Quick Facts About Tips & Toes of Havendale
Tips & Toes of Havendale Place, based on the comments provided, has both strengths and weaknesses. It is important to note that these comments represent a range of experiences and opinions, and may not encompass the entire scope of the establishment's offerings.
One of the strengths of Tips & Toes of Havendale Place is the professionalism and attention to detail provided by the pedicurist and manicurist. Customers mentioned that the pedicurist was quick, professional, and paid attention to detail. They were satisfied with the level of service and the results. Additionally, some customers praised the young gentleman who did their pedicures and mentioned that their feet felt amazing afterwards. This demonstrates that there are skilled professionals at the salon who are capable of delivering quality services.
The establishment also offers a variety of services, including pedicures, manicures, acrylics, eyebrows, and lashes. Some customers mentioned that they have been going to Tips & Toes of Havendale Place for several months and have been satisfied with the services provided, specifically mentioning that Emmy does excellent nails and Linda does the best strip lashes. This indicates that the salon has a diverse range of services to cater to different customer preferences.
However, there are several weaknesses that have been mentioned by customers. One common complaint is the lack of customer service and rudeness exhibited by some staff members. Customers mentioned that they experienced dismissive behavior when expressing their concerns or complaints. This reflects poorly on the establishment's customer service standards, as customers should feel valued and their concerns should be addressed in a respectful manner.
Additionally, there were complaints about miscommunication regarding color choices. One customer mentioned that they requested a specific color for both their hands and feet, but ended up with different colors. This indicates a lack of attention to customer preferences and a failure to deliver the desired results. Clear communication and understanding of customer requests are crucial in the beauty industry.
Another weakness mentioned by customers is the inconsistency in the quality of services performed by different technicians. One customer mentioned that an older male technician did a poor job on their nails, resulting in crooked nails and an excessive application of polish. This inconsistency in skill and technique can lead to dissatisfied customers and tarnish the salon's reputation.
Furthermore, there were complaints about management behavior. Customers mentioned overhearing management talking negatively about customers, which portrays a lack of professionalism. Additionally, customers mentioned that management can be unprofessional and may determine whether or not to serve someone based on personal judgments. This unprofessional behavior can create a negative atmosphere and discourage repeat business.
Another complaint is the lack of flexibility in gift certificate refunds. Customers mentioned that they were unable to get refunds for gift certificates, which can be frustrating for customers who may have purchased them as gifts or no longer wish to use them due to negative experiences.
In conclusion, Tips & Toes of Havendale Place has strengths in terms of professional service, attention to detail, and a range of services offered. However, the weaknesses lie in the lack of customer service, inconsistency in quality among technicians, miscommunication regarding color choices, unprofessional management behavior, and inflexibility with gift certificate refunds. To maintain and improve their reputation, Tips & Toes of Havendale Place should focus on addressing these weaknesses and enhancing their customer service standards.
Best TL Reviews
This is my first time coming to this establishment and....the first impression is kind of lacking. There were no greetings when I walked through the door as far as I heard and I kind of felt like I was intruding on them despite the shop being empty. My pedicurist was quick and professional, paid a lot of attention to detail and made sure that I got what I wanted and then some. The manicurist was also the same way but that's as far as similarities go. I picked out a color and made it clear that I wanted it for both my feet and hands. Why do I have neon orange on my hands and sunset orange on my feet? Being that this was the first time I've gotten a gel manicure, I assumed that the color was the way it was because of the formula used and the uv light but that wasn't the case. Instead, it was (most likely) due to mislabeling. I tried to bring my concerns and I was dismissed with a "well that's the color that she (the pedicurist used)". Also, it would be nice to be told "have a nice day" or "would you like a receipt" before walking back to play on your phone so I know that my business is done there. All in all they do give you what you pay for, but, I will be looking for another establishment.
I would not recommend this place management talks about customers with other customers management is very unprofessional they can determine when or whether they would like to serve you and you can not get refunds back on gift certificates and if you make a complaint about a toe being too red due to being dug into way too much they will not serve you I will no longer use this establishment or recommend it to anyone save your time and money.
That the worse nail salon I went
They're very rude they took off my nails without soaking off and the lady damaged my natural nails
Every time I ask her for a design she says we don't have the color and she does what she wants not what the customer want
Go away from this horrible place and save your money
One of my favorite places to Pamper myself. They do great pedicures & manicures, acrylics, eyebrows, lashes etc. Top professionals who care about making sure you leave satisfied. Mr. Mike and the crew are fantastic. I don't plan to go anywhere else.
I brought my granddaughter with me and we both got Mani/Pedi's we had a young guy take care of us he was awesome! The price was fair.
Wonderful staff, very polite. The young gentleman that did my pedicure was very nice and great at his job. My feet feel amazing!!!
I love this place Emmy does my nails an pedi when I say she has my nails looking marvelous cause I have big finger she has my nails looking good thank you an Linda does the best Strip lashes your both are the best I was referred by a family member now I told my mother and now she's going my new home I have been going for over four months now
Customer service was awesome however i agree with the other reviewer. The older male tech is a sweetheart but is horrible doing nails. I got a new set with gel polish and all my nails are super crooked. He lathered on huge gobs of polish. Never seen anything like it. There's literally no fix for this other than taking them off in a few weeks because he cut them way shorter than i requested. Definitely making an appointment next time for the younger nail techs
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Tips & Toes of Havendale Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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