Crumbs & Creams

+44 1243 537555

68 South St, Chichester PO19 1EE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Crumbs & Creams

Crumbs & Creams is a café that has received both positive and negative feedback from customers. In order to evaluate its strengths and weaknesses, let's analyze the comments provided.

One common complaint in the comments is about the manager of the café. Customers describe her as disrespectful, dreadful, and rude. Additionally, it is mentioned that she badmouths her staff, which creates a negative work environment. This highlights a major weakness of Crumbs & Creams – poor management and lack of professionalism. This can greatly impact the overall customer experience and staff morale.

Another weakness mentioned is the lack of organization and structure within the business. One customer noted that the back room was cramped and there was not much organization. This can lead to inefficiencies and difficulties in providing timely service. Additionally, it is mentioned that the café has a small stock of basic food, indicating that they may not have a wide variety of menu options available. This can limit customer choices and potentially lead to dissatisfaction.

Customers also expressed concerns about the quality and freshness of the food. One customer mentioned that cooked food was left on the side for hours, potentially allowing bacteria to grow. Additionally, it is noted that a piece of cake was stale, suggesting that attention to detail and proper storage may be lacking. These issues indicate a weakness in food handling and quality control.

In terms of customer service, there were mixed reviews. While one customer praised the coffee and service, another customer had a negative experience. They mentioned that the latte tasted bitter and burnt and that there was a lack of network service in the café. They also had an issue with the customer service when they complained about the coffee, as the staff member charged them the full price. This highlights a weakness in customer service and communication.

In terms of strengths, it is mentioned that the coffee was delicious and hot, and the service was good. Another customer praised the sausage rolls and recommended eating at the café. These positive comments indicate that Crumbs & Creams has the potential to provide a good customer experience in terms of food and service when things go well.

One positive comment also mentions that the café has been recently refurbished and has a new name, Arcobaleno. The comment highlights the friendly and welcoming staff, as well as their attentiveness to customers with disabilities. This indicates a potential strength in terms of customer service and inclusivity.

However, it is important to note that one customer mentioned a significant issue with wasps infesting the food behind the counter. This is a major health and safety concern and highlights a significant weakness in the café's cleanliness and pest control measures.

Overall, Crumbs & Creams has several weaknesses that should be addressed, including poor management, lack of organization, food quality issues, and inconsistent customer service. However, there are also potential strengths in terms of good coffee, friendly staff, and inclusivity. Addressing the weaknesses and building upon the strengths could greatly improve the overall customer experience at Crumbs & Creams.

Best TL Reviews

Rather disrespectful dreadful manager lady forgets numbers names slags off her staff as you professionally enquire about a job. I previously did 70 hours at a restaurant serving 500 heads in same town and don't "take an hour to make a sandwich" like your unfortunate member you don't seem to like much bless the guy. Some respectful training maybe?

Cooked food left on side for hours gathering bacteria clearly cheap and basic cramped back room and not much organisation structure of business and a really small stock of basic food because you really don't sell anything because you're not all you seem to say you are clearly just a confused rude embarrassment of a manager.

I AM A HUMAN BEING THAT DESERVES DIGNITY NOT YOUR AUTISTIC SLAVE/VOLUNTEER/MUG YOU OFFERED A JOB TO THEN BEAT AROUND THE BUSH.

Got my hopes up told me to come in for a shift then gives me the run around. Apparently doesn't save numbers or use emails or anything barely professional so her payroll can't be great and guess what it wasn't. Went all the way to Nisbets to get some smart non refundable black uniform and look the part and work for this dreadful woman who bad mouths her own staff next minute she doesn't know if I'll be paid at all and tells me it's not her decision tells me to come back in a few days or she'll respond and give me another date but someone else was before me or a bigger priority and I don't get the promised call or good luck wished on My future

I didn't get a penny with this lady who just breaks all promises it seems and knows not that much besides hire the first face she talks to not the experienced. Pretends she's all sorry that I've made such an effort and spent good money to be a proper role model after convincing her I can do exactly what she wants I've seen American diners to fine dining and now back to fine dining and weddint venues and dabbled for a bit in fast food prior

I feel sorry for you you lost out

I'm now a permanent fullers employee living on site in a charming pub in the countryside where I reside now. Jokes on you.

Coffee was delicious and hot, and service was good.

I had a piece of cake, but unfortunately, one side of it was stale. It had obviously been left sitting on display without airtight covering. The side that was freshly cut away was moist. Shame, as it tasted OK, but attention to detail on storage and display is required. As a customer, I wondered if it was unpopular.

I ordered a late and some dessert as well, when I tried the latte it tasted very bitter and burnt, also there wasn't any network service at the coffee shop so I couldn't use my phone. In 3 minutes I asked for the bill and let the girl from the coffee shop know that the coffee is literally undrinkable. She just said she sorry and charged me the full price. Very poor customer service

(Thanks for your reply, apparently you can't trust your workers, when I asked for the bill and explained that the coffee isn't drinkable, the girl with red hair offered to pour the same coffee to a takeaway cup so the coffee was almost full cup)

Lovely cup of Julius Meinl. Sausage rolls were good, could have done with some HP brown sauce.

After wandering Chichester, l was looking for somewhere to have a nice lunch. I found this place near the Cathedral and the food was very good. I would recomend eating here.

The food and drink I had was fine, however the sitting area had obviously not been vacuumed and the stair bannister and opposite wall desperately need a coat of paint. If you cannot climb stairs you will probably have to give this place a miss. The staff were helpful from what I saw and you can get take away. The front door sticks on opening so be careful, don't understand why a problem like that persists, surely they want to make it as easy to get in as possible?

Just refurbished and now named Arcobaleno (Rainbow in Italian). And what a beautiful, fresh, vibrant change.

Rebecca the manager, is a very welcoming friendly host and her team are a credit to her (a mini Milan).

Chris is the chef, Emily the coffee connoisseur, Kiera the pancake queen, and Sarah is the cog which holds everything together.

Found, tucked away half way down South Street, opposite the Grape Tree.

Their new social media is already setup up so please find them on Instagram and follow them there under new name.

Why am I so happy to have found this place? My wife is disabled, and as soon as we walked through the door the staff where setting out a table suitable for us. Excellent service before we even sat down and it got better and better. Let's support our local small businesses.

Ok service. Very good scones, moist and tasty. Only problem was all the food behind the counter was INFESTED with WASPS.