Quick Facts About Chicken.com
Strengths:
- The restaurant recently underwent a refurbishment, which suggests that they are committed to improving their establishment and providing a better experience for customers.
- The commenter mentions that the place is clean and well-presented, indicating that hygiene standards are being maintained.
- The staff are described as polite, which is a positive indicator of good customer service.
- The commenter mentions that the food is tasty and fresh, suggesting that there is some level of quality in the food, at least for some customers.
- The commenter also mentions that the restaurant provides all the necessary accompaniments such as chip forks, sauces, and napkins, which shows attention to detail and an effort to provide a complete dining experience.
- There is mention of the option for alfresco dining, indicating that there are additional amenities available to customers.
Weaknesses:
- Multiple commenters complain about the poor quality of the food, specifically mentioning issues such as burnt, cold, undercooked, and dry chicken.
- One commenter also mentions that the fries were cooked twice in the fryer, resulting in old, burnt, and cold fries. This indicates a lack of attention to detail and proper cooking procedures.
- Another commenter mentions that the wings had no meat and were dried up, indicating a lack of consistency in the preparation and cooking of the food.
- There are multiple complaints about the poor customer service, with commenters describing it as terrible and pointing out the lack of quality in the food.
- One commenter mentions that their order was canceled but they were still charged for it, suggesting a potential issue with the restaurant's management of orders and transactions.
- There is mention of a wrong order being delivered, indicating a lack of attention to accuracy and detail in fulfilling customer orders.
- One commenter raises concerns about the overall food quality and suggests that the food may not be prepared and served properly, indicating a potential food safety issue.
- The commenter who experienced a late delivery indicates that the restaurant did not meet their advertised operating hours, leading to frustration and inconvenience.
- The commenter expresses their dissatisfaction and disappointment with their experience, which is indicative of a negative overall impression of the restaurant.
Overall, it is clear that Chicken.com has some significant weaknesses, particularly in terms of food quality, customer service, and order management. These weaknesses need to be addressed in order to improve the overall dining experience and reputation of the restaurant. Additionally, there are some strengths such as the recent refurbishment, cleanliness, and polite staff, but these are overshadowed by the numerous weaknesses mentioned by commenters.
Best TL Reviews
The worst takeaway to order from on cov road !!!! Do not order from here !!!!
This is the last time I order from here .
Fries re cooked 2 x in fryer they were old burnt and cold
Chicken drum stick was under cooked and warm but uncooked
Wings lol tiny piece of bone no meat even if there was meat it’s too small and dried up no juice burnt up again
What is wrong with these people !!!
I just wasted my hard earned money just finished a shift was starving
I paid for trash sorry to say
Health inspector should also check how these people sell there food too not just hygiene of premises they need to check how they prep serve to customer
I was hungry it was too late for me to take photo or to return food back .
I’m well psd off this is not the first time i will report this to council
Even after telling the staff that you poor service and I stopped coming due to the fact that food quality is poor
Thought after renovation things would’ve changed but was wrong
If zero star was available I would’ve given it
I can’t believe the council / food inspectors given 4 star what rubbish
Typical cuzzy bros working behind the counter. Terrible customer service, food is what you expect from this kind of chicken shop. Go to U.K. fried chicken, Dixys, or any other place on Coventry road. Avoid this at all costs
Doesn't taste the same as before. Used to love their wings but now I never go there anymore. Don't know what happened but it was my go to place before!! ☹️
I ordered food from these people on UberEats and they cancelled the order yet I was still charged for it. Complaint raised with UberEats. On the receipt it says the merchant cancelled, the seller stated to cook, which is why I appear to have been charged, stinks of a scam to me and I will be requesting that the money is refunded
I ordered 2 chicken wraps, 3 regular portions of chips and 4 pieces of strips. The wrap was cold and only had 2 pieces of chicken inside. There was no lettuce, no sauce - just plain chicken. The chips were dry and hard and the strips were very spicy (in my opinion). I wouldn't recommend.
Food is good. Just one bad experience Delivery a wrong order.
Chicken.Com -Coventry Rd, Birmingham.
Reopened as after a refurb & it is super lovely.
The place is super clean & very well presented, staff are the politest you will find in town, food is tasty & fresh everytime. We ordered wings & fries, chicken & fries, cheese burger meal & chicken fillet burger meal, all was piping hot & came with chip forks, sauces, napkins served on a tray.
Top marks, can’t wait to come back, next time will try the alfresco dining experience, view across to the mark will be lovely.
Uber eats. Advertised as all night. I ordered meals for 3 people. My food is 30 minutes late so I ring and ring and look online. The place closed at 2! Give me my money back. RIDICULOUS
Place Pictures
Chicken.com Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Offerings
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Late-night food
Amenities
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Good for kids
Atmosphere
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Casual
Today
Opening Hours
| Monday | 11:00 AM - 02:00 AM |
|---|---|
| Tuesday | 11:00 AM - 02:00 AM |
| Wednesday | 11:00 AM - 02:00 AM |
| Thursday | 11:00 AM - 02:00 AM |
| Friday | 11:00 AM - 03:00 AM |
| Saturday | 11:00 AM - 03:00 AM |
| Sunday | 12:00 PM - 02:00 AM |
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Location
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