Quick Facts About East Orlando Beauty Supply
East Orlando Beauty Supply has both strengths and weaknesses based on the comments provided by customers.
One strength mentioned by a customer is that the beauty supply store offers a wide variety of hair products, hair extensions, hair jewelry, and scrunchies. This suggests that they have a diverse range of options for customers to choose from, which can be a positive aspect for those looking for specific hair items.
Another strength highlighted by a customer is that the prices at East Orlando Beauty Supply are reasonable and comparable to the area. This suggests that the store offers competitive pricing, which can attract customers who are looking for affordable hair products.
One weakness mentioned by a customer is the poor customer service at the store. Multiple comments mention the lack of good service, staff members being annoyed or rude, and even a language barrier with the store manager. These experiences indicate a lack of professionalism and a negative customer service culture at East Orlando Beauty Supply.
Another weakness pointed out by a customer is the store's exchange-only policy. According to the comment, the store does not offer refunds, even for unopened products. This policy can be inconvenient for customers who may have purchased the wrong item or changed their mind about a purchase.
Furthermore, there are comments that mention racial profiling and discrimination experienced by African-American customers at the store. The customers note that they felt watched, stared at, and treated like criminals. This is a significant weakness that reflects a hostile and unwelcoming environment for certain demographics of customers.
Additionally, there are comments about the limited product availability and high prices for certain items. One customer notes that the store did not have a wide variety of braiding hair packs and the available options were priced higher compared to other stores in the area. This suggests that East Orlando Beauty Supply may not always have the desired products in stock and may not offer competitive prices for certain items.
Overall, based on the comments provided, East Orlando Beauty Supply has strengths in terms of product variety and reasonable pricing. However, it also has significant weaknesses in terms of customer service, refund policy, racial profiling, and limited availability of certain products. These weaknesses can significantly impact customers' experiences and deter them from returning to the store.
Best TL Reviews
The people who work here remind me of the scene in the movie Don’t Be A Menace … “HURRY UP AND BUY!”
So they don't do refunds you take my money but do exchange only even if it was not open at all, for the ones that also have bad reviews they have a location in the Rosemont area to in the save alot plaza
Best place for the biggest variety of hair products, hair extensions, hair jewelry, scrunchies, you name it... ????????♀️
Great alternative to the BSS in Waterford. It’s Not as big as other locations in West Orlando but I’m happy they have a really decent faux loc, natural hair care products, and wig selection. Prices are reasonable and comparable to the area.
Every time I go to this store, I mean every single time... I get no good service, not acknowledged.. on top of that, the staff gets so annoyed when I ask them any questions. Today, I went in there looking for Clip-in. Most of their products on the shelf has price tag on it but, the one behind the counter "human hair" tho, which I wanted to know the price before I paid for it has not priced. The price they quoted me was $79 but when they scanned it showed $50. They clearly was going to scam me. So, I asked, how are you charging me $29 more than what it's worth? And this guy who is "store manager" don't even speak a word in English is telling me to leave if I don't wanna buy it.
I would give it a 0 ☆ if I could. One lady and two men in the store who has no (0) customer service skills and very RUDE, Disgusting and nasty attitude. I would rather drive 30min and go to Abradel hair store by Waterford than wasting my time at this store. And YES I went to Abradel and spent over $200+ ????.
If I could give a negative star I would. The have a huge TV upfront and watch your every move as if you are automatically a criminal. And its all of them. Extremely rude and racist. But they will continue to act and behave that way as long as African-Americans shop there. Go somewhere else where your not treated like a criminal. I walked out empty handed because they looked and stared at me as if I was stealing. Customer service is horrible.
I came to this store based on the pictures as use bobbi boss braiding hair and they seemed to have a wide variety, however upon entering I seen only #4 and #1b with very limited packs. They did have realistic which is a close second but they were priced at $2.99 or 2.49 per pack which is entirely too much. I will have to stick with the store on alafaya were the same hair is 1.99. Or beauty exchange where it's 3 packs for $5
It is a hit and miss going here and of course I walked out without nothing, but always good customer service.
Place Pictures
East Orlando Beauty Supply Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | Closed |
How to go there
Location
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