Quick Facts About Vonne's Hair & Nails
Strengths:
1. Excellent customer service: Multiple comments mention that the staff members are polite and friendly. They are accommodating to customers' needs, making the experience pleasant and enjoyable.
2. Skilled and experienced staff: Several comments highlight the expertise and skill of the staff members. They are knowledgeable in different services such as cutting and styling hair, manicures, and pedicures. Customers appreciate the quality of their work.
3. Affordable prices: The salon is praised for its reasonable prices, making it accessible to customers on a budget. This is particularly appreciated by families, as mentioned in one comment.
4. Long-standing clientele: One comment mentions that the customer has been going to the salon for over 10 years, suggesting that the salon has built a loyal customer base over the years. This is indicative of the salon's ability to maintain customer satisfaction and build lasting relationships.
5. Good communication: The staff members are commended for their ability to communicate effectively with customers. This includes speaking excellent English, which eliminates potential language barriers.
Weaknesses:
1. Transition in ownership: One comment mentions that the salon changed owners after 20+ years. This transition may have had an impact on the overall customer experience, as some commenters mention issues with rushed service and feeling undervalued. The new owner's busyness may have affected customer service quality.
2. Stressful experience: Some customers mentioned feeling stressed during their visits due to the rushed and interrupted service. They express dissatisfaction with the lack of undivided attention and finishing treatments without interruptions. This may indicate a decline in the overall service quality.
3. Inconsistent service: While the majority of the comments praise the staff members, one comment suggests that the new owner's busy schedule may lead to inconsistency in service quality. This may affect the ability to maintain high standards across different appointments.
Overall, Vonne's Hair & Nails place has several strengths, including excellent customer service, skilled staff members, reasonable prices, a loyal customer base, and effective communication. However, the weaknesses lie in the recent change in ownership, leading to rushed and interrupted service, and potential inconsistencies in service quality. It is essential for the new owner to address these weaknesses and ensure that the salon maintains its reputation for quality and affordable services.
Best TL Reviews
Had a simple manicure with Kathy, she was pleasant and
e z to worth with. She spoke excellent English so no barriers
in communication. Yes, I will be back. Thank you !
First time coming here and I love how nice and courteous the nail tech was. She took her time and really focused on my nails. I didn’t feel like she was rushing like other places. Will definitely be going back!
Love this place and everyone in it! Quality nails and good prices. Been going here for years.
I love going to Vonnie's❣️ Tony always does an excellent job cutting and styling my hair.???? It's very fine and curly and very difficult to find someone that knows how to cut it. Kathy and Joanne are awesome❣️ They both give wonderful pedicures and manicures... They are truly artists❣️???????? I've been going there for over 10+ years.
I take the whole family here everytime to get taken care of. With a family of 5 we have to budget and their prices are super affordable. My husband has been going there to see Tony for almost 15yrs now for his cut. Myself and our 2 younger kids have been going in for the last 7yrs to Tony. He's excellent and always consistent and when we are looking for something new he always has great ideas. We've never been disappointed. My daughter and I love to get our manicures and pedicures here. When my mom comes and visits a couple times a year from down south the first thing out of her mouth is "Let's go to Vonnies!" We love them there!
Tony and Joanne do a great job every time I go in. I call ahead for an appointment. They know exactly what I need.
Changing my rating from 5 starts bcuz they changed owners, after 20+ years of me going there. While the new owner is very nice, she's also very busy & it integers with her customer service. She constantly gets up multiple times while doing my nails. She rushes to do something on me, then jumps up to deal with other customers & the phone before she comes back to finish. Or, she'll stop right in the middle of what she's doing & jump up without saying anything to me. It's just very stressful, it takes longer to do my nails (even though she rushes), & it's just not what I want during my Mani/Pedi. It makes me feel as though I am not seen/valued as a customer. If you do go, ask for Joann.
Love the staff here. Very nice and polite especially to my elderly mother whom I take here. Prices are reasonable and do a good job here. Highly recommend.
Vonne's Hair & Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places
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