Backwell Grill House

+44 1275 463950

42 Rodney Rd, Backwell, West Town, Bristol BS48 3HW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Backwell Grill House

The Backwell Grill House has received a mix of positive and negative comments. In order to assess its strengths and weaknesses, we will analyze the comments provided.

Starting with the strengths, the comments highlight friendly staff and good customer service. Customers appreciate the warm welcome received and the fact that the staff is always friendly. This is an important aspect for customers as it contributes to their overall dining experience. Additionally, the staff is mentioned as being great with children, which is a bonus for families with young kids. Furthermore, one comment specifically mentions that the staff serves a perfect fried egg on toast, indicating that the food is well-prepared and meets customer expectations in terms of taste and quality. Overall, the positive comments suggest that the Backwell Grill House offers a friendly and welcoming atmosphere with good customer service and well-prepared food.

Moving on to the weaknesses, the main issue mentioned by multiple customers is the slow and disorganized service. One customer mentions having to wait for 20 minutes before being served, while others state that people who arrived after them received their food before them. This indicates a lack of efficiency in the kitchen and the possibility of poor communication between the staff members. Another comment mentions that the restaurant does not have a proper system in place for takeout orders, which resulted in confusion and delays for the customer. These comments suggest a lack of organization and attentiveness to customer needs. Additionally, one customer mentions that the restaurant only accepts cash, and the nearest cash machine is located across the street. This inconvenience could deter potential customers who do not carry cash or do not want to go through the hassle of finding a cash machine. In conclusion, the negative comments highlight weaknesses in terms of slow and disorganized service, as well as a limitation in the payment options available.

In terms of the strengths of the Backwell Grill House, the positive comments indicate that the food is of good quality and reasonably priced. Customers mention enjoying the bacon, breakfast sandwiches, large breakfasts, and well-made tea. The mention of fresh and tasty meals suggests a high standard of food preparation. Additionally, the comment stating that the food is reasonably priced is a positive point for customers, as it implies good value for money. Furthermore, the comment mentioning a good choice of food suggests that the Backwell Grill House offers a diverse menu, catering to different tastes and preferences. In summary, the positive comments highlight strengths in terms of the quality, variety, and affordability of the food served at the restaurant.

To conclude, the Backwell Grill House has both strengths and weaknesses based on the comments provided. The strengths include friendly staff, good customer service, well-prepared food, and reasonable prices. On the other hand, the weaknesses consist of slow and disorganized service, limitations in payment options, and a lack of efficiency in handling takeout orders. Despite the positive aspects, the negative comments regarding service may significantly impact the overall customer experience. It is crucial for the Backwell Grill House to address these weaknesses in order to improve customer satisfaction and potentially retain customers who may otherwise be deterred by the poor service.

Best TL Reviews

Have been a few times but now won't be going back due to very slow and disorganised service. It was busy when I arrived so ordered a take out large breakfast, after 10 mins a small table became available so sat down. After 20 mins people started to get breakfast who arrived after me

After 30 mins still no food, so asked where my food was. After 35 mins after still more people got their food before me when ordering after me, I decided I had wasted enough time from my Dad and had my money returned. They knew I had order takeaway but do not do any ordering of food and basically the first person to say thatthey my food gets sserved. Not good service especially when busy. Had a breakfast sandwich. With egg, sausgae, bacon and mushrooms. Well cooked if I could have a premium sausage and melted cheese think it would be a 5. Service friendly. Went back had the large breakfast which came with a Tea. Food cooked nicely although you can't get poached eggs. Sausage was good. Mushrooms well cooked and the fried eggs were runny which was good. Tea very well made . Would I go back - No, the service is very poor.

Friendly staff and really good bacon in my bacin butty!

Brilliant cafe lovely food excellent staff all done by lovely Justine

Nice food, friendly staff

Food was good, promptly served but cash only and nearest cash machine is in a spar across the street.

I've been going here for the past 5 years or so, and the service and food never disappoint. Friendly staff, tasty and fresh meals. A great local amenity.

Lovely people run this place. Always friendly and they serve a perfect fried egg on toast. Great with kids too. My little one loves it as they always give him a lolly pop when he leaves!

Good choice of food reasonably priced . A warm welcome