Quick Facts About OASIS NAIL LOUNGE
OASIS NAIL LOUNGE has both strengths and weaknesses based on the comments provided above.
Strengths:
1. Talented and skilled nail technician: Helen was praised for her ability to repair, reshape, and ombré a customer's nails in just an hour. She was also described as genuinely sweet and made the customer feel comfortable and valued.
2. Child-friendly services: The salon offers special chairs for kids and provides a positive experience for children. A customer who brought her daughter for a mani/pedi was impressed by the service and recommended the salon.
3. Quick service: Some customers mentioned that the service at OASIS NAIL LOUNGE was fast, which is beneficial for those who are looking for a quick appointment and don't have much time to spare.
4. Good pedicure: One customer particularly enjoyed the pedicure they received, mentioning that it was good.
5. Beautiful salon: Multiple comments mentioned the salon's appearance, stating that it was beautiful. This could be seen as a positive trait as it creates a pleasant atmosphere for customers.
Weaknesses:
1. Poor customer service: One customer had a terrible experience where the entire salon sided with a technician who provided a poor pedicure. The customer's concerns were ignored, and the staff even became angry when the customer complained. This indicates a lack of good customer service and a failure to address and resolve customer complaints.
2. Inconsistency in service quality: A long-term customer mentioned that the quality of service at OASIS NAIL LOUNGE has declined in the past two months. They had a subpar experience with their nails being lumpy and uncomfortable, and when they requested a correction, the staff dismissed their concerns. This inconsistency in service quality could lead to dissatisfaction among customers.
3. Unreasonable pricing: One customer had an issue with the pricing, finding it to be very high for the services received. They paid $92 for a full set and a pedicure but felt that it was not worth the cost. Additionally, the customer experienced broken toenails after the service, which they believed was due to the use of a drill on their nails.
4. Poor communication: Multiple customers mentioned that some staff members had difficulty communicating effectively. This can lead to misunderstandings and frustration for customers, particularly if they are unable to effectively convey their preferences or concerns.
5. Rushed and careless service: Some customers felt that the service they received was rushed and lacked attention to detail. They mentioned that the staff did not make the experience relaxing, appeared irritable, and did not provide satisfactory nails or service quality.
6. No refund policy: One customer mentioned that the salon was quick to refuse refunds. This lack of flexibility in their policy can deter customers who have had a negative experience and would prefer a refund instead of returning for the same level of service.
In conclusion, OASIS NAIL LOUNGE has strengths in terms of skilled technicians, child-friendly services, and quick service. However, they face weaknesses regarding poor customer service, inconsistency in service quality, unreasonable pricing, communication issues, rushed service, and a lack of flexibility in their refund policy. Taking these factors into account, potential customers should consider these strengths and weaknesses before deciding to visit the salon.
Best TL Reviews
I cannot say enough good things about Helen. I came in with a busted set and she did miracles. It only took her about an hour to repair, reshape and ombré my set. She was so genuinely sweet and made me laugh. We cut up and she made me feel like a person and not customer. She took her time and never rushed just incredibly good at what she does. The sweetest nail tech everrrrrrr!!!!! <3
I was in today and had a terrible experience. The entire salon sided with a tech who did a poor pedicure. When the customer reported that she wasn’t satisfied (did not get massage for spa pedicure, did not have callous removal done) she was then argued with and nothing was done to alleviate her concerns. The tech became angry and everyone working there started speaking in their language and ignoring the customers concerns. The cost of her pedicure was reduced but only after an argument about this. As someone who works in customer service it was very upsetting to witness the customer be treated in this way. The customers satisfaction is what keeps them coming back, telling others about your business, etc. because of this experience I will no longer be a customer at Oasis. Also my sister had a poor pedicure done. After drying for over 10 minutes, her polish was so thick it easily smudged and there was polish on her toe (not nail) before that even happened.
I waited there for hours to see Nathan and then I was given Kelly. My nails came out lumpy and uncomfortable. I've been going there for a year but the last 2 months have been awful. I went back today to see if they would correct the issue. They acted like my nails were fine. I would rather spend my money somewhere else. Nail salons are everywhere and there is nothing special about Oasis.
Brought my daughter in to spend her birthday money on a mani/Pedi.
Not only do they offer a child's mani/Pedi, they have special chairs just for kids. Daughter thought it was amazing. Service was quick and polite. Definitely recommend
I have been using the same nail technician for the last 20 plus years. But I was unable to get in with her, so last minute I had to find a place to get my nails done and it was on Labor Day. The service was very fast I got a full set and a pedicure. I may be spoiled I don't know, my pedicure did not last no longer than 10 minutes I was shocked by that. Also I got the shortest length nails that you could get, which is what I chose to do. And my bill came to $92. I about died. I have never paid that much money for a full set and a pedicure ever. And I still haven't had to get a fill in since I went, that is great my nails have not lifted and they have not chipped. But the next day one of my toenails broke and that has never happened and then the next week I had another toenail break. Which is really sad because starting over growing your toenails takes time. And I do think it's because they used a drill on my toenails. But for the price and the broken nails I will not be going back
Their prices are outrageous for the attitudes and service you get. I have paid HALF the cost and gotten way better nails and service. The place is beautiful but it does NOT match your experience. They don’t make it feel relaxing, they rush, they don’t care. The guy I had could barely communicate and was antsy and irritable. The young lady who I’m guessing is the manager or owner had an attitude as well.
1 star is only because the pedicure was good. Went in for short acrylics that I thought would be fairly simple. My nails are uneven and polish is lumpy. Don did my nails and every time I would ask could I get them the same length he cut me off. I gave them a second chance after my horrible dip service. Won’t be going back again! And they’re quick to say no refund. Why would they think people would want to come back to get the same horrible service AGAIN???
I just got this set today designed by Anna. Everyone was very friendly and my nails look wonderful!
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OASIS NAIL LOUNGE Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 02:00 AM - 06:00 PM |
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Location
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