Beauty Nails & Spa

+1 231-830-1303

1848 E Sherman Blvd # E, Muskegon, MI 49444 United States of America

Open Today: -

Quick Facts About Beauty Nails & Spa

Beauty Nails & Spa has both strengths and weaknesses based on the comments provided. The strengths include friendly staff, high-quality products, quick service, and good results. On the other hand, the weaknesses include issues such as poor customer service, long wait times, rudeness from staff, rushed services, and unprofessional behavior.

One of the main strengths of Beauty Nails & Spa mentioned in the comments is the friendliness of the staff. Customers appreciated the welcoming atmosphere and felt comfortable during their visits. This is crucial for any beauty salon as it helps create a positive customer experience. Additionally, customers mentioned that the products used at Beauty Nails & Spa are of high quality. Using good-quality products ensures that customers receive satisfactory outcomes and can also enhance the durability of their nails.

Another strength mentioned by a customer is the quick service. This is valuable for individuals who have time constraints and need efficient services. Beauty Nails & Spa seems to have become popular, as several comments recommended making an appointment to avoid long wait times. The fact that customers are willing to make an appointment despite the growing popularity suggests that the quality of service and results are worth the wait.

One comment highlights the durability of the nails. This indicates that the technicians at Beauty Nails & Spa have expertise in providing strong and long-lasting nail treatments. Customers value this as it means they do not have to worry about frequent nail breakage.

However, the comments also bring to light several weaknesses of Beauty Nails & Spa. One customer expressed dissatisfaction with the lack of respect shown by a staff member who left the salon in the middle of a service. This incident reflects poorly on the professionalism of the salon and raises concerns about the reliability and commitment of the staff towards their customers.

Similarly, another customer complained about the rude behavior of a married couple who worked at the salon. Rude and disrespectful behavior from staff members can severely impact a customer's overall experience and may deter them from returning. This demonstrates a lack of professionalism and proper customer service training within the salon.

A negative review mentioned the thickness of the nails and the nail technician arguing over the design. This suggests a lack of attention to detail and a failure to meet customer expectations. Additionally, the rushed service and being pushed out the door despite having an appointment reflect poorly on the salon's time management and customer prioritization.

In a particularly troubling incident, a customer reported discriminatory behavior towards their grandmother based on her disability. This is highly unprofessional and disrespectful, and such behavior should never be tolerated in any business. It is essential for a salon to provide equal treatment and respect to all customers, regardless of their abilities or disabilities.

Another issue mentioned in a comment is the salon's inconsistency in answering phone calls. This can be frustrating for customers who are trying to schedule appointments or seek information. It indicates a lack of attentiveness and responsiveness from the salon's management or receptionist.

In conclusion, Beauty Nails & Spa has both strengths and weaknesses. The friendly staff, high-quality products, quick service, and good results are notable strengths. However, weaknesses such as poor customer service, long wait times, rudeness from staff, rushed services, unprofessional behavior, discriminatory actions, and inconsistent phone response need to be addressed by the salon management to improve the overall customer experience. Effective customer service training, proper time management, and addressing any discriminatory behavior are crucial steps the salon should take to enhance its reputation and ensure customer satisfaction.

Best TL Reviews

Very friendly staff! The products are high quality, their services quick, and I always leave happy with what they've done. My nails withstand quite a bit and I've only broken one in 3 years of going here. Make an appointment if you don't have time to wait long due to their growing popularity.

If I could rate this 0 stars I would I barely started to get my set the guy who works there got my tips on and said “I be back go get kid from school” and just left I waited 30 minutes before I could get them finished my nails look fine but the respect for their customers is awful

My Mom and I went and got a pedicure and it was very pleasant! They have massage chairs!!!! I recommend this place to anyone!

I scheduled an appointment for 12 noon for dip powder and didn't get done until 2:00 pm. It was a married couple they were so rude to me from the time I came until I left. I will never go here again...

If you like your nails as thick as a double stuffed oreo, and having the nail tech argue with you on a design cause they just wanna leave,and being rushed out the door even though you had an appointment....then this is the place for youuuu!!!

My Grandmother came into the shop today to get her nails done and the lady who husband works there told her she didn’t want to do my grandmothers nails because she has a disability, and make her back hurt after she did her nails before. Very unprofessional and disrespectful it wasn’t a problem before so why single her out now. Well shame on the her

I have been there more than once and have been very pleased. The staff is great and my nails look great.

Im just tryna figure out why dont beauty nail and spa answer their phone ????theres no reason i should have to keep callin 20 times n they keep turnin on n off there phone