Good Fortune

+44 1282 618567

100 Scotland Rd, Nelson BB9 7XJ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Good Fortune

Good Fortune place has received both positive and negative comments regarding their food and customer service. In order to fully evaluate the strengths and weaknesses of the establishment, these comments will be analyzed.

Starting with the positive comments, one customer claims that Good Fortune place is the "best around" and has never had a bad meal. This suggests that one of the strengths of Good Fortune place is the consistency and quality of their food. Another customer mentions that the food tastes amazing and fresh, and they couldn't fault anything they ordered. This reinforces the idea that Good Fortune place is known for their good quality and tasty food.

In terms of weaknesses, there are multiple negative comments about the customer service at Good Fortune place. One customer mentions being disappointed with both the food and the customer service and states that they will be going elsewhere in the future. Additionally, a customer recounts an incident where they had a problem with their order and the woman they spoke to on the phone was rude and unapologetic. This suggests that the customer service at Good Fortune place may be lacking in terms of addressing and resolving customer complaints.

Another weakness highlighted in a comment is that the food lacked taste and flavor. One customer mentions that the food was bland and the soup had no taste. This suggests that the food quality may not be consistent, as multiple other customers have praised the taste and quality of the food.

There are also comments indicating mistakes in the orders and misunderstandings. One customer ordered noodles without beansprouts but received them with beansprouts and vegetables. Despite calling to complain, the issue was not resolved and no apology or compensation was offered. Another customer ordered salt and pepper chicken strips but received a breast cut into strips instead. This suggests that there may be a lack of attention to detail and accuracy in fulfilling customer orders at Good Fortune place.

Furthermore, there are comments about the portion sizes and value for money. One customer mentions that there wasn't a great deal of chicken in their order and the tray was mostly onions. Another customer mentions receiving pre-shredded and dry crispy duck, which they found to be unpleasant. Both of these comments imply that the portion sizes and value for money at Good Fortune place may not be satisfactory.

Overall, the strengths of Good Fortune place seem to lie in the consistent quality of their food and the positive dining experiences of some customers. However, the weaknesses are evident in the negative comments about the customer service, food taste, order accuracy, and portion sizes. It is important for Good Fortune place to address these weaknesses in order to improve the overall dining experience and retain customers.

Best TL Reviews

Absolutely love this Chinese it’s the best around & most consistent take away. Never had a bad meal as yet. Definitely recommend ????

Ordered here as I fancied a change, now wish I hadn't. Disappointed with both the food and the customer service, and I'll be going elsewhere in future.

I ordered here as I fancied a change from my regular takeaway, I had heard good things so figured it was worth a shot.

The food came and I realised the order was incorrect. On the phone I had specifically asked if they did noodles without beansprouts, she said they did and added plain noodles to my order, when she read the order back she confirmed plain noodles. The noodles arrived with beansprouts and veg in them, so naturally I rang them to let them know. I explained that I had ordered them plain, but they had not arrived plain. She was adamant that she had not written down plain and the order was correct, despite the fact I had gone the extra mile to confirm they did plain noodles. I hoped that they would at least offer an apology and possibly either replacement noodles or free noodles next time, no such offer was made. Ended up binning them as I can't stand bean sprouts. I understand mistakes can be made, it's just irritating when you specifically asked if they could do plain, and when you ring up in the hope of resolution the woman is rude.

I had also ordered salt and pepper chicken strips, but what came was a breast cut into strips, so I suspect there must have been a misunderstanding here. There also wasn't a great deal of chicken for the price and the tray was mostly onions (see picture). Not great for the price

On the plus side there were quite a few chips, but they were pretty dry.

Ultimately I suppose the food wasn't awful, but was far from the best. The customer service left much to be desired. There are better local takeaways that offer nicer food, with good customer service at a similar price. I have heard that it is under new management, so maybe that is why standards are not as good as people say they used to be, but ultimately it does not excuse poor customer service and for now I'll be avoiding good fortune in future.

EDIT: Since writing this review the owner has contacted me, apologized and offered a refund for the noodles.

It had no taste and was bland the only the good thing was the chip's. The soup tasted so bland the rice was not cook not right so to be honest I wouldn't buy again

Absolutely awful, the worst I have ever had.

Normally absolutely love the food here, but last night I have to say I will not be going back here again.

There was an unusual smell to all the food we ordered, and when I tasted it it was not nice at all, needless to say I couldn’t eat it.

I telephoned and spoke to the man who takes the orders and asked had they changed whatever they do the cooking in to which he informed me no.

I said the food was not nice at all tonight and I was very disappointed, it was a though he wasn’t bothered.

Not a problem I just will never go again, which is a shame seeing as we have been going there for a number of years.

Quite possibly one of the best Chinese I’ve ever been too. Great quality food, fresh, tastes amazing and okay priced. Will definitely be returning because the food tasted as good as it smelt. Ordered a large variety of things and couldn’t fault anything.

Normally good quality. After not being able to get through for 45 mins as they stated they had purposely left the phone off the hook (due to being busy). I got told I could try somewhere else after popping in as they are busy on the weekends.

Anyway, I ordered Singapore noodles, k## ## chicken and BBQ ribs. The noodles were overly soggy - tasted like yesterday's noodles and the chicken tastes undercooked and not like I've had previously. Big shame I had been coming here for years. I dropped the food back off (half eaten as the kids ate before I got a chance to try it.) The lady was only bothered to say it's already half eaten.i stated I don't want my money back, here's your food! Couldn't be bothered to argue as they had already taken enough of my time up! First waiting on the phone for 45minutes and then popping in 3 times!. Poor customer service and should have offered a full refund to a valuable customer not be concerned about £15.

Ordered crispy duck with 4 main dishes. Arrived 45 minutes early so we weren't ready. Also duck was pre shredded, it was dry, cold and horrible. Rang to complain and was passed to the boss. She didn't care, just kept quoting prices of duck and saying she didn't make any money on it and shredding the duck was the new way of doing it. No apology, no nothing. Other dishes were OK but will find a new Chinese to order from just because of the attitude of the boss.

Salt and pepper chicken wings are amazing, best chineese we have found in nelson