Quick Facts About Ricci's
Ricci's Beauty Supply, located on Chesnut Ave in Vineland, NJ, receives a mix of positive and negative comments from customers. In analyzing these comments, we can identify several strengths and weaknesses of Ricci's place.
One notable strength mentioned by customers is the wide range of products available at Ricci's. They offer a variety of hair, facial, and hygiene items, as well as hair colorings, hair pieces, jewelry, and beauty products. This demonstrates that Ricci's strives to cater to the diverse needs of its customers and provide a comprehensive selection of products.
Another strength highlighted by customers is the friendly and helpful nature of the owners and staff. Multiple comments express appreciation for the kindness shown by the owners towards customers and their children. This indicates that Ricci's prioritizes customer service and creates a welcoming atmosphere for visitors.
Customers also appreciate the convenient operating hours of Ricci's. One comment specifically mentions that Ricci's is open later than another beauty supply store in the area, which suggests that Ricci's accommodates those with busy schedules or limited availability during regular business hours.
Furthermore, the fact that Ricci's has remained open during the pandemic is seen as a positive attribute. Customers express their support for independent small businesses and their willingness to continue patronizing Ricci's during these challenging times. This demonstrates that Ricci's has maintained its operations and adapted to the circumstances, earning loyalty from its customers.
On the other hand, several weaknesses are highlighted in the comments as well. One customer mentions that Ricci's did not have the specific item they were looking for. This suggests that the store may not always have a comprehensive inventory or may experience difficulties in restocking certain products.
Another weakness mentioned is the cramped layout of the store, with excessive amounts of merchandise. Additionally, the parking lot is described as filthy and the door handles as disgusting. These observations indicate potential issues with cleanliness and organization within the store premises, which can negatively impact the overall shopping experience.
The issue of up-selling is also raised in one comment. This suggests that Ricci's may employ aggressive sales tactics to encourage customers to purchase additional products. While some customers may appreciate the suggestions and guidance, others may find it bothersome or pressuring.
Furthermore, a negative experience involving a defective product purchase is shared by a customer. They were unable to exchange the defective item due to the store's strict no-refund policy and unhelpful attitude. This incident highlights a weakness in customer service and indicates a lack of accountability on the part of Ricci's. The fact that the brand company had to intervene and issue a refund further underscores this weakness.
In conclusion, Ricci's Beauty Supply possesses strengths such as a wide range of products, friendly staff, convenient operating hours, and continued operation during the pandemic. However, weaknesses such as limited inventory, cramped store layout, cleanliness issues, aggressive sales tactics, and poor customer service are also evident. Ricci's should address these weaknesses to enhance the overall customer experience and maintain a positive reputation in the local small-business community.
Best TL Reviews
They have pretty much any and everything needed for hair, facial and some hygiene items as well.
The owners are so sonsweet to my daughter and I whenever we stop in, and they always have awesome finds.
Love going there getting my hair, woman there are friendly and helpful
I’m glad Ricci’s Beauty Supply on Chesnut ave, Vineland, NJ is open later than Beauty supply on Park ave, Vineland, NJ. There are so many products, hair colorings, hair pieces, jewelry and beauty products. Store workers were friendly, nice and helpful.
They didn't have what I was looking for. The store is crammed with a lot of stuff, the parking lot is filthy and the door handles are disgusting.
My only issue is the upsale of things. And need more colors for braiding hair
Very organized and so helpful. I'll be going back. They've been open during the pandy where as Sally's has not. I always try to support the local independent small business community and will continue. Go check em out and have some fun with u our hair!
They sold me a defective can of Mizani Humidity Resistant spray and wouldn't exchange it! I bought it for my vacation and couldn't use it because the tip wouldn't spray. Their store policy is no refunds, but exchanges may be issued with receipt. I bring my receipt and explain the issue, simply wanting an exchange. They kept shutting me down. I was so disgusted! I called the number on the can and they said the store isn't authorized to sell their merchandise, which means they got it second hand. I explained this to the store and they didn't care. The brand company gave me a refund, not the actual store! I'll never shop here again! They are rude and deceptive.
Ricci's Info
Amenities
Service options
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In-store shopping
Health & safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 09:00 AM - 06:00 PM |
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