Black Swan

+44 1765 602985

21 Westgate, Ripon HG4 2BQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Black Swan

Strengths of Black Swan Place: 1. Nice pub: The comments consistently remark on the pub being a nice place to visit, indicating that it has a pleasant ambiance and aesthetic appeal. 2. Plenty of screens: Having multiple screens is a strength, as it allows customers to enjoy watching sports or other events from various angles and ensures that there is always a good view available. 3. Reasonable prices: The pub is praised for offering reasonable prices, which can attract more customers as they would perceive the establishment as providing value for money. 4. Friendly staff: The barman is specifically mentioned as being friendly, indicating that the staff at Black Swan Place provide good customer service and make customers feel welcome. 5. Beer well kept: This comment suggests that the pub takes care in maintaining the quality of their beer, which is important for customers who appreciate a good pint.

Weaknesses of Black Swan Place: 1. Some reviews may be about another pub: Although not explicitly specified in the comments, there are suggestions that some of the positive reviews may not be entirely accurate or may be mistakenly attributed to Black Swan Place. This raises questions about the credibility and authenticity of the feedback. 2. Inconsistent closing time: One comment mentions that the indicated closing time was inaccurate, which could be seen as a weakness in terms of providing reliable and consistent service to customers. 3. Barmaid lacking customer service skills: A negative experience with a barmaid is mentioned, suggesting that there may be inconsistencies in the quality of customer service provided by Black Swan Place's staff. This could potentially deter customers from returning or recommending the pub to others.

Overall, the strengths of Black Swan Place lie in its overall appeal as a nice pub with a good atmosphere, friendly staff, reasonable prices, and well-kept beer. These factors contribute to a positive customer experience and can attract patrons. However, the potential weaknesses should not be overlooked, as they could impact the reputation and customer satisfaction of the establishment. It is important for the pub to address any inconsistencies in service quality and ensure that all staff members provide consistent and exemplary customer service to maintain a positive reputation.