DoubleTree by Hilton Reading M4 J10

Mill Ln, Sindlesham, Earley, Wokingham RG41 5DG United Kingdom of Great Britain and Northern Ireland

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Quick Facts About DoubleTree by Hilton Reading M4 J10

DoubleTree by Hilton Reading M4 J10 has several strengths and weaknesses, based on the comments provided.

Starting with the strengths, multiple guests mentioned the helpful and understanding staff, highlighting the excellent customer service provided by the hotel. The staff members were courteous, friendly, and went the extra mile to ensure a pleasant stay for guests. This is a significant advantage, as good customer service can greatly enhance the overall experience at a hotel.

The food at the hotel was also mentioned positively. Guests enjoyed the meals and appreciated the presentation and taste. This indicates that the hotel provides quality dining options, which is an important aspect of a good hotel experience.

The location of the hotel was another strength mentioned in the comments. Guests found the location nice, which suggests that it is convenient and accessible.

Additionally, the hotel received praise for its amenities and ambiance. The old-world charm of the mill, accompanied by contemporary additions, was seen as a positive feature. Guests enjoyed the unique atmosphere and appreciated little touches like the welcome cookie. The spacious and comfortable rooms, along with the cleanliness and well-stocked facilities, were also mentioned as advantages.

In terms of weaknesses, one major issue that arose in the comments was the treatment of a guest with a medical condition. A visitor and their girlfriend were denied access to the facilities, despite the medical condition being explained to the receptionist. This lack of consideration and flexibility goes against the hotel's claim of offering a premium service. This incident highlights a weakness in the hotel's customer service and sensitivity towards the needs of their guests.

Another weakness mentioned was the dated rooms. While the bathrooms were described as modern and fresh, the overall appearance of the rooms was seen as outdated. Additionally, the water pressure was reported to be very poor, which can greatly impact the showering experience for guests.

Moreover, there were complaints about the breakfast service during the COVID-19 period. While some guests received warm breakfast rolls, others did not, leading to inconsistency in the service. This inconsistency can be seen as a weakness in maintaining the quality and availability of food.

Other minor weaknesses include maintenance issues, such as problems with air conditioning and tea stains on the carpet. Such issues, although not major, can still affect the overall experience and satisfaction of guests.

In summary, DoubleTree by Hilton Reading M4 J10 has strengths in terms of its friendly and helpful staff, quality food, good location, and unique ambiance. However, weaknesses include a lack of flexibility and consideration towards guest needs, dated rooms, low water pressure, inconsistent breakfast service, and maintenance issues. These weaknesses should be addressed to improve the overall guest experience at the hotel.

Best TL Reviews

I stopped at the charging points by this hotel with my girlfriend. She needed the toilet and has a medical condition which she explained to the gentleman on reception, however he said customers aren't allowed to use the facilities. I feel that a brand that advertises itself as offering a premium service should be more considerate.

Stayed there for 10-days quarantine. Its a very nice hotel and I had no problem whatsoever during my stay. I really enjoyed the food in the hotel. Everyone is So Helpful especially the Security Team and they are always there to support you. Especially Javed who is a team leader there helped me alot and acted very professionally and responsibly.????

The rooms are dated although the bathrooms are modern and fresh. The water pressure is very poor not really enough to get showered under.

Currently during covid the breakfast is a grab bag which needs to be booked. This was booked by my company which on the first day a warm breakfast roll was provided although on the second day no hot rolls were available. Surely if you have 30 bags booked you need to have 30 hot rolls available.

Would I stay there again, probably not.

We stayed there in hotel quarantine and we had lovely experiences

A good experience overall. Complimentary upgrade to an executive room was a bonus. It has the old world charm of the mill with contemporary additions. The staff were courteous and were following safe distancing. That gave confidence. There was a welcome cookie and that by itself was welcoming. ;)

The room was also old world with timber supports. Loved the stay.

Amazing hotel, perfect for quarentine. Friendly and understanding staff. The room was the right size, easy to maintain, and didnt feel cluttered and had space to exercise. There was a few maintenance problems like ac and stuff.

Customer service was excellent, first rate. Food was lovely, well presented and hot. Location was nice. Bed was comfy and linen clean, bathroom services was clean and there was plenty of tea, coffee, milk in the room . Only thing that let it down was that the room we had had damp patches on the wall by the window and on the bathroom ceiling. Carpet needed cleaning as there were tea stains on it from people trying to put the teabags in the bin underneath the desk.

Thoroughly enjoyed my stay here. The suite was comfortable and spacious. Staff was nice and went the extra mile by offering an event every evening, including a really great Halloween party with live music and spooky entertainment! The breakfast choices were a bit limited but still something different was offered every day. I wouldn’t mind staying again.