Starbucks Coffee

+44 1903 206130

47-49 Broadwater St W, Broadwater, Worthing BN14 9BY United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths of Starbucks Coffee place: 1. Helpful and accommodating staff: One of the comments highlighted the helpfulness of the staff, mentioning that they went out of their way to bring a charger from the office to charge a customer's dead phone. This demonstrates the staff's willingness to go above and beyond to provide excellent customer service.

2. Good customer service: The comment about the staff being happy and welcoming shows that they make an effort to create a positive and friendly atmosphere in the coffee place. This contributes to a pleasant customer experience.

3. Customization of drinks: The customer mentioned that the staff at this Starbucks location are willing to customize drinks for them, even jokingly referring to themselves as a "difficult customer." This indicates that the staff are willing to accommodate specific preferences or requests for their drinks, making the experience more personalized.

4. Ambience and seating options: One comment mentioned that the coffee place has a nice ambience and plenty of space and seating options. This is a strength as it provides customers with a comfortable and enjoyable environment to relax or work in.

Weaknesses of Starbucks Coffee place: 1. Inconsistent drink quality: One comment mentioned that the consistency of the drinks at this particular location has declined. The person had to ask for their drink to be remade multiple times due to issues like unfoamed milk or burnt taste. Inconsistent drink quality can be a major weakness for a coffee place as customers expect a high standard and are willing to pay a premium price.

2. Slow service: The comment about slow service suggests that the staff may not be efficient in serving customers, leading to potential frustration and dissatisfaction. Slow service can deter customers, especially if they are short on time or there are alternative coffee places nearby that provide quicker service.

3. Lack of urgency in serving customers: Another comment mentions some staff members chatting and laughing behind the counter while customers are waiting in long queues. This lack of urgency in serving customers can be off-putting and give the impression that the staff are not fully attentive or focused on providing prompt service.

4. Poor customer engagement: One comment highlighted poor customer engagement and lack of Christmas spirit from the staff. The customer felt ignored and even shamed for asking to use a discount card. Poor customer engagement can negatively impact the overall experience and make customers feel unwelcome or undervalued.

In summary, the strengths of this Starbucks Coffee place include helpful and accommodating staff, good customer service, customization of drinks, and a pleasant ambience with ample seating options. However, weaknesses include inconsistent drink quality, slow service, lack of urgency in serving customers, and poor customer engagement. These weaknesses can potentially tarnish the overall customer experience and drive customers to seek alternative coffee places. It is important for Starbucks to address these weaknesses and focus on improving the areas that are negatively impacting customer satisfaction.

Best TL Reviews

Very helpful staff. They even brought me a charger from the office to charge my dead phone. Big thanks.

Sadly the consistency of the drinks being made here has gone down hill. I've had to ask for mine to be remade a few times. Either milk not foamed or burnt. I don't have time to wait for this and parking is a nightmare so gonna cut my losses now and move on to somewhere else. Shame as have been coming here for years but if you pay high prices for coffee then you expect it to be made right. Think I can make a better one at home.

The service in this place is slow , I'll visit the other coffee houses in the future. Also I was served my cappuccino in a mug instead of a Cup. Obviously trades on its name rather than it service.

The standard is this sore has gone down dramatically its such a shame it used to be one of the best coffe shops around the area.

Some stuff members they don't seem to care about urgency in serving customers...you find some just chatting and laughing behind the counter when que is snaking around..

I was there yesterday morning for a catch up with a friend, as we were going to pay I asked if I could use my blue light discount card, just b4 I paid but as she (blonde young girl) already had entered the amount in full, the answer I had was ‘sorry, too late’. I found the customer service very poor, no engagement or any xmas spirit apart of the clothes they were wearing! Her colleagues were looking at me and nobody tried to help me, making me feel even worst for asking to use my card! I guess these girls would have been clapping for her emergency services during the pandemic… Shame on you all.

This is by far the Best Starbucks I've had down south. Not only do they make the drink perfect each and every time, even customising for this difficult customer lol ???? but they are always Happy which makes my visit feel like I'm truly welcomed. In such difficult times it's so nice to be able to lose oneself from the crazy world and relax with good vibes! Lloyd and Olivia served me today and they are a credit to the brand! I actually find myself passing a few Starbucks on my way...but if you want perfection everytime or at least a smile with your coffee...then you just got to pop into tgis store. Broadwater Starbucks ???? second to none ???? Thankyou!

Spent a very pleasant hour or so here, with a companion. Excellent tall, skinny, cappuccino. My companion had a latte. Nice ambience, plenty of space and places to sit. Good loos.

Had a really brief visit here as we were travelling through and, with the heatwave we've been experiencing, we needed ice drinks. Lisa was fantastic at taking our order, and left us smiling and laughing after she light-heartedly took our many varied requests. The team made fantastic iced coffee and even filled up our water bottle with ice. A real privilege to visit, and Lisa was definitely the highlight of our visit - a real asset to the team!