Unique Nails

+1 617-964-9408

1271 Washington St, Newton, MA 02465 United States of America

Open Today: -

Quick Facts About Unique Nails

Unique Nails is a salon that specializes in nail care services, including manicures and pedicures. Based on the comments provided, it is evident that Unique Nails has both strengths and weaknesses. This analysis will explore these aspects in detail, providing a comprehensive understanding of the salon's performance.

Starting with the strengths, one recurring theme in the comments is the exceptional quality of the services provided at Unique Nails. Customers have consistently praised the salon for their excellent work, whether it be in nail art or massage. This indicates a high level of skill and expertise among the nail technicians at Unique Nails. It is mentioned that the spa pedicures are particularly enjoyable, with one customer even preferring them over a total body massage. This suggests that Unique Nails has mastered the art of pampering their customers, making their visits truly enjoyable experiences.

Additionally, another strength that can be inferred from the comments is the salon's attention to detail. Customers have expressed satisfaction with the level of detail in their nail art, indicating that the nail technicians at Unique Nails take the time and effort to ensure that every detail is perfect. This attention to detail contributes to the overall quality of the services provided and enhances the customer experience.

Another strength of Unique Nails is their longevity in the industry. A customer mentions that they have been coming to Unique Nails for a decade, indicating that the salon has built a loyal customer base over time. This speaks to the reliability and consistency of the salon's services, as customers are willing to return for an extended period. The fact that customers have been consistently satisfied with their experiences at Unique Nails demonstrates the salon's ability to meet and exceed customer expectations.

Moving on to the weaknesses identified in the comments, one glaring issue is the inconsistency in customer service. One customer shares a negative experience where they arrived for a scheduled appointment only to find the salon closed. This not only led to frustration but also resulted in wasted time and money spent on parking fees. Another customer expresses disappointment with the way their gel polish was removed, as the technician used a scraping method that damaged their nails. Furthermore, they mention that their dip nails chipped within a day, which is a clear indication of poor quality service. These instances of inconsistent service indicate a lack of attention to customer needs and may deter potential customers from visiting Unique Nails.

Additionally, another weakness that can be deduced from the comments is the lack of payment options. A customer mentions that the salon only accepts cash, which can be inconvenient for customers who prefer to pay with other forms such as credit cards. This limitation in payment options may negatively impact the overall customer experience, as it restricts their choices and may cause inconvenience.

Overall, Unique Nails has several strengths that contribute to its success, including the exceptional quality of services, attention to detail, and a loyal customer base. However, the salon also faces weaknesses such as inconsistent customer service and limited payment options. These weaknesses need to be addressed in order to maintain and enhance the salon's reputation and customer satisfaction. By addressing these weaknesses, Unique Nails can strengthen its position in the market and continue to provide excellent nail care services to its customers.

Best TL Reviews

This is a key experience for me. I relish a spa pedicure and my person is unbelievable. She does a great job on nails but has a gift at an amazing massage - do this over total body massage any day!!! They have been wonderful for the decade I have been coming!!!

Happy St Patricks Day! My holiday nails perfect every time, great detail in nail art. They even save two broken nails.

I love UNIQUE Nails. They do excellent work, they are friendly and professional, and the pedicures (that’s what I always get) last incredibly well—weeks and weeks. I’m so lucky they are in my neighborhood!

Disappointed in service. I arrived at 9am (opening time)to attempt a walk in appointment, the door was locked and lights off. I called and spoke with someone who said I could come in for 9:30. I waited for 9:30 and returned to find the door still locked, called again and was told they tech was probably looking for parking. After waiting another 15 minutes I left. Paid for an hour of parking, which was completely available all around.

Poor business to post an opening time and schedule an appointment and not be available for either, less than one star.

Came here for the first time because my usual nail salon was closed. I am so upset at the service I received. First of all I had a gel on and the lady was literally scraping the polish of my nail which was ruining my nail. My typical nail salon NEVER does this. They remove it with a soft bristle that does not damage my nail. I ended up getting a dip with my mom. Both our dips chipped the very next day, and dip nail polish is supposed to last at least 3 weeks. I’m so disappointed in this service. Do NOT go here.

Wonderful little no frills salon. Prices are super reasonable! My technician did a meticulous job on my pedicure and even helped me pick the perfect color when I had doubts about the one I had chosen. It came out great! Cash only

I have been going to Unique Nails almost since they opened, and I have never left feeling anything less than gorgeous! On two occasions, because Unique was totally booked, I went to another salon. The first salon did such a poor, rushed job that I went to Unique the next day for repair. The second was much worse. But Unique I recommend to everyone I know.

I’ve been coming here for years, and the service is always consistent. The salon is very clean, and the nail technicians are nice. The massage chairs are fairly new and the massage always works on them. I have never had a negative experience or service ever.