Get Twisted Hair Studio

+1 201-833-4890

176 State St, Teaneck, NJ 07666 United States of America

Open Today:

Quick Facts About Get Twisted Hair Studio

Get Twisted Hair Studio, based on these comments, has both strengths and weaknesses. Let's analyze them in detail to understand the overall customer experience.

Strengths:

1. Quality of Work: Multiple commenters praised the quality of the hairstyling services, particularly the Senegalese twists and dreadlocking services. Customers mentioned that the stylist did a phenomenal job, creating perfect parts, uniform twists, and helping them achieve the look they desired.

2. Friendly and Relaxing Atmosphere: Many customers appreciated the welcoming and relaxing vibe of the salon. They mentioned that the staff were friendly, creating a pleasant and comfortable environment during their visits.

3. Expert Advice: Some customers mentioned that the salon provided helpful advice and suggested products to improve the health of their hair. This indicates that the stylists have knowledge and expertise in hair care, beyond just styling hair.

4. Family-owned Business: One customer specifically mentioned that the salon is a family-owned business and praised the beautiful family that runs it. This personal touch can create a sense of trust and loyalty among customers.

5. Location and Convenience: One customer mentioned that Get Twisted Hair Studio saved them from having to commute to the city for a professional salon experience. This suggests that the salon's location is convenient for local customers.

Weaknesses:

1. Poor Communication and Listening Skills: One customer mentioned that the salon should improve its listening skills, especially considering the amount of money paid. This implies that the stylists may not always listen attentively to customer requests or may come across as frustrated when asked for changes.

2. Time Management Issues: Multiple customers mentioned delays in starting their appointments. One customer mentioned waiting almost an hour past their appointment time. This suggests that the salon may have issues with time management, which can be frustrating for customers who expect punctuality.

3. Neglecting Customer Preferences: One customer's experience with a sew-in service highlights an issue of neglecting customer preferences. The stylist did not include an essential component of the style (closure) and did not oil the scalp as requested. This indicates a lack of attention to detail and customer satisfaction.

4. Lack of Customer Service and Responsiveness: One customer mentioned that they called the salon to ask for a revision but never received a callback. This lack of customer service and responsiveness can lead to dissatisfaction and frustration among customers.

5. Unprofessional Behavior and Unsatisfactory Results: One customer criticized the salon for using unsanitary practices, such as applying petroleum blue to their hair without permission. The customer also mentioned a lack of refunds and an ignorant response when they complained about the situation. Such unprofessional behavior and unsatisfactory results can severely damage the salon's reputation.

Based on these comments, it can be concluded that Get Twisted Hair Studio has strengths pertaining to the quality of work, friendly atmosphere, and expert advice. However, there are weaknesses in terms of poor communication, time management issues, neglecting customer preferences, lack of customer service, and unprofessional behavior. These weaknesses need to be addressed to improve the overall customer experience at the salon.

Best TL Reviews

I had Senegalese twists done by Donna and she did a phenomenal job. Fast, perfect parts, uniform twists and a nice style. I've received tons of compliments. The vibe in the salon is great and relaxing, good people. I've done the less expensive salons in the area and Get Twisted is worth every dime.

It will be great if they took their time to listen to the customer more, especially because a lot of money was paid. The hairdresser sounded frustrated when I asked her to change what she had done.

It also took almost 1 hour after my appointment time to get my hair started. On a positive note, the hairdresser suggested some products to get my hair healthier.

I went in super positive for my first sew in. I had a consultation over the phone before I went in where we outlined what would happen. I came a few days later and the stylist told me there “was no time” to get a closure even though it’s part of the style. (This is really important.) I didn’t even mind that they paused my hair to do other peoples hair, or that when they blow dried my hair they were incredibly rough so it was painful… I think what makes it 1 star is that I asked her to oil my scalp before she added the hair and she didn’t so it was very itchy and uncomfortable beginning the next day. And the fact that she mentioned she’d loosened it, but when I asked towards the end, she literally said “no it will just happen” and my favorite part of all… how another customer literally left mid appointment, then sent her gf to come in and yell at the stylist to complain… they said If she didn’t like it she should’ve spoken to them personally.

So I called the next day to ask if they could lay the tracks differently, bc without the closure, they laid the tracks super bulky on one side. And they literally never called me back.

Really poor customer service, avoid if you can

I had such a great experience for my first locking . My stylist was amazing helped me find the look I was going for . Family owned business and such a beautiful family they are . I will definitely only go here for my dreadlocking experience. Do yourself a favor so experienced and give you such a peace of mind .

Ms. V was so creative with my nieces hair. She had a wash and blow out, a few braids and a gorgeous bun! The staff is so friendly and the prices are great. They offer an array of services. Highly recommend this hidden gem.

I refuse to talk down on my people I just won't use there services ever again. Wish them all the best tho!

Been coming to this place for a few years now and it's been a great experience everytime, so glad I don't have to take an hour + long commute to the city anymore. All the staff I've met have been very friendly and it's just a cozy and inviting environment overall. Highly recommend for anyone looking for a nice and professional salon experience. ????????

Absolute garbage - they are unprofessional, don’t listen, and unsanitary. Don’t take your natural hair here. They will put petroleum blue on your hair without even asking. When you ask for a refund they get all ignorant on what they did after hurting you. Don’t go there. Trust me. This place needs to shut down.