Chilton Diner

+44 191 385 2222

17 Front St, Chilton Moor, Houghton le Spring DH4 6LR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Chilton Diner

Chilton Diner has received a range of both positive and negative comments. In order to provide a comprehensive analysis of the strengths and weaknesses of the establishment, we will discuss each comment individually.

Starting with the positive comments, it is clear that the quality and quantity of the food at Chilton Diner is outstanding. Customers are highly satisfied with the Belly Buster breakfast, which indicates that the menu items are filling and tasty. This is a significant strength of the diner as it indicates their ability to consistently deliver delicious food to their customers.

Another strength highlighted by the comments is the friendly and professional customer service. The lady who rectified a problem with an order was described as lovely and she resolved the issue immediately. This shows that the staff at Chilton Diner are attentive and responsive to customer concerns, which is crucial in maintaining a positive reputation and retaining loyal customers.

The delivery driver is also praised for being super friendly and always smiling. This aspect of the diner's service adds to the overall positive customer experience. It is evident that the staff prioritize creating a friendly and welcoming atmosphere, which is likely to contribute to customer satisfaction and repeat business.

Moving on to the negative comments, one customer mentioned that the diner does not accept card payments initially, but eventually agreed to take the payment. While they ultimately accommodated the customer's preference, the initial resistance to card payments can be seen as a weakness. In today's increasingly cashless society, it is essential for businesses to offer various payment options to cater to all customers.

Another negative comment mentions an incorrect order. The customer ordered sausage, egg, and bacon sandwiches, but received only sausage and bacon. They expressed their frustration at not wanting to drive back to rectify the mistake. This highlights a weakness in the diner's attention to detail and accuracy in fulfilling orders. Such mistakes can not only inconvenience customers but also lead to a loss of trust and repeat business.

One customer was disappointed with the temperature of their food, stating that it was only warm, not hot. Consistency and quality control in food preparation are vital in maintaining satisfied customers. This comment indicates a weakness in the diner's ability to consistently deliver hot food, which can detract from the overall dining experience.

Another comment mentions a long waiting time to be served, particularly for customers who choose to dine in. While the cleanliness and friendliness of the establishment are applauded, slow service can be a major drawback for customers, especially in a fast-paced society where efficiency is valued. This is a weakness that should be addressed to improve customer satisfaction.

One comment mentions that the coffee at Chilton Diner is not the best, but the overall service makes up for it. While the staff's pleasant and helpful nature is appreciated, it is important to prioritize the quality of all aspects of the dining experience, including the beverages served. This comment suggests that there is room for improvement in the diner's coffee offerings.

Lastly, a customer was disappointed in the flavor and quantity of the food they ordered. They found the curry to be bland and lacking in ingredients, while the sausages were burnt on the bottoms where they were cut in half. This comment indicates a weakness in the consistency and quality of the diner's food. In order to meet customer expectations and maintain a positive reputation, it is crucial for the diner to ensure that all dishes are flavorful and properly cooked.

In conclusion, Chilton Diner has several strengths, including outstanding food quality and quantity, friendly and professional customer service, and a welcoming atmosphere. However, there are some notable weaknesses, such as resistance to card payments, incorrect orders, inconsistent food temperature, slow service, and occasional flaws in food preparation. Addressing these weaknesses will be essential for the diner to improve overall customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

We always order the Belly Buster breakfast. The quality and quantity of the food is outstanding. Today I would like to address the customer service and delivery driver.

We had a slight problem with our breakfast so called the diner to inform them. The lady that answered the phone was absolutely lovely and rectified the problem immediately in a friendly and professional manner.

The replacement was sent out and arrived in just a few minutes.

The deliver driver is an absolute star. Super friendly and always smiling.

All in all we couldn't be happier customers. What an absolute gem Chilton Diner is !!

Excellent food very friendly staff they don’t want to take card payments but they will take it.

I will certainly use this CAFE again

Ordered sausage egg and bacon sandwiches for collection received sausage and bacon! Can’t be bothered to drive back up to sort it out

My food came very early to what justed eat said today disappointed my food was only warm not hot had food before and was nice today it was not

Service was really good, breakfast was delicious, sausages weren't my favourite but that's my opinion, still ate them, they weren't not nice by any means, but I've had better. Only issue was seemed to take a long time to get served, as if they are concentrating on orders before sitty downers. Place is clean and friendly. Food is great. Chill on a Sunday for ya brekkie, no issues. Could be a five but only let down by the waiting time. And I think its gotta be summit special for a five star. All that said, I'll be back. Lovely place

Nice cafe, takeaway. Friendly helpful staff. Had baked potato, was big and tasty. Lots of seating too.

Lovely cafe staff are very pleasant and helpful. Coffee not the best but service makes up for it

Ordered curry rice and chips and a sausage sandwich.the curry tasted really bland just like curry powder, 2 bits of chicken and 1 bit of onion in . Not alot of food in the carton for the price. Chips were ok but not great.

The sausages were burnt on the bottoms where it was cut in half.

Very disappointed in the food , dont think I'd eat from here again.