Quick Facts About Bhel Puri House
Bhel Puri House has both strengths and weaknesses based on the comments provided. In terms of strengths, customers appreciate the decent and authentic taste of the food, which is similar to Indian street food. The quantity of food is also praised, with generous portions being served. Additionally, the falooda and Indian coffee are mentioned as being particularly good.
The menu at Bhel Puri House mostly consists of popular street food dishes, which customers find flavorsome and authentic. The restaurant also offers a takeaway service, giving customers the option to enjoy their food at their convenience. There is also a selection of prepacked snacks and sweets available for takeaway.
In terms of the location and ambiance, Bhel Puri House is described as being tucked away in a separate side building of the Mercure George Hotel. While the interior is fairly dark, it is reportedly sufficiently clean. Some customers mention that Indian Bollywood music is sometimes played in the background, but overall, the ambiance and welcoming atmosphere from the staff seem to be lacking.
Customers find the prices at Bhel Puri House to be reasonable, which adds to the appeal of the restaurant. Its accessibility from the Oracle is also noted as a positive aspect.
However, the main weakness mentioned in the comments is the service at Bhel Puri House. Customers criticize the lack of understanding of how they serve the food. While the food is brought to the tables, there is no cutlery provided, and customers have to pick it up from a corner. This inconsistency in service is seen as a weakness, with suggestions for either full table service or complete self-service. Some customers also express that they did not feel welcomed by the service, describing staff members as rude and lacking basic manners.
Another weakness mentioned is the lack of customer service and basic etiquette when interacting with customers. There are complaints about staff members being rude and even mocking customers behind their backs.
Despite some positive comments about the taste of the food, there are also mixed reviews. One customer found one dish to be very dry, while another found it aided by yogurt and enjoyed the fresh taste with a spicy kick. This inconsistency in the quality of the food could be seen as a weakness.
In conclusion, Bhel Puri House has strengths in terms of its decent and authentic-tasting food, generous portions, and reasonable prices. However, it faces weaknesses in terms of its service, lack of welcoming atmosphere, and inconsistent food quality. Improvements could be made in these areas to enhance the overall dining experience at Bhel Puri House.
Best TL Reviews
Food is decent. Tastes like Indian street food. Quantity is good. Where it lacks is service. Didn't understand the way they serve. They served the dish to our tables, but no cutlery. We had to pick cutlery from the corner. Either you serve at the table or make it self-service. Falooda was good. Didn't feel welcome by their service.
I think it's part of the Mercure George Hotel and yet it's tucked away in a separate side building.
It's fairly dark inside but sufficiently clean.
You have to place your order at the till and collect the cutlery, napkin, water jug and glass from the side counter.
The food is brought to your table when ready. The menu is mostly popular street food dishes which is authentic and flavoursome. They also provide a takeaway service.
There is a selection of prepacked snacks and sweets available for takeaway.
Sometimes they have Indian Bollywood music playing in the background but it lacks the ambience and a warm welcome from the staff.
The price is reasonable. Bhel Puri House is within easy access from the Oracle.
Awesome coffee.. One of the best Indian Coffee in Reading, I can say. Also, good collection of Indian sweets and 'chat' varieties. The Ginger tea is nice too, and the Kachori Dal is otherworldly stuff. Will visit many times again! :)
Perfect and delicious food. Well the guy on the till was not too friendly and he was very rude and was not managing the tables properly. Anyhow we managed to get one as it was already vacant and got with the help of one Chinese lady who was looking after tables. She was very kind and served us very well. Apart from pictures took the chilli paneer as well and enjoyed it as it got an authentic taste.
Note: I would have given five if that Chinese lady was the first to meet as she was managing every table very nicely.
Lovely place for some light bites. Amazing Indian snacks - can be customised as per your taste (more or less spicy). Lots of veg options. They've recently introduced vegan options too both in snacks and desserts. Worth trying. Kid friendly - lovely smoothies and shakes.
Went there last weekend with my wife and friends. The Indian snacks were really good. The service was prompt and the staff were friendly.
We ordered some chaat dishes and paw bhaji, along with mango lassi and tea. They were really good.
Would definitely recommend to anyone interested in Indian snacks/light street food.
This is my 2nd time here. The food is nice and better than other chaat counters in Reading. The sweet boxes are authentic as well. The taste is the only positive side of this place.
They severely lack customer service and basic etiquettes of talking to someone. The staff are rude and lack basic mannerism. Moreover they go and start mocking their customers behind their back.
Let me clear it out - even though they call themselves Indian, however they are not.
Food is served without any cutlery and when you ask them, they will point towards a table at the corner where all the cutlery and tissues are kept. You are expected to help yourself. I didn't understand the point - either go for self service otherwise opt for full services.
A very generous portion of food that sadly didn't quite live up to my expectations. It would certainly be a challenge to finish the two plates that's for sure. I found one of the dishes to be very dry but the other dish was aided by yoghurt and had a nice fresh taste with a spicy kick
Place Pictures
Bhel Puri House Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
Offerings
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Quick bite
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Vegetarian options
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 08:00 PM |
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| Tuesday | 02:00 AM - 08:00 PM |
| Wednesday | 02:00 AM - 08:00 PM |
| Thursday | 02:00 AM - 08:00 PM |
| Friday | 02:00 AM - 10:00 PM |
| Saturday | 02:00 AM - 10:00 PM |
| Sunday | 02:00 AM - 08:00 PM |
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Location
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