Trails West Motel

+1 620-662-0268

207 S Main St, South Hutchinson, KS 67505 United States of America

Open Today:

Quick Facts About Trails West Motel

Trails West Motel, based on the comments provided, has a mix of strengths and weaknesses.

Starting with the strengths, one positive aspect of the motel is that the rooms were generally clean. One guest mentioned that the motel had good customer service, indicating that the staff was attentive and helpful. Another positive aspect mentioned was the peacefulness of the motel, suggesting that it provided a quiet environment for guests. Additionally, some guests found the beds comfortable and the showers to be great. These aspects contribute to providing a satisfactory stay for certain guests.

However, there are several weaknesses and areas for improvement at Trails West Motel. A recurring issue mentioned by multiple guests was the inconsistency in room quality and cleanliness. One guest expressed disappointment in not receiving the requested queen beds and instead finding smaller beds in their room. Another guest mentioned bad patch jobs and dirty sheets. The presence of bed bugs in one room strongly indicates a lack of proper maintenance and upkeep, which is a major concern and can significantly impact the guest experience. It is important to note that bed bugs can spread to other rooms and create a serious problem for the motel.

Another weakness mentioned is the lack of amenities and comfort in the rooms. The complaint about a small 32-inch TV with limited channels suggests that the entertainment options provided may not meet the expectations of guests. The absence of extra towels and the turning off of the air conditioning without guest consent demonstrates a lack of attention to guest needs and comfort.

Several guests also mentioned issues with the management and communication at the motel. One guest reported waiting for 40 minutes for the staff to arrive and check them in, and mentioned that other guests had also experienced similar delays. This indicates a lack of prompt and efficient service. Another guest expressed frustration with the lack of clear signage or staff presence to indicate preferences for room service. This lack of effective communication can cause avoidable inconveniences for guests.

Price is also a concern mentioned by guests. One guest felt that the price of $55 per day was too high for the quality and amenities provided. On the other hand, some guests found the price to be reasonable and mentioned that it was a good value for money. However, it is important for the motel management to consider the feedback and assess if their prices align with the overall guest experience and expectations.

In conclusion, while Trails West Motel has some strengths such as cleanliness and good customer service, there are significant weaknesses that need to be addressed. The inconsistency in room quality, presence of bed bugs, lack of amenities, and issues with management and communication all contribute to an overall negative experience for some guests. It is crucial for the motel management to prioritize improving these areas of concern to enhance guest satisfaction and maintain a positive reputation.

Best TL Reviews

Rooms was clean. We got 2 room with what was supposed to be queen I was specific about that. We get in there beds was all full not Q . They clean rooms not towels was left but they took dirty ones. They turned off a/c and Temps was almost 100 HELLO WE PAID FIR ELECTRIC we didn't want room service to begin with but no sign to put on there and no ppl to tell.

I WOULD NEVER GET A ROOM EVER THE ROOM HAD BEDBUGS THIS WAS A HORRIBLE EXPERIENCE SMALL 32 INCH TV ON THE WALL DIDN’T HARDLY HAVE GOOD CHANNELS 55 PER DAY IS OUTRAGEOUS

I reserved a room that they say I didn't. Rooms were horrible, bad patch jobs with no paint to cover. Sheets were dirty.

Clean motel room and good customer service. Take extra blankets cause heat was so so.

When I got there nobody was around.

Two other people were there waiting also.

I saw a sign on the door with a phone number

So I called it.The lady said she was in her way.

I waited 40 minutes, for her.the only reason was I gave my credit card online to book.

I would have left if I hadn’t already paid.Like everyone else did.

As soon as I headed for my room she tried to leave again.But someone else pulled in so she had to turn around and park to go back in.I wonder how much business they lose with her sneaking off.LOL

uhh omg so.. we go it was 180 for one room we walk in the door the light was on the bed I am gonna add pics cus it’s too much to put on here but don’t go here just go a little ways to newton there’s better hotels the beds were ????????

I'm always traveling doing exterior painting & I've stayed at many hotels/motels. I have found my place to stay when in Hutch. This Lil place is so peaceful. You don't hear other room doors shutting our kids running down the halls! Bed is comfy, great shower, & cable. What more do you need for an Excellent price! Sandy is pretty great too!

This place was absolutely terrible!! It doesn't deserve the one star I had to give it. We stayed one night and the sheets were stained and they were using something like a pillow case as a curtain. But the worst part was we found bed bugs in the middle of the night. It was no way a relaxing getaway.