Quick Facts About Beauty Queen 98 Cents Store - Macon
Strengths of Beauty Queen 98 Cents Store - Macon Place:
1. Wide variety of hair pieces: Many customers appreciate the extensive selection of hair pieces available at the store. The comment mentions that the store has a large collection of hair pieces and wigs, making it a convenient destination for customers looking to find specific hair products.
2. Reasonable prices: The commenter notes that the prices for hair products at the store were affordable. This could be a significant advantage for customers, especially those who are budget-conscious or looking for cost-effective options.
3. Polite and helpful staff: Several comments highlight the positive customer service experience with staff members at the store. Words such as "helpful," "patient," and "polite" are used to describe specific employees, indicating that they go the extra mile to assist customers and create a pleasant shopping environment.
4. Clean and well-lit store: The store's cleanliness and well-lit atmosphere are mentioned positively in one of the comments. A clean environment can contribute to a positive shopping experience and leave a good impression on customers.
Weaknesses of Beauty Queen 98 Cents Store - Macon Place:
1. Poor quality hair products: One commenter expresses dissatisfaction with the quality of the hair product purchased, noting that it was of low quality and did not meet expectations. This indicates that the store may not consistently offer high-quality hair products, which could be a disadvantage.
2. Inconsistent customer service: While some comments praise the customer service provided by specific staff members, others express disappointment with the customer service experience or mention encounters with rude cashiers. Inconsistent customer service can lead to a lack of trust and dissatisfaction among customers.
3. Issue with refund and exchange policy: A negative experience with a cashier denying a refund or exchange, despite the store's policy stating otherwise, is mentioned in one of the comments. This indicates that the store may not consistently adhere to its own refund and exchange policies, which can be frustrating for customers and deter them from returning.
4. Limited selection of certain products: The comment mentions that the store had a limited selection of plastic headbands, providing only two styles. This could be a drawback for customers looking for a specific item, especially if the store has a reputation for having a wide variety of hair products.
5. Lack of personalized interaction: One commenter mentions that the employees they encountered were more business-like than chummy, indicating a lack of personalized interaction. While this may not be a major concern for some customers, others may prefer a more friendly and engaging shopping experience.
In summary, Beauty Queen 98 Cents Store - Macon Place has strengths such as a wide variety of hair products, reasonable prices, and helpful staff. However, it also has weaknesses including poor quality products, inconsistent customer service, issues with the refund and exchange policy, limited selection of certain items, and a lack of personalized interaction. These factors should be taken into consideration when assessing the overall strengths and weaknesses of the store.
Best TL Reviews
Purchased buy 3 get 1 free on 2/28/23, the hair is poor quality, even with an extra knot it still comes out. 3/1/23, I tried tacking the one pack back to get exchange for something else since the receipt says no refunds, exchange only with receipt within 7 days of original purchase. He told me that I couldn't get a refund because it's the free pack! Sir, it DOES NOT say that on the receipt and how do you know the free pack is NOT in my head! He wouldn't honor his own receipt, I WILL NOT BE SHOPPING THERE! If I can give a ZERO star I would!
Poor Customer Service!!!!!!!! Go to another location or another chain all together!!!!!!! Career Cashier: Deona “Dee” Meeks; Owner: Shadi Shahada
This was the worst experience I have ever had over such a small purchase. First of all, I did not receive the correct change after making my purchase. It was about 8:35 p.m.,which was about 25 minutes before closing, on January 26, 2022. After a long day of teaching elementary school as well as teaching in the after-school program, I was tired and just ready to get home. So I didn’t realize I was short changed until I left and went to the Dollar General Supermarket in the same plaza. I immediately called the store once I discovered the change discrepancy. I spoke with the cashier and suggested that she check the cash register because it should have been a few dollars off balance. The cashier called me back after verifying the change issue on the store security camera. The manager did wait on me to return at closing so that I could receive the remainder of my change. Unfortunately, when I got home and finally opened the hair mousse I purchased, the applicator was missing.I just left work and decided to call the store to see if they would allow me to get another can of mousse. Something told me that they would not take it back. And that was fine because for me it’s about principle and not money. The average person will not open a can of mousse before leaving a store. And if it’s late, most people are just ready to leave and will open their items once they get home. Management in these types of smaller stores, especially those located in predominantly minority areas, do not like for customers to open anything. Unfortunately, this is especially true these days due to recent high incidents of theft at beauty supply stores. Although I have already purchased another can of mousse, I was not given the opportunity to ask the cashier if any other cans were damaged. She basically told me that my item was not damaged without even looking at it. The cashier was very rude as I was trying to explain that the applicator could have fallen off when someone placed the sensor under the cap. Yes, the sticker sensor was under the cap on the can of mousse. Or the item may have been defective prior to being shipped to the store. The cashier was rude and rather than listen to intelligence, she hung up the phone. If you go there, open everything before you leave, even the least expensive of items.
Love this store especially D she is always very helpful, kind and super patient. Always good vibes when shopping here and never feel watched or treated rudely when needed to do an exchanged
Dee was very patient and helpful with my purchases. I give 5 stars from the customer service I was treated with!
Customer service with Dee was great! She was very polite and helpful! Products and hair prices were very good! Will come back soon!
Great store! Owner and staff is very polite and fun at times.
I GO TO THIS STORE ALL THE TIME AND NEVER HAD A GOOD CUSTOMER EXPERIENCE LIKE I HAD WITH SHAKETA. SHE IS VERY FRIENDLY AND PATIENT. SHE WALKED AROUND THE STORE WITH ME TO HELP ME FIND THE ITEMS I NEEDED FOR MY HAIRSTYLE. SHE WAS VERY INFORMATIVE AS WELL ABOUT HOW TO KEEP A STYLE LOOKING FRESH.
SO IF YOU EVER VISIT THIS STORE AND NEED ASSISTANCE ASK FOR SHAKETA.
I've never seen so many hair pieces in one place. However, I was hunting for a plastic head band. They had two styles. I bought one. The place was clean and well lit. The employees I encountered were more business - like than chummy. I've been here before. I'll come back next time I need what they carry.
Place Pictures
Beauty Queen 98 Cents Store - Macon Info
Amenities
Service options
-
In-store shopping
Health & safety
-
Staff required to disinfect surfaces between visits
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Quick visit
Payments
-
Checks
-
Debit cards
-
NFC mobile payments
-
Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
Places