the overall experience and make customers feel at ease during their visit.
3. Good Communication Skills: A positive comment highlighted that one of the technicians, Eric, speaks English very well and is personable. This can be a strength as it enables effective communication with customers, making them feel more comfortable and allowing for a smoother service experience.
4. Positive Feedback on Nail Art: One comment mentioned that a young lady at Shiny Nails did an excellent job on the customer's girl's nails. This indicates that the salon has skilled technicians who can deliver quality nail art services, potentially attracting customers who are interested in unique and creative designs.
Weaknesses:
1. Inconsistent Nail Quality: One commenter expressed disappointment with their nail service, noting that their nails were crooked and came loose within two weeks of getting them done. This indicates that there may be inconsistencies in the quality of nail services offered at Shiny Nails, potentially leading to dissatisfaction among customers.
2. Poor Customer Service: Several negative comments mentioned rude owners and arguments over pricing. This suggests that there may be a lack of professionalism and poor customer service practices at the salon. Such experiences can negatively impact customers' overall perception of the business and deter them from returning or recommending it to others.
3. Subpar Pedicure Experience: One commenter mentioned that their pedicure at Shiny Nails was subpar, with the use of cheap, watered-down nail polish that cracked quickly. This reflects a weakness in the quality of products used by the salon, potentially leading to unsatisfactory results for customers seeking pedicure services.
4. Rushed Services: One dissatisfied customer mentioned feeling rushed during their visit, with both the pedicure and nail services being done hastily. This indicates a weakness in time management and attention to detail, potentially resulting in subpar outcomes for customers who expect a thorough and well-executed service.
Conclusion:
Shiny Nails and Spa has several strengths, including professional and neat technicians, a comforting atmosphere, good communication skills, and positive feedback on nail art. However, the salon also suffers from weaknesses such as inconsistent nail quality, poor customer service, subpar pedicure experiences, and rushed services. Addressing these weaknesses and ensuring consistent quality and customer satisfaction will be crucial for the salon's success in the long run.
Best TL Reviews
I’m new to this area. I’m still learning where all the good service and shopping spots are too. The icing on the cake is to find a good nail salon close to my resident. I was nervous when I walked in because every salon has good and bad reviews. Well, I can honestly say my first visit to SHINY NAILS was a very very good experience. The Techs are quiet but very pleasant, professional and neat. Thank you for making my 1st visit a good one. I shall return.
Love Eric and team! Very nice people and professional. Very comforting atmosphere. I only go here, I don't allow anyone else to service my nails and pedicures. They are very neat and I always get compliments.
This place is absolutely horrible…I do not recommend! Totally messed up my pedicure with no remorse. Very rude owners
This place is horrible! I called about a manii & pedi for a 7 yr old and was told one price but, when I arrived, I was told a different price that was more. And they actually argued with me about this! What happened with the customer being RIGHT!
Eric did an excellent job on my natural gel overlay fill in. He followed instructions exactly how I explained to him. And no shade, but he speaks English very well. He's really nice and personable. I WILL BE GOING BACK! There was a young lady there who also slayed my girls nails.
Eric did my nails. They were crooked. Not even 2 weeks later one fell off and 2 more are very loose. Im gentle on my nails. Minimal house work. I work from home so idk. I got my nails done on July 31st and today is August 10th. So the 14th would have made 2 weeks. I paid $80 for these. Kim does good job. Won't be returning for nails, just pedicure. Although I know the salon inside Homewood Walmart is cheaper.
Pedicure was subpar and they used some cheap watered-down nail polish that looked dry and cracked up the next day. I called them and went back for them to re-polish my nails and they did. But the same thing happened again with the polish looking like they applied the "cracked" nail polish. I will never return there. If I have to pay for your services, I expect for you to do it correctly and use decent polish.
Everyone wants a tip and to go up on pricing and give less than the bare minimum!
My daughter and I spent $235 at Shiny Nails. I was excited to take her because my first experience there was great. I was sadly disappointment this time. Tina, (sits in the last chair on the left ), did both of our nails and she did my daughter's shiny princess pedicure. The pedicure was the entire purpose for the visit. She rushed my daughter's shiny princess pedicure. She totally missed the experience of what I described to her about this particular pedicure. She also rushed our nails. Although at first site, my nails looked beautiful. Then I saw the sloppy cuticles which would've only taken a Q-tip to clean up. The older lady did a nice job on my shiny princess pedicure. To have rushed services when there was only 2 other people there, was ridiculous. Highly disappointed. This is why I'm currently looking for a new nail spa to go to. You won't get me twice. Tried supporting the neighborhood business, but they made the mistake of getting comfortable with me and losing their professionalism.
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Shiny Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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