Quick Facts About Kunia Nail Spa
Kunia Nail Spa is a nail salon that has received mixed reviews based on the comments provided. In order to assess the strengths and weaknesses of the salon, it is necessary to evaluate the positive and negative experiences described.
Starting with the strengths, one customer had a positive experience with the gel pedicures offered by the salon. They described it as a cool and unique service that they had never tried before. The technicians were also praised for their friendliness and excellent job on both pedicures and manicures. Additionally, the customer mentioned receiving a rose-scented hand lotion as a bonus, which they loved. This suggests that the salon offers quality services and products, and the technicians are trained to provide a pleasant experience with good results.
Another customer had a highly positive experience with a specific nail technician named Nikki. They praised Nikki's skills, efficiency, cleanliness, and gentle approach, along with the perfect results. This indicates that there are talented technicians working at Kunia Nail Spa who can deliver exceptional nail services.
The salon also received a positive review for their efforts to ensure customer satisfaction. Although it took longer than expected, a customer appreciated the time taken to achieve a perfect shape and replicate their desired nail design. This demonstrates the salon's commitment to meeting customer expectations and delivering high-quality results.
However, there are also several weaknesses outlined in the comments that need to be addressed. One customer described a negative experience with the eyebrow technician and felt treated poorly. They mentioned feeling unwelcome and even suspected potential racism based on their skin color. This indicates a serious issue in terms of customer service and discrimination, which needs to be addressed by the salon management.
Another customer mentioned an issue regarding the pricing transparency. They were offered an additional coat without being informed about the additional cost, which led to a budgetary issue. This suggests a lack of communication and transparency on the part of the salon staff, which can lead to customer dissatisfaction.
One customer had a negative experience with both the gel manicure and pedicure services. They criticized the longevity of the gel manicure, which chipped within three days. The customer also mentioned a painful pedicure experience, with cuticle damage and bleeding, leading to an infection. This indicates a lack of attention to detail, and proper sanitation during the services, which is a serious issue that reflects poor customer care and potential health risks.
Lastly, a customer complained about the rushed services and unsatisfactory results of their lash extensions. They mentioned that the services were rushed despite their daughter paying a significant amount, and the quality of the lashes appeared subpar, potentially due to inadequate training of the personnel. This highlights a lack of professionalism and proper training in the salon, potentially leading to unsatisfactory experiences and wasted money for customers.
In conclusion, Kunia Nail Spa has both strengths and weaknesses based on the comments provided. The positive aspects include the offering of unique services, friendly technicians, excellent results, efforts to achieve customer satisfaction, and the provision of complimentary products. However, there are notable weaknesses, including poor customer service, potential discrimination, lack of pricing transparency, inadequate attention to detail and sanitation, rushed services, and low-quality results. These areas of weakness need to be addressed and improved in order to enhance the salon's overall reputation and customer satisfaction.
Best TL Reviews
I had the worst experience ever at this place. I went there today to get my eyebrows waxed and a manicure. I was treated poorly and the eyebrows tech was hostile to me for no reasons. I ask a few questions and started explaining how I wanted my nails done. I was interrupted abruptly and got asked if I ever got a manicure before in my life??? I WAS SHOCKED. I felt unwelcomed the minute I got to Kunia Nail Spa. I figured it might be something to do with my skin color. If you're black, you might want to AVOID this place. WORST EYEBROW WAX I EVER HAD IN MY LIFE. I REGRET SPENDING 15 DOLLARS FOR THIS HORRIBLE SERVICE AND AT THIS PLACE.
My husband and I came in for pedicures, and they have these gel pedicures we've never tried before and it was very cool! The techs were so friendly and they did an excellent job on our feet. I also got a manicure, which turned out wonderfully as well. They sent me home with some rose scented hand lotion which I love. We will definitely be back!
It was for the first time I've ever had a pedicure and it was the best thing I've ever had felt. She (marry)even painted my chargers bolt on my big toes. ⚡️
Girl Nikki does a BOMB ????????as ????????job ????????. No joke, never had I ever had a nail tech make my nails look so good. YOOO I literally smile when I see my nails because they are PERFECT!! She is fast, efficient, clean and gentle... worth it I promise.
Okay as far as services go, but they asked if we wanted extra coat without notifying us jt would be 25 more dollars and we stated our budget in the beginning.
I spent a reasonable price on a manicure and the design and shaping did take a long time , HOWEVER they took their time making sure the shape was PERFECT and they did their best to replicate the design I wanted, AND LET ME TELL YOU THAT THEY DID NOT DISAPPOINT!! I will absolutely be back to have them take off and re do another set when the time comes :)
Called ahead of time to make appointment so I wouldn’t have to wait around the salon. Showed up on time and had to wait 30+ minutes to be seen. The gel manicure chipped within 3 days, she hardly spent any time on it and did it while I was in the pedicure chair. But the worst part was the pedicure. She ripped up the cuticles and made me bleed. I get pedicures every 3 weeks and decided to try a new place. Now my toe is infected
I was there today because my daughter treated me to get lash extensions , full set gel nails & pedicure for my birthday. I understand they have a limited amount of time to spend on each client but I'm not happy with the way they rushed through the services my daughter paid alot of money for. I'm also not happy with the results of my lashes. Obviously not done by someone who has been trained properly , if at all.
Kunia Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 09:30 AM - 05:00 PM |
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Location
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