Quick Facts About Crystal Nails
Crystal Nails has received a mix of positive and negative feedback from customers. By analyzing the comments, we can identify the strengths and weaknesses of the salon.
One of the major strengths of Crystal Nails is the presence of skilled and talented nail technicians. Customers specifically mentioned Tiffany and Dee Dee as providing excellent service. They were praised for their thoroughness, attention to detail, and friendliness. Tiffany was even referred to as a 5-star technician, indicating the high level of satisfaction she brings to her customers. This suggests that Crystal Nails has competent staff members who can deliver exceptional service.
The friendly and welcoming atmosphere of the salon was another strength mentioned by customers. Tyrone was highlighted as providing great service and the entire staff was described as super friendly. Giving Christmas gifts to customers shows that Crystal Nails values their clients and makes an effort to create a positive experience for them. This welcoming environment can attract customers and make them feel comfortable during their visit.
Customers also commended Crystal Nails for their quality workmanship. Several comments mentioned that their nails looked nice and received compliments. The long-lasting gel polish without chipping demonstrates the salon's commitment to using high-quality products and ensuring customer satisfaction.
However, Crystal Nails also has several weaknesses that have been pointed out by dissatisfied customers. One of the most significant weaknesses is poor customer service. Multiple reviewers mentioned rude staff members and a lack of greetings at the door. One customer even mentioned being kicked out of the salon for questioning the high price of a service. These negative experiences create a hostile and unwelcoming atmosphere for customers and can lead to the loss of potential clients.
Another weakness highlighted in the comments is the lack of professionalism and security. One customer claimed that money was stolen from her purse while she was getting her nails done, and the staff did not assist her or review the security cameras. This incident raises concerns about the salon's ability to provide a safe environment for customers.
Additionally, the involvement of children in the salon was mentioned as a weakness. Although this may not be under the salon's direct control, the lack of control over disruptive children can create an unpleasant experience for other customers. With a nail salon being a place of relaxation, it is important for Crystal Nails to maintain a peaceful environment for all clients.
In conclusion, Crystal Nails has strengths in skilled technicians, a friendly atmosphere, and quality workmanship. However, the salon has weaknesses in terms of poor customer service, lack of professionalism, and difficulties in maintaining a peaceful environment. These weaknesses can potentially drive away customers and harm the reputation of the salon. It is crucial for Crystal Nails to address these issues and improve their overall customer experience to ensure long-term success.
Best TL Reviews
I frequent this nail salon because there is a nail tech named Tiffany who gives one of the best pedicures I have ever had in my life. She is very thorough and does not rush on your service. She is definitely a 5 star technician.
Tyrone is the best! Everyone is super friendly. They gave each customer a Christmas gift. This is where I go when I cheat on my nail tech ????
Now, one thing I don’t mind is paying for great service but this nail salon rips people off, , very rude, don’t greet at the door, never go to the guy who sits at chair 3 he is younger looking and his service is bad, he kicked me out the nail salon for trying to charge me 60 plus for a fill in. Previous I asked for a price book they didn’t have one , later I asked why 60 when the board said 40 , he proceeded to create his own prices and began to stumble over his words once he was caught in his lie. Do not spend your money here you can find phenomenal service else where .
I just left this place and someone stole money out purse while I was washing my nails and the nail people wouldn’t help me or watch the cameras or anything super ghetto and unprofessional on there part. As I come here frequently
Dee Dee was absolutely fantastic! She has a customer for life! See took me as a last minute walk in,I'm leaving for a cruise in the morning and my nail tech was out of town. Thanks again Dee!????
Very nice place and they do very nice work. They listen and I get compliments on my nails all the time. I get the gel polish which last three weeks with no chipping.
AWFUL SERVICE
I visited this nail shop today with my male friend for a gel manicure and pedicure only after my normal one was closed. We were serviced quickly but when we were serviced the man who serviced me was extremely RUDE, very rough and rushed through my gel nails.
He then proceeded to rush me to pay without allowing me to review my nails, I mentioned I was also getting a pedicure as well(i had written this down when i signed in) he loudly sighed but prepared the bowl. The person who did my pedicure never even spoke.
My male friend wanted to get an acrylic overlay but the woman helping him made him feel like he was doing a taboo thing or breaking a rule, she began asking me questions about his nails and what he wanted. I stated she should be acknowledging him not me. He was so embarrassed, it’s 2022 for goodness sake, he should be able to get his nails done without feeling ashamed of wanting color.
In general their customer service is AWFUL
I normally enjoy the salon. I have gone to the location numerous times for a pedicure. There was a customer that brought children into the location. She was screaming at them to sit down and they were doing whatever they wanted. I have nothing against children but they should not be using the nail salon as a playground.
Place Pictures
Crystal Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places