Quick Facts About W&S DOMINICAN HAIR SALON
W&S DOMINICAN HAIR SALON, based on the comments provided, has both strengths and weaknesses. It is important to analyze these comments to gain a comprehensive understanding of the salon's performance.
One of the strengths mentioned by a customer is their hairdresser, Sujeidy, who provided a pleasant experience and did a good job with their hair. This indicates that the salon has skilled professionals who are capable of delivering satisfactory results.
Another strength highlighted is their proficiency in hair color, cuts, and straighteners. Customers mentioned that the salon performs these services beautifully, recommending it to others. This indicates that W&S DOMINICAN HAIR SALON has expertise in these areas, making it a reliable choice for these specific services.
However, several weaknesses were expressed in the comments. One serious concern is the poor customer service experienced by different customers. One customer reported being called "sucia" instead of having a conversation about the buildup in their hair. This demonstrates a lack of professionalism and respect towards customers. Additionally, another customer mentioned being ignored when politely requesting gentle treatment due to their hair's susceptibility to breakage. This suggests that the staff did not prioritize the customer's needs or concerns.
Furthermore, in some cases, the salon displayed a lack of organization and timeliness. One customer complained about waiting for over two hours without being attended to, while others who arrived later were promptly served. This indicates a disregard for customer appointments and an inefficient approach to managing their workload.
Some customers also expressed concerns about the salon's appointment system. The salon operates on a first-come, first-served basis, without accepting appointments. While this may be convenient for spontaneous visits, it can lead to long wait times, as stated by one customer. This could be seen as a weakness, as it limits the availability of their services for customers who prefer scheduled appointments.
Additionally, one comment mentioned that the salon takes "sweetest steps" to do customers' hair, implying that the process is lengthy. While this might result in well-done hairstyles, it can be a disadvantage for those who do not have the time to spare.
In conclusion, W&S DOMINICAN HAIR SALON has a mix of strengths and weaknesses. They appear to have skilled professionals in specific services such as hair color, cuts, and straighteners. However, their weaknesses lie in their customer service, lack of organization, and appointment system. To improve, the salon should prioritize customer needs, enhance communication, and consider implementing an appointment system to minimize wait times and accommodate a wider range of customers.
Best TL Reviews
I had buildup in my hair for various reasons and they called me sucia instead of starting a conversation to ask why. I politely asked you to comb my hair gently because I know my hair breaks and I was ignored. They treated me as if I didn't pay for the service. You also flat ironed my hair on high heat on purpose to burn it too. I can tell by their attitudes that speaking up any further was not going to lead to a solution so I simply stopped going. Stop using your profession to abuse women.
I had a pleasant experience with Sujeidy. She did a good job with my hair. She also let me know and showed me I had a lot of heat damage that needed cutting. Some hair dressers dont care enough to do that but she did.
Un servicio al cliente horrible, te dicen que no necesitas appointment y cuando llegas te lavan y te sientan en la silla a secar, luego te sacan de la maquina y te toca esperar a que les dé la gana de atenderte, estuve allí por más de dos horas esperando y las demás llegaban y las atendían de una vez, las empleadas no se preocupan por entablar una conversación con el cliente, yo como nueva clienta esperaba que por lo menos preguntarán mi nombre pero nada de eso hicieron, tuve que irme sin hacerme el cabello, no lo recomendaría nunca . ????
So happy to have found this shop. They do hair color , cuts and straighteners so beautifully. I highly recommend this Salon. Try it you won’t be disappointed.
Worst costumer service ever, my wife went there to get her hair done, and stood there for two hours, meanwhile there were girls just walking in and being taken care of, she had no more choose but to walk
out without being attended, rude and nasty service, she will never go back there.
Muy buen servicio. Pasa el blower muy bien. Mi cabello es complicado y lo dejo lacio como el de los chinos.
They do not take any appointments. First come first serve basis. They do a very decent job, very good Dominican blow out but very long wait times. If you have time to kill then this is a good place for you. Bring a book.
If you don't have anything else to do, then go to this place, they take the sweetest steps to do your hair.
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W&S DOMINICAN HAIR SALON Info
Amenities
From the business
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 03:00 PM |
How to go there
Location
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