Chips on the Hill

+44 1634 845292

141 Cecil Rd, Rochester ME1 2HW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Chips on the Hill

Chips on the Hill is a popular fish and chip restaurant located in Kent. Based on the comments provided, it is evident that the establishment has a number of strengths and weaknesses that can be evaluated.

One of the main strengths of Chips on the Hill is their friendly and attentive staff. Many customers commented on the positive experience they had with the staff, highlighting their good rapport with customers. This is an important aspect of any dining experience as it can greatly enhance customer satisfaction.

Another strength of the restaurant is their commitment to catering to specific dietary needs, particularly gluten-free options. Customers with dietary restrictions expressed their satisfaction with the extent to which Chips on the Hill accommodated their needs. This shows that the restaurant is attentive to customer preferences and willing to provide a diverse menu to suit different dietary requirements.

The quality of the food at Chips on the Hill is also highly rated. Many customers praised the deliciousness of the fish, with comments such as "super fresh and soft" and "good fish and chips." This indicates that the restaurant prioritizes using fresh ingredients and providing high-quality meals.

Portion sizes at Chips on the Hill are another strength. Multiple customers mentioned that the portions are generous, which provides excellent value for money. Additionally, the prices were described as "reasonable" and "on the medium to lower side." This makes the restaurant affordable for a wide range of customers, further adding to its appeal.

While there are several strengths associated with Chips on the Hill, there are also areas that need improvement. One of the weaknesses mentioned in the comments is the wait time. One customer expressed frustration after having to wait for 30 minutes for their order during a busy Friday night. Although it was noted that most food is cooked to order for freshness, the wait time may deter some customers who value quick service.

Another weakness mentioned is the inconsistency in the quality of the chips. While some customers found them to be delicious, others described them as "a bit soggy" and in need of improvement. This inconsistency in the quality of a staple item like chips can be a drawback as it is a crucial aspect of the overall dining experience.

Additionally, the comment suggesting the need for an updated holiday opening hours display indicates that there may be a lack of clear communication regarding the restaurant's operating hours. This can lead to frustration and inconvenience for customers, particularly those who may have traveled specifically to visit the restaurant.

Overall, Chips on the Hill has several strengths including friendly staff, a commitment to catering to dietary needs, high-quality food, generous portions, and reasonable prices. However, there are also weaknesses such as potential wait times, inconsistency in chip quality, and a lack of clear communication regarding operating hours. By addressing these weaknesses, Chips on the Hill can further enhance the dining experience for their customers and attract more positive reviews and ratings.

Best TL Reviews

Finished 6 12hr shifts at Medway maritime hospital.... 2 large cod and chips (&curry sauce). It took 10 mins to order... Then wait.. and wait... Friday night rush hour... Nothing ready. After 20 minutes more, I gave up and went home....

Amazing place. They have gluten free options which my friend was super happy about and they were really careful about it and lovely. The fish was delicious, we also tried the spam fritter, jumbo sausage, and we bought so much they gave us some free wedges! The only thing I would say is the chips need a bit longer in the fryer but you could probably ask for that. Prices are very decent too!

Im giving Chips on the Hill 5 stars have heard great things ! Please can you update your holiday opening hours though so will know next time when you are open! Looking forward to tasting your chips when Im next over in Kent :)

Really good cod and fish, the fish was super fresh and soft. Highly recommended.

I really like Chips on the Hill

The staff are friendly and have a good rapport with customers.

Most food is cooked to order which may mean a few minutes wait but so much better to get everything fresh,it definitely tastes better.

Extensive menu with veggie options.

Portion sizes are generous and prices are on the medium to lower side.

Great staff, good food and even caters for gluten free which is lucky for me!

Very nice staff. Very good fish including gluten free fish. Very large portions. The chips require some improvement (a bit soggy)

Good fish and chips at a reasonable price.

It is often busy at tea time, especially Fridays and Saturdays, so it's worth phoning your order through in advance.