Quick Facts About Celly’s Unisex Hairdresser
Celly's Unisex Hairdresser place has both strengths and weaknesses based on the comments provided. In this analysis, we will discuss these strengths and weaknesses in detail.
Strengths:
1. Prompt service and friendly staff: Many customers mentioned that they were fitted in immediately and felt welcome upon entering the salon. The manager/owner took the initiative to ask for their preferred service, which shows good customer service. This prompt and friendly service is a definite strength of Celly's.
2. Good value for money: Several customers praised the salon for offering great value for money. They highlighted the affordable prices, with one customer mentioning that they were happy with their trim for only £17. This affordability makes the salon attractive to customers looking for quality service at a reasonable price.
3. Skilled and knowledgeable staff: Customers mentioned that Celly's has friendly and skilled staff who provide great haircuts. One customer mentioned that they will always get their hair cut at Celly's from now on, indicating a high level of satisfaction with the staff's skills.
4. Willingness to go the extra mile: A customer mentioned that the hairstylist at Celly's washed and curled their hair at short notice, even though they had recently had hand surgery. This willingness to accommodate a customer's needs and provide services at short notice showcases the salon's dedication to customer satisfaction.
Weaknesses:
1. Price increase and broken till: One customer complained that the salon's prices had increased and that the staff was unable to provide change due to a broken till. They felt pressured to leave a more substantial tip due to this issue. This can be seen as unprofessional and may deter some customers who feel they are being taken advantage of.
2. Lack of professionalism and poor communication: Another customer criticized the staff for being unprofessional and rude. They specifically mentioned that the staff did not talk to them, but rather talked over them to their friends and family while the customer was in the chair. This lack of professionalism and poor communication can create an uncomfortable experience for customers.
3. Inconsistent quality: One customer expressed disappointment with their haircut, stating that it was basic and did not meet their expectations. They advised others to keep their expectations extremely low when visiting Celly's. This indicates that the salon may have inconsistent quality in their services, which can be a weakness for attracting and retaining customers who expect a higher level of expertise.
4. Lack of proper service: One customer had a negative experience at Celly's, mentioning that they received a dry cut with a spray bottle of water instead of a proper wash. They also felt rushed and uncomfortable during the haircut and were dissatisfied with the final result. This lack of proper service and attention to customer needs can damage the salon's reputation and lead to customer dissatisfaction.
In conclusion, while Celly's Unisex Hairdresser place has strengths such as prompt service, friendly staff, affordability, and skilled stylists, it also has weaknesses like price increases, broken till, lack of professionalism, inconsistent quality, and a lack of proper service. It is essential for the salon to address these weaknesses and focus on enhancing customer experience and satisfaction to maintain and attract more customers in the long run.
Best TL Reviews
Happy with the service I received today from Celly’s.
When I entered the manager/owner immediately came over to ask what service I’d like.
Even though both ladies were working other clients they fitted me in no problem immediately, and made me feel welcome.
Happy with my trim and would return again for the same service.
Lovely hair wash, trim and conversation.
Can’t complain at £17!
Thank you ????
I had my hair cut there yesterday and I was extremely happy with the service. Great value for money with friendly and skilled staff. I will always get my hair cut there from now on.
I have been going to Celly’s since they have opened. Great services. They will
Go that extra mile to make you happy with the results. Recently has hand operation and had a function to attend. The hairstylist washed and curled my hair at short notice. Much appreciated by me.
Be careful... The price has gone up! Extremely unprofessional staff. Their till is broken/faulty if you give them £20 they "can't" give you your change. Which is an automatic £3.00 tip. This happened with every customer including myself.
They don't talk to you, but happy to talk over you to friends and family while you are in the chair!
I guess you get what you pay for.
Cut wasn't good or bad. It was basic. Keep your expectations extremely low and you'll be fine. Personally I'd Avoid if you can.
Save up for a decent cut and service.
I am very satisfied with Sally's hair salon in Eastleigh staff are very kind and knowledgable and they always welcome you with open arms. I hope they are always successful in their work.
Lovely staff; great haircut for the amazing price of £16!! Had to wait half an hour past my appointment due to being double booked with the same hairdresser. (I let the older lady go first), but, enjoyed watching the hairdressers doing their cutting & styling!
My honest review. I went for the Wash & cut for £16, I received a dry cut with a spray bottle of water as the wash. No welcome from any of the staff. The man was very rude! You normally get your hair done to relax, not feel rushed! No split ends got cut, I showed the lady 3 times the style and she said yes yes yes…& just cut a few cm’s off, i showed her again & she started huffing and puffing as she had 2 other people to attend to. I really felt very uncomfortable & it did not look like I had my hair done. Went home and had to wash it. Very disappointed in the service, the lady was that busy did not even say goodbye or that she had finished, just went off. Seriously if you want a rubbish haircut this is the place. Better off spending money & receiving an actual hair cut. My hair feels so disgusting, i am waiting for a few weeks until I go to a professional hair salon. Avoid avoid avoid!
I’ve been to many hair salons in the past & wouldn’t look to go anywhere else now I’ve been to Cellys !. Lee transformed my hair & will always use her now! ⭐️
Staff are lovely & friendly & would give them a 10/10 !!
Thank you for giving me beautiful hair again !
Victoria x
Celly’s Unisex Hairdresser Info
Amenities
Accessibility
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Wheelchair-accessible entrance
Payments
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Cash only
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
Places