Quick Facts About Coach & Horses
The Coach & Horses place has received a mixture of positive and negative comments. These comments can be used to identify the strengths and weaknesses of the establishment.
Starting with the strengths, it is evident that the staff at the Coach & Horses place are highly praised for their friendliness and welcoming nature. Multiple comments mention the warm and welcoming atmosphere created by the staff, and specifically highlight the manager, Matty, as being friendly and knowledgeable. This suggests that the customer service at the pub is of a high standard, contributing to a positive overall experience for customers.
Another strength mentioned by customers is the quality of the food. Multiple comments describe the food as amazing and of a high quality. The menu is also praised for its variety, including a great kids menu. This indicates that the pub offers a wide range of food options to cater to different preferences and dietary requirements. Additionally, the positive comment about the smell of the food suggests that the establishment pays attention to the quality and presentation of their dishes.
The refurbishment of the pub is also highlighted as a strength. One comment mentions that the place feels comfortable, bright, and open, indicating that the renovation has created a pleasant and inviting environment. This suggests that the pub has invested in creating a visually appealing space for customers to enjoy their visit.
Despite these strengths, there are also some weaknesses that have been highlighted by customers. One customer had a negative experience with the food, describing it as awful. They specifically mention issues with cold and soggy kids pizzas, indicating that there may be inconsistencies in the quality of food and how it is prepared. This suggests that there may be some room for improvement in the kitchen to ensure consistent quality and proper cooking of dishes.
Another comment highlights a problem with communication regarding meal deals. The customer was not informed that the senior meal deal ended at a specific time and was disappointed when they were unable to order it. This indicates a lack of clarity in communicating important information to customers, which can lead to dissatisfaction and frustration.
Lastly, there was a negative comment about the manager's handling of a complaint. The customer received an unsatisfactory response when they raised issues with their food, and despite being promised a refund, they did not receive one. This indicates a breakdown in customer service and a failure to rectify a problem, which can negatively impact the overall customer experience.
In conclusion, the strengths of the Coach & Horses place include excellent customer service, high-quality food, and a visually appealing refurbished space. However, there are some weaknesses to address, such as consistency in food quality, clearer communication of important information, and effective resolution of customer complaints. By addressing these weaknesses, the pub can further improve the overall customer experience and maintain a positive reputation in the community.
Best TL Reviews
What a lovely time we had at the coach and horses! The welcome was exemplary as was the food and level of service! It felt like nothing was too much trouble, we were looked after and felt most welcome! Matthew was a delight and knew everything about anything you needed. The place was comfortable and felt bright and open and the refurbishment has been done to a high standard. This is my local pub and so we will be making sure to support it and use it as much as we can!
Fantastic pub! Great atmosphere, Amazing food including great kids menu. Matty & the rest of the staff all very friendly & welcoming! Would recommend a visit to anyone. Keep up the good work guys!
Went today for a kids easter party which was good and ordered food however the food was awful! The kids pizzas were cold and were soggy where they'd been frozen and not heated enough, I asked for them to be replaced they came back the same pretty much the manager came over and asked me was they OK I said not really picked the pizza up and water dripped off it onto the plate literally! So she said it must be the batch of them the kids left them my meal was supposed to have onion rings I asked and the manager said yes did I not get any which I didn't she said il refund your meal I said don't worry as didn't want to make a fuss to which she said no I will and said I don't know whats going on with the chef today half an hour later nothing so asked a member of staff for the manager and my refund she said shel come and see you now another half an hour went by nothing as I left she was nowhere to be seen so did not get refunded anything! Its a shame because its a nice pub with a nice beer garden but I would never get food there again! My mum had said to me to let her know how it was as she wanted to book in but non of us would order food from here again!
For the 3rd time of ordering meals here & there was another problem. This time the senior meal deal finished at 6pm we were told & it was 4 mins past. Nothing on the menu's to indicate this. We all went to another pub to eat. Won't be visiting again to eat, which is a pity as the pub itself has had a really nice makeover.
Staff are always warm and welcoming, wide variety of drinks on tap and also non alcoholic beverages. Having eaten here I can confirm the food is of a high quality, will continue to come here!
Cracking pub. Lovely chatty staff the manager Matty is really friendly and welcoming. Didn't have food but it smelt good and they show the football.
Great pub, atmosphere and food.
I'm thinking of joining the darts team, a nice group of lads, great set up even a board cam so everyone can watch the games progress!
It's a fabulous and friendly pub. Staff are all welcoming and it's lovely and warm. The food is great too
Place Pictures
Coach & Horses Info
Amenities
Service options
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Outdoor seating
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Dine-in
Highlights
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Bar games
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Live music
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Alcohol
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Beer
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Wine
Atmosphere
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Casual
Crowd
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Groups
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
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| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 12:00 PM - 12:00 AM |
| Saturday | - |
| Sunday | 12:00 AM - 11:00 PM |
How to go there
Location
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