Quick Facts About Billy's Fish & Chips (South Shields)
Billy's Fish & Chips in South Shields seems to have a mix of strengths and weaknesses based on the comments provided. Let's analyze them in more detail:
Strengths:
1. Lovely food and always piping hot: Despite some negative comments, there are positive reviews about the quality and temperature of the food. Many customers appreciate that their orders from Billy's are consistently delicious and hot.
2. Fast service: Several customers mention that the service at Billy's is speedy, even during busy times. This can be a significant strength for customers who are looking for a quick meal.
3. Regular customers: One commenter mentions that they have been ordering from Billy's for years, indicating that the establishment has a loyal customer base.
Weaknesses:
1. Disgusting and low-quality food: The most significant weakness highlighted by multiple comments is the poor quality of the food. On several occasions, customers have termed the food from Billy's "disgusting" and "shocking." These negative reviews can heavily impact the reputation of the establishment.
2. High prices in comparison to competitors: Another weakness noted is that Billy's charges higher prices than local competitors while lacking in quality. This may lead customers to prefer other chippies in the area, where they can get better value for their money.
3. Inattentive customer service: The comments mentioned poor customer service experiences at Billy's. Some customers reported being ignored by staff members, while others felt that the staff lacked basic courtesy. This can leave a negative impression on customers and deter them from returning.
4. Inconsistent food quality during holidays: One reviewer mentioned that the food quality declines when the owner, Billy, goes on a holiday break. Consistency is essential in the food industry, and any decline in quality during specific periods affects the overall experience for customers.
5. Lack of single-person options: One customer suggests that Billy's should offer smaller portions for single individuals. Failing to cater to the needs of different customer groups may lead to decreased customer satisfaction.
6. Poor customer service skills from till/phone staff: A specific weakness highlighted is the incompetence of the staff members manning the till and phone. These employees' behaviors can significantly impact the overall customer experience and perception of the business.
In summary, Billy's Fish & Chips in South Shields has some notable strengths, such as consistently hot food and fast service. However, the weaknesses identified, such as poor food quality, high prices compared to competitors, inattentive customer service, inconsistency during holidays, and incompetent till/phone staff, require significant attention for improvement. Addressing these weaknesses will be crucial if Billy's wants to retain customers and improve its reputation in the local market.
Best TL Reviews
I don't like giving bad reviews but this is by far the worst chippy I have ever ordered from! No word of a lie it was absolutely disgusting! Shameful! How you can serve customers food like that is beyond me. What's worse is they actually have the cheek to charge higher prices than there local competitors who are way better in quality. They must be delusional!
Shocking chips were cold hard and the jumbo sausage (I use the word jumbo loosely) as a Richmond sausage was same size was stuck to the paper took to long getting the paper off so ended up in the bin. Sent my 14yr old in for them and he had to spend £6.00 to use his card. Won’t be going there again and 10p for the bag. Total rip off.
Waited 5 mins at counter for a walk in fish and chips, too busy juggling pizzas and kebabs to even recognize I was there. V poor customer service
Shocking customer service, yes even at a take away we expect a degree of customer service! Customer service is free, it costs nothing! When your food is ready, rather than speak politely they just shout "kebab!" ohh, you mean my meal is ready for me to collect!?! Come on, you could be a bit more friendly and polite.
Sometimes you think.. Did my presence annoy you, am I the problem...
Lovely food, always piping hot! My only criticism would be to offer smaller portions for the single person and have the sauces separate for the kebab but that is personal preference
Really fast, we order here all the time and the food is always hot and has flavour, even if it is busy it doesn’t take very long
Been getting food from billys for years, I don't know what's going on but every time he goes on a holiday break the food is disgusting cold late delivery when it turns up , this is my last meal from billys, he needs new management when he takes the night off ,
Foods alright, but their till / phone staff with abysmal customer service skills let's the business down!
Billy's Fish & Chips (South Shields) Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Late-night food
Amenities
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Good for kids
Atmosphere
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Casual
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 11:30 AM - 02:00 AM |
|---|---|
| Tuesday | 11:30 AM - 02:00 AM |
| Wednesday | 11:30 AM - 02:00 AM |
| Thursday | 11:30 AM - 02:00 AM |
| Friday | 11:30 AM - 02:00 AM |
| Saturday | 11:30 AM - 02:00 AM |
| Sunday | 02:00 AM - 10:00 PM |
How to go there
Location
Places
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