Nail Envy and Spa

+1 410-285-8511

7801 Eastpoint Mall # D, Baltimore, MD 21224 United States of America

Open Today: -

Quick Facts About Nail Envy and Spa

Nail Envy and Spa has received a mix of positive and negative comments from customers. By analyzing these comments, we can identify the strengths and weaknesses of the establishment.

One recurring theme in the comments is the poor quality of the manicures and pedicures provided by the nail technicians. Customers have complained about nails breaking, acrylic lifting, and polish chipping off shortly after the service. This indicates a weakness in the execution and durability of the nail services at Nail Envy and Spa. It seems that there is a lack of attention to detail and proper technique, resulting in unsatisfactory outcomes for customers.

Another weakness highlighted by the comments is the customer service. Some customers have described the staff as rude, talking and laughing in their faces. This creates a negative and unwelcoming atmosphere, leading to dissatisfied customers. Additionally, there have been instances of the staff being rough with customers' hands, causing discomfort and pain during the service. This reflects a lack of professionalism and a disregard for the customer's well-being.

On the other hand, there are a few positive comments praising specific nail technicians at Nail Envy and Spa. Customers have mentioned Tara and Erica as being skilled and providing excellent service. This suggests that there are some competent and talented technicians working at the establishment. This can be considered a strength, as it indicates that there is potential for providing satisfactory nail services if customers are matched with the right technician.

Despite some negative experiences, there are customers who have been visiting Nail Envy and Spa for an extended period. This suggests that they have had positive experiences in the past and find value in the services provided. While these positive comments may not outweigh the negative ones, they do indicate that there are aspects of Nail Envy and Spa that some customers appreciate.

In terms of weaknesses, it is evident that there have been issues with nail technicians not properly filing nails, resulting in an uneven and rushed job. This suggests a lack of attention to detail and professionalism. Furthermore, there have been instances where customers have not been consulted on their desired nail designs, leading to dissatisfaction. This lack of communication and failure to meet customer preferences is another weakness of Nail Envy and Spa.

In conclusion, Nail Envy and Spa have several weaknesses in areas such as the execution of nail services, customer service, and attention to detail. There have been complaints about nails breaking, acrylic lifting, polish chipping off, rude staff, rough handling of hands, and insufficient communication with customers. However, there are also positive comments mentioning specific technicians who provide excellent service, which indicates potential for improvement. Ultimately, Nail Envy and Spa should address these weaknesses by improving their techniques, training their staff on proper customer service and communication, and ensuring consistent quality in their nail services.

Best TL Reviews

They can’t do nails here I got my nails done two days ago one broke and one whole hand is already lifting my nails already two weeks old because she didn’t bring the acrylic all way down the nail just a waste of $100 a messssss

Rushed job ! Didn’t even double check to make sure the nails were file properly and the lady took a tip without asking me. Not sure if I’ll come back here ! When a customer pays good amount money to have nails done they should be done right

This is second time there. I've enjoyed both my visits. Tara did my nails both times and she is the BOMB! Erica did my friend's nails and she's freaking awesome too! I'd recommend this salon and both these ladies.

Kenny is the only one who does my nails and i have never had a problem with cjipping or anything as long as he did my nails

The man kept sticking my toes with his equipment because he was cutting too close. I told him I wanna designs on my fingernails his response to me is I will pick out a design for you I told him no I will pick up my own design. So we went back and forth about this. It has not been a week yet and two days after I got my nails done my polish was already chipping off and one nail had already broke. Now I know why I stopped going there this is my first time there is several years the customer service is horrible do not waste your time or your money

I asked for stiletto nails and he gave me oval when I said something about it he told me he couldn’t file it more because it would break. He was also hurting me with the tools as well and being rough as he was doing my nails. I got up and left after he continued to be rough with my hands and I wouldn’t recommend this place at all

Very very rude and the fact they know what they doing they talk and laugh in your face. They still going to make money, just not mines anymore, been sitting here for a min

Been coming here for a minute and this the 2nd time the service been bad. The 1st the man did a bad pedicure. And this time the usual lady I get really got upset because I told her she can let someone else do my pedicure because she got a "usual" in front of me mind you I been sitting here a hour and 20 minutes now. Guess it's safe to say I won't be back