Nick The Fish of Penn Hill

+44 1202 737007

4, Bank Chambers, Penn Hill Ave, Poole BH14 9NB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Nick The Fish of Penn Hill

Nick The Fish of Penn Hill place has received a range of comments and reviews, providing insight into its strengths and weaknesses. Evaluating these comments, it is possible to identify the key strengths and weaknesses of the restaurant.

Strengths:

1. Quality of fish: Multiple comments praise the high quality of the fish used by Nick The Fish. Customers mention that the fish does not taste bland or greasy, setting it apart from other fish and chip shops. This suggests that the restaurant prioritizes sourcing fresh and tasty fish for its dishes.

2. Positive reputation: The mention of famous footballers being regular customers indicates that Nick The Fish has garnered a positive reputation. This can be seen as a strength, as it suggests that the restaurant consistently delivers on its promise of high-quality fish and chips.

3. Lovely gesture and good customer service: One comment mentions that when an item was missed from their order, the restaurant provided a discount as a gesture to make up for the mistake. This reflects a commitment to good customer service and suggests that the restaurant values its customers' satisfaction.

4. Crispy fish and well-cooked chips: Several comments highlight the taste and quality of the fish and chips. Customers express their love for the crispy fish and well-cooked chips, emphasizing the overall deliciousness of the food.

Weaknesses:

1. Inconsistency in quality: There are a few comments that mention a decline in the quality of the fish and chips. Customers report soggy fish, lack of fresh taste, and even finding hairs in their food. These comments suggest a potential inconsistency in the quality of the dishes, which can be seen as a weakness as it implies a lack of attention to detail.

2. Overwhelmed by volume: One comment suggests that the restaurant may struggle to maintain quality due to being overrun with orders. This implies that the restaurant may be unable to handle the demand, leading to a compromise in the quality of the dishes. This can result in customer dissatisfaction and a negative impact on the reputation of the restaurant.

3. Staff unhappiness: A comment mentions that the staff appeared a little unhappy. While this is a subjective opinion, it implies that the restaurant may have some issues with staff morale or customer service, which can negatively impact the overall dining experience.

4. Lack of responsiveness to customer feedback: A comment highlights that the restaurant did not handle a customer complaint in an appropriate manner, suggesting a lack of willingness to accept fault or flaws. This indicates a potential weakness in the restaurant's ability to address and resolve customer concerns.

In conclusion, Nick The Fish of Penn Hill place has strengths in terms of the quality of fish, positive reputation, good customer service, and delicious food. However, there are weaknesses related to inconsistency in quality, potential difficulty in handling volume, staff unhappiness, and a lack of responsiveness to customer feedback. Addressing these weaknesses can contribute to enhancing the overall dining experience and maintaining a positive reputation.

Best TL Reviews

I don’t normally order fish and chip and find they a bit bland for me.

But nick the fish has made the difference.

You can taste the quality of fish they use and it’s not greasy butter.

It’s worth of visit, and I heard quite a few famous footballers been their regular customers.

So can’t be wrong ☺️

The best fish and chips I have ever had in my life. Used to regularly have it but have since moved away to the Midlands. I miss it so much and I can't wait to visit on holiday and have the amazing taste I miss so much. Never found anything half as good since moving :(

Very nice chips and amazingly tasty fish! Staff seemed a little unhappy! My personal opinion but food was great! Highly recommend.

Very tasty fish and chips. Better than all the other chippies. Burger was top quality, love the bun they used.

We’ve been going to Nicks for the last 6 months. Fish always great ! They missed an item off our order by mistake last week and this week gave us a discount to make up !!

Lovely gesture ...nice people ...great fish

Update :

Many fish and chips later

It’s October 23rd

Yet again , another knock out fish abs chips

My large cod - fabulous

Phil and Claire

Usually, very good. Today I ordered, and it was not at all. Fish practically fell from the batter it was so soggy, and fish itself didn't taste fresh and was not its normal flakes. There were black hairs in the food, each around an inch. I rang to discuss, I found the lady helpful at first but toward the end of the call, when I said I likely won't return she said - "these things happen". I feel these things should not happen at all, which is what caused me to write this review. I didn't feel the customer service was appropriate, and I won't return.

Update:

Friends and family visiting soon wanted to know if there was a good fish + chip shop nearby and I said there used to be, but I had a bad experience and said I wouldn't return. They asked me to try it again as it may have improved. Spoiler alert: it has not. I got it tonight: fish is soggy, just feels wet and I wouldn't say slimy as that would be an exaggeration, but it isn't far off that. Not remotely close to the fresh white flakes it used to be. It beggars belief to compare in my mind what it was before compared to now - it's like comparing two entirely separate fish+chip shops. Yes, the chips are fine, peas fine, sauce fine, but people come for the fish. I honestly don't know what happened to this place. This is twice in a row that the quality was sub-par, although thankfully no hairs this time. It seems they're overrun with custom, but it's quality not quantity, and if you're having to sacrifice the quality because you have so many orders - then either hire more people, or take less orders, because you clearly cannot handle the ones you have. It may mean less bank, but you'll have much happier customers and a much better reputation.

Edit : response from the restaurant proves what many are saying. They aren’t willing to accept any fault or flaw. Listen to your customers and do better!

Had fish and chips with family yesterday and they were by far the best fish and chips I’ve ever had! Beautiful cod ???? would highly recommend and will definitely be back again next time I visit Dorset

Deserving of it's outstanding rating. Unimaginably crispy fish, perfectly cooked chips and fresh curry sauce.

It does get busy though, so be mindful of that if you plan to dine in.