Cross Keys Shopping Mall

+44 1353 666105

CROSS KEYS MEWS, Market Square, Saint Neots PE19 2AR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Cross Keys Shopping Mall

Cross Keys Shopping Mall has a number of strengths that make it an attractive shopping destination. Firstly, it boasts a great selection of independent shops, such as Sweet Paradise and The Shopkeeper's Daughter. These types of shops often offer unique products that cannot be found in chain stores, giving shoppers a more personalized and interesting shopping experience.

Another strength of the mall is the presence of Saints hairdressers, which is known for its superb service. A good hair salon can be hard to find, so having one within the mall is definitely a bonus for shoppers looking for a quality haircut or styling.

The inclusion of an outdoor space to eat, specifically Bohemia, is also a positive aspect of the mall. This provides shoppers with the opportunity to enjoy their meals in a pleasant environment, which can be especially enjoyable during the warmer months. Additionally, the mention of a sweet shop and kebab place implies that there is a diverse range of food options available, catering to different tastes and preferences.

However, despite these strengths, there are some weaknesses that have been pointed out by shoppers. One particular complaint is with the reception staff of the hotel located within the mall. The comment highlights their lack of customer service skills and inability to handle a full occupancy. This raises concerns about the overall service quality and efficiency of the hotel and its staff, which can ultimately impact the overall impression of the mall.

Furthermore, a customer expresses dissatisfaction with the owner of a specific shop within the mall. They claim that the owner was not cautious and did not communicate the prices of services before completing the job. This lack of transparency in pricing can lead to customer frustration and a negative shopping experience. It suggests that there may be a lack of consistency in customer service across the different shops within the mall.

In terms of ambiance, some shoppers find the mall to be a bit depressing looking. While the presence of friendly shopkeepers helps to offset this, the overall appearance can still have an impact on the overall shopping experience. However, it is worth noting that the mall is described as having a quirky charm, and the inclusion of a nail bar, a cool pet store, and a key cutting shop adds to its unique and diverse offering.

On a positive note, the mall is commended for its lovely decor and very nice staff. The presence of staff members who are friendly and helpful can greatly enhance the shopping experience and make customers feel welcome. Additionally, the availability of great food and beverage options, such as coffee, tea, wine, and beer, is seen as a positive addition to the mall, fulfilling the needs of shoppers who may want to take a break and enjoy a drink or a meal.

In conclusion, Cross Keys Shopping Mall has a number of strengths, including a great selection of independent shops, excellent hairdressing services, and a pleasant outdoor space for eating. However, there are also weaknesses to consider, such as poor customer service from the hotel reception staff and a lack of caution and transparency from certain shop owners. The mall's overall appearance may also impact the shopping experience for some, despite its quirky charm. Despite these weaknesses, the mall's lovely decor, very nice staff, and great food options contribute to its overall appeal.

Best TL Reviews

Great selection of independent shops like Sweet Paradise and The Shopkeeper's Daughter.

Lovely set of shops, Saints hairdressers as always were superb

Nice little outdoor space to eat (Bohemia), cool little sweet shop and kebabs in the evening

Omg....the reception staff have no customer service skills whatsoever. The hotel it full but they don't seem to be able to cope. Young girls making faces behind customers backs then scurrying off into the back office. Complete chaos trying to book the restaurant. Fawlty towers at its best!!!

The owner of the shop was not cautious to me. He needs to approach his customers with courtesy and let them know prices of work he is to do for them, before starting the job. It is unfair to charge customer for job after doing it, without first letting them know what he intends to charge.

Quirky little place with dead handy shops. Great shop that sell designer kids cloths here. Nice cafe usually very cramped though, pet store is cool and key cutting shop etc nice little place

A bit depressing looking but friendly shop keepers. Nail bar is great. Cafe good and ladies clothes shop worth a look. Has old fashioned sweet shop.

Lovely decor, very nice staff, and above all great food! Just what St Neots needs! Simply have a coffee or tea! Or a glass of wine or beer!