Quick Facts About Kay's Nails and Spa
Kay's Nails and Spa has a number of strengths and weaknesses based on the comments provided by customers.
Starting with the strengths, one of the consistent positive comments mentioned by multiple customers is the friendly and welcoming atmosphere of the salon. Many customers commented on the kindness and warmth of the staff members, making the overall experience pleasant and relaxing. This indicates that Kay's Nails and Spa excels in creating a comfortable environment for their customers.
Another strength mentioned by customers is the efficiency and promptness of the salon. Several customers noted that they were able to get appointments quickly and were promptly attended to without any long waits. This demonstrates that the salon is well-organized and efficient in managing their customers, something that is highly valued in a busy spa environment.
The quality of the nail services provided at Kay's Nails and Spa is also highlighted as a strength. Customers praised the nail technicians for their skill and attention to detail, saying that their nails turned out great and that they were pleased with the results. This indicates that the salon has proficient and talented technicians who are capable of delivering satisfactory services.
Customer service is another area where Kay's Nails and Spa shines. Positive comments from customers mentioned staff members going above and beyond to ensure a positive experience, such as looking after children while their mothers were having their nails done. This level of care and attention to detail in providing exceptional customer service sets the salon apart from others in the industry.
Moving on to the weaknesses, a common concern among some customers is the lack of attention to detail during the nail services. One customer mentioned that their technician did not trim their cuticles or push them back, and did not trim their nails before applying the acrylic. This suggests that there may be inconsistencies in the quality of services provided by different technicians at the salon.
Another weakness highlighted by a customer is the poor durability of the nail enhancements. The customer mentioned that their nails cracked and chipped within a week, despite not being rough on them. This indicates that the quality and longevity of the nail enhancements may be subpar, which can be a significant issue for customers who are investing time and money into getting their nails done.
Several customers also expressed dissatisfaction with the salon's management and customer service. One customer mentioned that despite having an appointment, they had to wait for an hour and were told that the salon was short-staffed. This lack of organization and failure to prioritize appointments can lead to frustrated customers and a negative perception of the business.
Additionally, one customer was unhappy with the lack of transparency regarding credit card charges. They were surprised to see a different charge on their receipt and felt that the salon should have clearly communicated any additional charges for using a credit card. This lack of transparency can diminish trust and cause frustration among customers.
In summary, Kay's Nails and Spa has notable strengths in terms of creating a friendly and welcoming atmosphere, efficient service, skilled technicians, and exceptional customer service. However, there are also weaknesses related to attention to detail during services, durability of nail enhancements, management issues, and lack of transparency regarding additional charges. These weaknesses should be addressed to ensure a consistently positive experience for customers.
Best TL Reviews
Got right in..the young lady that did my nails was very nice. My nails turned out great. I will be returning
My first visit. I came because I wanted to try the new SNS powder polish so I gave Nina a try. The Ladies are all sisters. Very warm and relaxing environment. I will definitely return!
They were great! Got us right in for four pedicures. Clean and efficient.
I received a gift certificate to go here for Christmas, after reading the reviews, I was extremely hesitant to get my nails done.
I finally decided I didn't want my gift to go to waste and went.
Mr. Steven was my technician, he was absolutely amazing and I love my nails.
I've been to several salons to get my nails done and I've had negative and positive experiences. My visit at Kay's was positive and I will definitely be going back.
I am in between about this place and here’s why. Everyone was very nice. The lady that did my toes and nails was very sweet and she took her time. My toes look amazing with the gel polish and so did my nails but…. When she did my nails she didn’t trim my my cuticles or push them back and she didn’t really trim my real nails which are kind of long before she put the acrylic on. It hasn’t even been a week and my one of my nails cracked and the the other one has a chip in it, they feel really thin. I am a stay at home Mom and I’m not rough on my nails at all for this to even happen. I spent almost $200 in there so I am extremely disappointed in this.
I had a spur of the moment pedicure with my mom from out of town. BEST!!! Experience!!! The tech that did my feet and nails helped my daughter have a great experience as well. He sat her in a comfy chair Then kept checking on her for me as he could see my concerns every 20 minutes or so. She told me later in the car that SHE wanted her toes done. When I offered to do them later, she said “No mom! I wanted HIM to do them”! Lol. I guess we’ll be going back for her birthday
I wouldn’t even give them one star rating. I had a 10:30 appointment that I made last Friday and after arriving at 10:15 and tell them I have an appointment and picking out a colour that had sit there for an hour. After being there for an hour management states that they are short staffed and have to go by who signed in first. What about those of us who have appointments management says they have to work this way due to being short staffed. I had an appointment why would you acknowledge my appointment have me sit there for an hour and tell me your going by who signed in first. So stupid I will never again go there it’s so sad it really is. Worst business ever worst customer service. They don’t deserve that one star rating.
I am here every other week. Today I noticed that when I entered my credit card it said $29.88 when my receipt was printed I was charged $31.10. I questioned this and the lady said they charge for using the card. You really should post that there is a charge for using a credit card. Especially when the customer sees one price when entering the card then is charged something totally different.
My service was great.
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Kay's Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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