Quick Facts About Nail Spa
Nail Spa Place has both strengths and weaknesses based on the comments provided.
Starting with the strengths, there are several positive comments about the staff being kind, friendly, and providing excellent customer service. The comment about the technician taking her time with a customer's baby's first nail experience shows that the staff is attentive and patient, which can be an excellent quality for a nail spa. Additionally, the comment about a diverse staff indicates that the salon promotes inclusivity and provides equal opportunities for employment.
Another positive aspect is the quick service mentioned in one of the comments. Despite the salon being busy with six people already in chairs, they were still able to accommodate a new customer quickly. This demonstrates efficiency and the ability to handle a high volume of customers.
Positive feedback was also given regarding the quality of pedicures and nails. Customers expressed satisfaction with their pedicure and the "to die for" full set of nails. This indicates that the salon provides high-quality services and can meet customers' expectations.
In terms of weaknesses, there are a few areas that Nail Spa Place can improve upon. One common complaint mentioned by multiple customers is uneven nails. One customer expressed dissatisfaction with their right hand nails being longer than the left. This suggests that there may be inconsistency in the quality of work provided by the technicians. Nail Spa Place should ensure that their technicians pay attention to detail and provide consistent results for all customers.
Another weakness mentioned is the negative experience with a particular technician. The customer complained about the technician's attitude, complaints, and lack of professionalism. This indicates a need for better training and management to ensure that all technicians maintain a positive and professional demeanor while providing services to customers. The salon should address any customer service issues and strive for a more positive atmosphere.
Another weakness highlighted is the lack of communication regarding appointments. A customer mentioned that their scheduled technician was not available without any prior notification. This lack of communication and inconvenience caused the customer to feel undervalued. Nail Spa Place should improve their appointment management system and ensure that customers are informed in advance of any changes or rescheduling, offering appropriate compensation or discounts for inconveniences caused.
Lastly, one customer expressed disappointment with the durability of their gel nails, stating that they didn't last even a week. This indicates a need for improvement in the quality of products used or the technique applied. Nail Spa Place should ensure that they are using high-quality products and trained technicians to provide long-lasting results for their customers.
In conclusion, Nail Spa Place has strengths in terms of friendly and attentive staff, quick service, and positive feedback on the quality of pedicures and nails. However, there are weaknesses that need improvement, such as inconsistency in the technicians' work, negative experiences with specific technicians, lack of communication regarding appointments, and durability issues with certain services. By addressing these weaknesses and improving their overall customer experience, Nail Spa Place can further enhance their reputation and attract more satisfied customers.
Best TL Reviews
This was my baby’s first time doing her nails, and it was wonderful. The young lady that did her nails was so kind and really took her time. I know my daughter is very active and loses her focus easily. Thank you so much hunny! I hope the tip will cover your pain and suffering, I really appreciate your hard work ????????❤️
Not quite what I wanted but still cute... They are a lil uneven my right hand my nails are longer than the left
Walked in, it was pretty empty, 3 people in total. I asked how long it would be for a full set, she told me it would be at least an hour and a half. I said thanks and walked out
I had a wonderful experience here. Everyone was so nice and the customer service was top notch. My pedicure is perfect and my full set of umbre’ coffin shaped nails are to die for. I was pleasantly surprised to see a racially diverse staff. The salon isn’t flashy, modern or new but that doesn’t matter to me. I feel like my money was well spent and will be back in 2 weeks.
I came in this morning for a pedicure and eyebrow wax. There were 6 people already in chairs, but they were still able to service me quickly. A nice lady with locs did my pedicure and who I think was the manager did my brows. Both of the ladies did a great job and were very polite.
The nail tech was awesome! But it was the worst pedicure I've ever had
The staff with the exception of the woman that did my nails was pretty nice. The woman (red head) that did my nails complained the entire time she provided my services. Complaining about her colleagues, immigrants(and I am a daughter immigrant) the heat, her life and at 9am nobody wants to hear that. In addition to her complaining she gave so much push back to the service I requested as if it wasn’t an average service at a nail shop. Although I intended on not leaving a review and chalking up her lack of professionalism to a bad day. My gel nails didn’t even last a week.
I had a 9am scheduled appointment however... my technician was not available. While I understand that things happen, I should have received a phone call requesting that I reschedule. I drove all the way there only to be told I could reschedule. My technician was not willing to give any type of discount for the inconvenience that she cause. I was not valued as a customer and will not be utilizing this business in the future.
Place Pictures
Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 02:00 AM - 06:00 PM |
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