Nails Quest

+1 410-719-0170

5305 Baltimore National Pike, Baltimore, MD 21229 United States of America

Open Today: -

Quick Facts About Nails Quest

Nails Quest Place is a nail salon that has received mixed reviews from customers. While some customers have had positive experiences and praised certain technicians, others have had negative experiences and highlighted various issues with the salon. In analyzing the comments, it is possible to identify the strengths and weaknesses of Nails Quest Place.

Starting with the strengths, several customers have mentioned the positive customer service experience at Nails Quest Place. The staff were described as friendly, and one customer specifically appreciated the "awesome customer service" they received. Additionally, another customer mentioned that they appreciated the fact that the salon accepts CashApp for designs and rhinestones, which they considered unique. This highlights a convenience factor that may be appealing to customers who prefer to use digital payment methods.

Furthermore, some customers have praised specific technicians at Nails Quest Place. Technician Jade was repeatedly mentioned as someone who consistently does nails correctly, and Pinky was also commended for providing a fast and efficient job. These positive technician reviews indicate that there may be competent and skilled staff members at the salon, which can be a significant strength for attracting and retaining customers.

On the other hand, there are significant weaknesses highlighted in the comments as well. The most concerning issue raised is the lack of cleanliness and proper disinfection of tools. One customer provided photographic evidence of a technician placing dirty tools in a sealed bag labeled "sanitized." This not only raises concerns about hygiene but also indicates that there may be deception involved in the salon's practices. Insufficient disinfection practices not only pose health risks to customers but also erode trust in the salon's professionalism.

Another major weakness mentioned is the poor quality of some services provided. Multiple customers complained about issues such as nails popping off, chipped polish, and unevenly filed or painted nails. These issues indicate a lack of attention to detail and a failure to meet customer expectations in terms of the final appearance and durability of their nails. Customers also mentioned instances where the technicians did not seem to put in effort or were not thorough in their work, which further adds to the perception of low quality.

Additionally, there were reports of painful and unsatisfactory experiences with cuticle cutting during gel manicures. Customers described cuticles being cut too deeply, resulting in bleeding and discomfort. These experiences may deter customers from returning to the salon and can be considered a significant weakness in the overall service provided.

Another weakness raised in the comments is the lack of refund policy or opportunity for fixing unsatisfactory results. Customers mentioned that the salon does not offer refunds and that technicians were unwilling to fix issues with the nail art. This lack of accountability and willingness to rectify unsatisfactory results can lead to customer dissatisfaction and a negative reputation for the salon.

In terms of wait times, some customers mentioned that they were attended to promptly, while others had to wait. While this may not be a significant weakness, one customer did highlight a problem with a rattling noise coming from the pedicure chair, suggesting that the salon may need to address maintenance issues to ensure a pleasant experience for customers.

In conclusion, Nails Quest Place has both strengths and weaknesses. Positive aspects include friendly customer service, convenience in accepting modern payment methods, and competent technicians who have received praise. However, significant weaknesses include a lack of cleanliness and proper tool disinfection, poor quality and attention to detail in some services, painful cuticle cutting experiences, a lack of refund policy, and an unwillingness to fix unsatisfactory results. Addressing these weaknesses and maintaining positive aspects could help Nails Quest Place improve its overall service and reputation in the nail salon industry.

Best TL Reviews

This nail salon does not disinfect tools and deceives customers by placing dirty tools in a sealed bag labeled sanitized. Technician Dan was bold enough to do this in front of me. Please see photos:

horrible, ive had these nails for 2 days and one already popped off… got my nails done here multiple times & the only person who does my nails correctly is jade... the paint always chips & now they dont even fix them. my nail art looks a mess & doesn’t look like the picture i showed & the woman who did the nail art didnt want to fix it… its became a waste of money & they dont give refunds. I DONT RECOMMEND THIS PLACE UNLESS YOU ARE BOOKING WITH JADE!

This place is hit or miss. There are 2 woman Hanna and the one that sets 1st seat on the right when come in that are really good. The last time I went for a manicure and pedicure the gentleman who did my services was awful. My cuticles aren't clean, there are pieces on my fingers, the polish wasn't neat on my toes. I had to ask for lotion for my hands and feet. He didn't massage it in on my hands or legs. He didn't seem to want to put any effort into his work. If you go ask for Hanna otherwise its no telling what you will get.

I absolutely love them! Great designs, awesome customer service and for designs/rhinestones they accept cashapp which is very unique. I am a very happy customer. I appreciate the wonderful service

Pinky did my nails.. BEST JOB EVER!! Fast and efficient. I was prepared to spend at least an hour in the chair. She took my old nails off, cut down my real nails, did an overlay and gel polish in about 35 minutes. I live 40 minutes away, but I think this'll be my new permanent nail home. Oh and they do GREAT eyebrows too! Super pleased.

Nice nail salon for a good pedicure and gel fill-in. They don't specialize in designs or anything luxurious but they get the basic needs done very well! I walked in today at 4pm and was taken right away for my pedicure. I've been coming here for 2 years and they never disappoint. I took off one star because the pedicure chair I was in made a loud rattling noise. Might want to assess that.

Worst Nail Salon ever. I went here Saturday and I have never been more disappointed in how my nails look in my life. Before I left I knew they weren't perfect but by the time I got home to better lighting I noticed that they look like trash. The male nail tech (sits to the left 2nd station #5) did a half assed pedicure and worse manicure. When he filed my nails he did it so hard that my finger started to burn and I had to snatch my hand away. My nails are split and were painted over. They are filed unevenly, some aren't painted to the base. It's partially my fault never go anywhere exhausted and I had my preschooler with me. I definitely feel like I was taken advantage of because I wasn't giving him my undivided attention.

The staff were friendly but wouldn't recommend based on the bad manicure I received. I got a pedicure and gel manicure here - the pedicure was nice but the gel manicure was a horrible experience. He (older bald guy) cut my cuticles way too deep. It was so painful and 3 of my fingers were bleeding. I should have heeded to the other comments from people who said that happened to them. Plus it was just a bad paint job.