Lucky 5 Chinese Foods Home Delivery

+44 20 8397 8338

476 Chessington Rd, Ewell, Epsom KT19 9ES United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Lucky 5 Chinese Foods Home Delivery

Lucky 5 Chinese Foods Home Delivery place, based on the comments provided, has a mix of strengths and weaknesses. Here is a comprehensive analysis:

Strengths: 1. Consistent and delicious food: Many customers praise the taste and quality of the food. The portion sizes are also mentioned as being generous. 2. Friendly and helpful staff: The owner and the staff are described as extremely polite, friendly, and nice, which contributes to a positive customer experience. 3. Accurate delivery times: The restaurant seems to provide efficient and on-time delivery service, which is appreciated by customers. 4. Apologetic and quick to rectify mistakes: When there was an issue with the order, the staff quickly rectified the mistake and offered sincere apologies.

Weaknesses: 1. Horrendous and awful food: One customer had a negative experience, describing the food as bad and a waste of money. This suggests a lack of consistency in the food quality. 2. Found foreign object in food: Another customer found a dead blue bottle fly in their sweet and sour sauce. This is a serious hygiene concern and could greatly impact the restaurant's reputation. 3. Inconsistent food quality: One customer had a positive experience initially but found a significant decline in food quality during a subsequent order. This suggests a lack of consistency in the preparation of dishes. 4. Limited delivery range: While Lucky 5 Chinese Foods advertises free delivery within a 3-mile radius for orders over £18, some customers complain that the restaurant refuses to deliver to certain areas within the 3-mile range. This indicates a lack of consistency in the restaurant's delivery policy. 5. Tasteless and dry chicken balls: One customer criticized the taste and quality of chicken balls, mentioning that they were dry and lacked flavor.

In conclusion, Lucky 5 Chinese Foods Home Delivery place has several strengths, such as consistent and delicious food, friendly staff, and efficient delivery service. However, there are notable weaknesses, including negative reviews of the food quality, hygiene concerns, inconsistency in food preparation, limited delivery range, and tasteless chicken balls. These weaknesses need to be addressed in order for the restaurant to improve its overall reputation and customer satisfaction.

Best TL Reviews

Horrendous food , taste was awful. I had ordered Singapore rice noodles with shrimp and some other items too. Wasted my money. Never eaten such bad food in UK.

The best Chinese takeaway! The portion sizes are really good and taste great consistently. The crab and sweetcorn soup is really good from here. Very accurate delivery times and good prices too. Run by extremely nice people!

After having some bad experiences with other local take away restaurant's we thought we would try Lucky 5. They really did not disappoint!

The lady / owner who answers the phone is extremely polite and helpful.

Honestly amazing food & we will definitely be a returning customer.

Never ordering from anywhere else.

Really nice quality food. The best chow mein, curry dishes and battered meatballs in the area. They’re really busy though which means you’ll need to plan ahead if you want to sample the divine cuisine. The staff are very friendly too. The shop itself is tiny so if it rains, you’ll be waiting outside. They messed our order up once and they quickly rectified the mistake with sincere apologies. Lovely family run business.

Absolutely discussing ordered my food from here tonight was dishing it up and found a dead blue bottle in my sweet an sour sauce I would most definitely not even give the 1 star but I have to

Great food, we tried chicken wings, tofu and vegetables - they are new to the menu. Not bad, that reminds me of the taste of my hometown…

Their menu states that they deliver for free within 3 miles if you spend over £18. However, they refuse to drive less than 2.5 miles to "the area" I live in. There's no toll bridge or visa requirements to come here. "You can collect if you want." No thanks. I'll go elsewhere. I suggest you get yourself some better delivery drivers. Ridiculous.

I busted this establishment around 2 weeks ago and it was lovely. However, ordered today and it was a different experience.

I ordered a special chow mein, for some reason it has been absolutely covered in curry powder. It was extremely dry and make me feel unwell. This is completely different than the first time showing that there is no consistency. In addition, this meal should contain shrimp, unfortunately I got 2 in total. Plus they had not been cleaned so still had the poo sack visible.

The chicken balls were tasteless and dry and contained the smallest amount of chicken.

Two weeks ago I thought I had found the perfect Chinese, but I guess the search continues.