Le Fi Nail Spa

+1 704-543-7146

10610 Centrum Pkwy M, Pineville, NC 28134 United States of America

Open Today: -

Quick Facts About Le Fi Nail Spa

Le Fi Nail Spa has received various comments from customers, both positive and negative. It is important to analyze these comments in order to understand the strengths and weaknesses of the nail salon.

Starting with the strengths, many customers have praised the customer service at Le Fi Nail Spa. One customer specifically mentioned being pleased with the customer service and how the staff was able to fix her nails and provide guidance on preventing further issues. Another customer praised the professional nail technician for providing an excellent pedicure and mentioned that the salon was clean and socially distanced, ensuring the safety of customers during the pandemic. Additionally, a customer mentioned that their nail technician was able to execute their desired nail design without extra guidance. This suggests that the staff at Le Fi Nail Spa is attentive to customer preferences and skilled at delivering satisfactory results. Furthermore, the salon provides a spa pedicure service that is recommended by a customer, indicating that they offer a high-quality pedicure experience.

Another strength of Le Fi Nail Spa is the cleanliness of the salon. Several customers commented on the cleanliness and immaculate condition of the salon. This not only enhances the overall experience for customers but also indicates that the salon prioritizes hygiene and sanitation.

The convenience and location of Le Fi Nail Spa is also a strength. One customer mentioned that the salon is conveniently located right off the 485, making it easily accessible for customers. This can be an advantage for attracting customers from different areas, including those who are willing to travel to the salon.

On the other hand, there are also weaknesses mentioned by some customers. One recurring issue is the change in ownership, which has led to a decline in customer satisfaction. One long-term customer mentioned that they had never had a bad experience until the new ownership took over, and they highlighted issues with their nails breaking and receiving attitude when requesting corrections. This indicates a lack of professionalism and customer care on the part of the new owners. Another customer expressed disappointment with the service and the wrong color of their nail polish, suggesting a lack of attention to detail and a decline in quality under the new management.

Additional weaknesses mentioned by customers include long wait times and lazy and unprofessional staff. One customer specifically mentioned that they had to wait for 30 minutes, even though the salon was not busy, and observed staff members using their phones instead of providing attentive service. This reflects poorly on the professionalism and efficiency of the staff. Furthermore, a negative comment in a foreign language mentioned the need for new staff and management, emphasizing the dissatisfaction with the current team at Le Fi Nail Spa.

In conclusion, Le Fi Nail Spa has strengths in terms of customer service, cleanliness, and convenience of location. Customers have praised the staff for their professionalism, attention to detail, and ability to deliver satisfactory results. On the other hand, weaknesses have been highlighted, including a decline in customer satisfaction due to change in ownership, issues with nail breakage, incorrect color, long wait times, and unprofessional staff. These weaknesses suggest a need for improvement in customer service, attention to detail, and management at Le Fi Nail Spa.

Best TL Reviews

He realllllly did a great job ???? I'm very very PLEASED with their customer service, told Annie how my nails kept breaking (nooooo problem) she fixed and told me how to accommodate to prevent moving forward ???? I travel from University area just to come here, I'm one satisfied customer ????????????❤

#thankyou

#ishellreturn

I went here for the first time as a birthday gift for my birthday. This was the best gift I could ever have gotten hands down. The customer service was great the salon was immaculate and very clean. My professional nail technician Kau, really gave me the greatest pedicure I've had in a very long time. I would definitely go back because it was clean and everyone was socially distanced it was only a few people in there and they are scattering the apartments so that we are all safe during this pandemic.

I had an overall great experience here. I like my nails specific and usually have a hard time with nail technicians being able to execute what I'm looking for and they were spot on without extra guidance. The place was clean and quiet...felt relaxed.

I recommend the spa pedicure.

I have been going here for years and never had a bad experience until the new ownership that took over this year. My nails break fast and when I ask for something to be corrected I get attitude. I went on yesterday just for a nail repair even though just got a fill in two days prior. I waited 30 minutes even though it was not busy when I came in then the lady tried to start my repair and then said they are busy and the man is coming so I sat another 20 minutes. He fixes my nail And I tell him it Is the wrong color And he insists it is right when you can clearly see it’s different color. Said it takes a day to adjust which is bs. It’s the wrong color fix it smh. The customer service sucks and I will no longer use their services. Even though it was fixed it is the wrong color. You should have did the right color. I have been coming here over 4 years but because of new owners I will not be returning.

Dịch vụ chuyên nghiệp và tuyệt vời nhất khi tôi đặt chân đến nước Mỹ để trải nghiệm. Lefi nail spa xứng đáng để bạn trao niềm tin

Trong chuyến du lịch tại Mỹ, tôi đã sử dụng dịch vụ tại đây.

Dịch vụ rất tuyệt vời, nhân viên thân thiện, nhiệt tình. Cô chủ dễ thương.

THE ABSOLUTE WORST NAIL SALON! VERY LAZY (MAY/MY) & BILLY! I DO NOT RECOMMEND UNLESS YOU GET SERVICES BY STEVEN. DO NOT GO HERE UNLESS YOU GET SERVICED BY STEVEN. THEY MAKE PEOPLE WAIT EVEN WHEN THE PLACE IS NOT BUSY! TO TEXT & SCROLL ON INSTAGRAM! VERY RUDE & UNPROFESSIONAL! THEY NEED NEW STAFF & MANAGEMENT ASAP!

This is the nail salon that I have been looking for since I've moved to charlotte! Conveniently located right off the 485, the salon is quaint but meticulously clean. The nail techs are very professional and keep a close attention to detail. I think they gave me the best manicure I've ever had! You're greeted at the salon with a drink of your choice and they play the news and random music videos on TV which I enjoyed immensely.