Café Mound

+44 20 3490 0200

Coldharbour Estate, London SE9 3AZ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Café Mound

Café Mound place receives a mix of positive and negative feedback from customers, highlighting both strengths and weaknesses of the establishment. In this analysis, we will explore these comments to provide a comprehensive understanding of the café.

Starting with the positives, customers consistently praise the cleanliness of the premises. This is an important aspect for any dining establishment as cleanliness contributes to the overall dining experience and customer satisfaction. Additionally, the menu selection is mentioned as a strength, indicating that Café Mound place offers a wide range of options to cater to different tastes and preferences.

The friendly and efficient service is another strength highlighted by customers. Polite and efficient staff can greatly enhance the dining experience by providing a welcoming and attentive atmosphere. This is especially important in a busy café where prompt service is expected.

The café is also commended for its good prices, indicating that customers feel they are getting value for their money. The combination of good food and reasonable prices can be a winning formula for any restaurant, as it attracts repeat customers and positive word-of-mouth.

On the other hand, one comment mentions that the bacon and sausage were not cooked well, despite requesting it to be well done. This highlights a weakness in the kitchen's attention to detail and customer requests. Ensuring that orders are prepared exactly as requested is crucial for customer satisfaction, and this oversight may result in some customers being dissatisfied with their meal.

Another comment specifically criticizes the quality of the food, mentioning that the sausage was grey and rubbery, the bacon was fatty, and everything was cold. This negative feedback highlights a serious weakness in the café's food preparation and quality control. Inedible food can greatly damage the reputation of a restaurant and deter potential customers from visiting.

Furthermore, the fact that the café refused to refund the customer for the poor quality breakfast is mentioned as a weakness. Customer service plays a significant role in the overall dining experience, and a refusal to rectify a legitimate complaint can lead to negative reviews and a decrease in customer loyalty.

Despite these weaknesses, there are several customers who recommend Café Mound place based on their positive experiences. These customers highlight the excellent cheese omelette and chips, the great range of food options, and the friendliness of the staff. These positive testimonials demonstrate that the café has some strengths that customers appreciate, and there is potential for a positive dining experience.

In conclusion, Café Mound place has both strengths and weaknesses based on customer comments. The strengths include cleanliness, good menu selection, friendly and efficient service, reasonable prices, and generally positive dining experiences. However, weaknesses in the food preparation, attention to customer requests, quality control, and refusal to address customer complaints are prominent concerns. Addressing these weaknesses could greatly improve the overall dining experience and customer satisfaction at Café Mound place.

Best TL Reviews

Pretty pleased with my 1st visit to this cafe

Food was piping hot which I like and service polite and efficient.

Premises were clean and good menu selection.

Only criticism is that after asking for my bacon to be cooked well done but it was only cooked that way on 1 side and the sausage and hash browns also came well done which I didn't request.

Still I would return here.

Food was terrible. Sausage was grey and rubbery, bacon was so fatty, everything was cold. Honestly it was inedible. The fact that they charged almost £9 per breakfast is ludicrous.

I called them to ask if they could refund me (even partly) for this appaling breakfast and they said no. I'm £20 down now and still hungry ????

Excellent cheese omelette and chips ???? with friendly service, very clean everywhere, what's not to like. Recommended ????

We go every Sunday, food is great staff are lovely, definitely recommend!

If you like British fry up or something similar it's always a good choice. Delicious food and friendly staff.

Great food not a bad price and lovely staff

Lovely cafe amazing staff the food is great you defently get your moneys worth I highly recommend. ????

Great range, friendly staff, swift service!