Quick Facts About Diva Nails
Strengths of Diva Nails:
- Convenient location and availability: Diva Nails was easily accessible and had availability when other salons were busy, attracting customers who were in need of immediate service.
- Friendly staff: Some customers mentioned that the staff at Diva Nails were friendly and always tried their best, creating a positive and welcoming atmosphere for clients.
- Competitive pricing: Diva Nails was perceived to have fair pricing by some customers, offering value for money compared to other nail salons in the area.
- Quick service: Diva Nails was able to accommodate customers quickly, allowing them to get their nails done without a long wait time.
Weaknesses of Diva Nails:
- Poor quality work: Several customers expressed dissatisfaction with the quality of their nail services at Diva Nails. Complaints included thick and uneven nails, bleeding during the service, and poorly done designs.
- Rough handling and lack of attention: Some customers mentioned that the nail technicians at Diva Nails were rough during the service, causing pain and not paying attention to detail. This resulted in injuries and nails peeling off shortly after the appointment.
- Lack of skill and knowledge: Customers expressed disappointment in the lack of skill and knowledge displayed by the nail technicians. They mentioned issues with the technicians not knowing how to do certain nail shapes or designs, which affected the overall outcome of their nails.
- Poor customer service: Several comments highlighted the poor customer service at Diva Nails. Complaints included talking badly about customers, hanging up on complaints, and charging different prices for certain payment methods without informing the customer.
- Negative atmosphere: One customer mentioned feeling looked down upon because of their appearance when visiting Diva Nails. This comment implies a lack of inclusivity and professionalism in the salon.
In conclusion, Diva Nails has some strengths such as convenience, friendliness, competitive pricing, and quick service. However, the salon suffers from several weaknesses, including poor quality work, rough treatment, lack of skill and knowledge, poor customer service, and a negative atmosphere. These weaknesses indicate a need for improvement in various areas to provide a better overall experience for customers.
Best TL Reviews
I took my daughter and granddaughter there because the other nail salon was busy and he told me that diva nails wasn’t now I see why my nails looked so awful and so thick when I specifically said I wanted them thin very thin she did the opposite I wouldn’t recommend that place for my pets to get a nail trimming.
Worse experience ever ! Right once I got in there I was sat down and she just started drilling my nails and my nails were already weak and short to begin with and I did tell her that but she didn’t care. She then proceeded to cut four of my nails with the drill so bad that they started bleeding , was very rough and kept pulling my arm aggressively. I then got up to wash my nails after she was done and noticed that there was polish stuck on all of my fingers that won’t come off. To add to this horrible experience while I was sitting there she was talking bad about my friend and I and when a customer called to complain she hung up and started talking bad about her. And paying for my nails was a rip off because they charged me two extra dollars because I was paying with card but didn’t do that to any of there other customers. So overall experience was terrible and it was terrible customer service.
I love Diva Nails. It’s my go to choice for getting nails done in Franklin. Friendly staff, always trying to do their best. Fairly priced and they always do a great job. I couldn’t speak more highly of this place!
Came here first time to get nails done because I went to Alexie nails which they also own but it is ALWAYS a 1 hr to 2 hr wait and u always hear 30 mins but the guy there is good..So came here payed 55 and tipped 20 cause it looked good..3 days later and I have already lost 3 nails. I will NEVER waist my hard earned money here ever again..If u go here Good Luck
Seemed nice at first, they got me in super fast. The guy that did my nails was very rough and hurt me three or four times because he wasn’t paying attention (which I am understanding) I usually don’t leave bad reviews even if I receive bad service but all I got was coffin shaped acrylic nails with black gel polish, it ended up being $50, $60 with a tip and just in a matter of 5 hours the gel on two of my nails have already started peeling off. I have never had that happen ever. I don’t have time to go out of my way anytime soon to go back and have it fixed so now I will have to pay someone else to fix my nails.
Don’t waste your time or money. My nails are uneven and bumpy. The nail tech was super rough and didn’t apologize when he cut my finger with the drill
This place is not very good. They would not let either of my friends look at my nails because they were not getting their nails done. They were very rude and charged me 60 dollars for red French tips. Not to mention my artist didn’t even know how to do coffin shape or designs. Save your money and go somewhere better.
This was by far the worst experience I've ever had while getting my nails done but espically while getting my nails removed. The most painful, unforgiving removal to date. The nail artists are so unbelievably careless and do not concern themselves with good designs, good looking nails, or good customer service. All they want is your money. Please do yourself a favor and do not go here. Also, I'm pretty sure I'm looked at differently than everyone else because i come in on my days off, wearing comfortable clothing so I'm not the most attractive customer. Then again most times going into a nail salon, typically you don't dress to impress, you dress to sit in a chair for however long it takes to get your nails done. But believe me when I say this, I would much rather do my own nails at home than to ever step foot into this awful place again.
Place Pictures
Diva Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
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