Quick Facts About D'Marco Hair Studio
D'Marco Hair Studio has received a mix of positive and negative comments from customers. These comments highlight both the strengths and weaknesses of the salon.
One strength of D'Marco Hair Studio is the quality of their work. Several customers have praised specific stylists, such as David, for their excellent hair coloring and styling skills. Customers have mentioned that their hair looked great after being serviced at the salon. This positive feedback suggests that D'Marco Hair Studio has skilled and talented stylists who are capable of delivering high-quality results.
Another strength of the salon is their customer service. Some customers have mentioned that the staff and stylists were nice and friendly, providing a pleasant experience for the customers. This shows that D'Marco Hair Studio strives to create a welcoming and comfortable environment for their clients.
Additionally, the salon offers promotions and discounts for their services. One customer mentioned a promotion for modeling hair at $109, which allows customers to get anything they want done to their hair. This shows that D'Marco Hair Studio tries to attract customers by offering competitive prices and value for their services.
However, there are also several weaknesses that have been pointed out by customers. One common issue is the poor attitude and unprofessional behavior of the staff and stylists. Some customers have expressed feeling uncomfortable and unwelcome during their visit to the salon. Complaints about rude and unhelpful staff have been mentioned, indicating a lack of proper customer service and professionalism.
Another weakness of the salon is the lack of honesty and transparency. One customer mentioned that the owner refused to give them a quote for future services and did not provide clear explanations for not accepting them as clients. This lack of communication and transparency shows a disregard for customer's needs and a lack of professionalism.
Some customers have also complained about bad experiences with specific stylists, mentioning that their hair was not cut or styled according to their requests. This suggests a lack of attention to detail and a failure to meet customer expectations.
Furthermore, there have been issues with scheduling and appointment management. One customer mentioned that their stylist had left the salon without prior notice, causing confusion and inconvenience. Another customer mentioned that their appointment was not properly honored, leading to dissatisfaction and a desire for a refund.
In conclusion, while D'Marco Hair Studio has received praise for the quality of their work and some positive customer service experiences, there are shortcomings that need to be addressed. The poor attitude and unprofessional behavior of some staff members, as well as issues with transparency and appointment management, are areas that need improvement. Ensuring consistent, friendly, and professional customer service should be a priority for the salon.
Best TL Reviews
Terrible attitude, they had a promotion for modeling hair 109 bucks to get anything you wanted done. I took my mom and the owner and an assistant were both looking at our hair, they said it was gonna be very hard and that we had to go back as regular clients and pay full price, they treated us very poorly. I wouldn’t have gone there if he would have been honest with me, he even refused to give me a quote to go back some other day, they were very rude and lack knowledge.
They had before and after pictures of other people with bad coloring jobs and even bleached hair, that was his excuse for not taking us and I still don’t understand why he wouldn’t even give me a quote.
They made us both feel very uncomfortable and would never go back. I even asked for a hair cut and they just stopped answering our questions.
Terrible people. I was willing to pay full price and they still treated us like we were asking for handouts.
I went to this salon recommended by a friend. She warned me that although they did a good job on her hair the owner was kind of particular with his attitude. I wasn't intimidated by it so decide to give it a try. As a a new customer, I asked some typical questions such as who was doing my hair and what type of products were used. The owner called me into this room to tell me that he wasn't doing my hair because "I had doubts" and he was worried I would be unhappy. I told him those were typical questions for someone who goes to a salon for the first time. I have been to many salons in my lifetime and was never treated that way.
As a customer, although someone recommends it, you have to ask questions. Or when you go to a surgeon, do you just grab the first one and blindsided lets him perform surgery on you? First impressions count and I feel his attitude was very unprofessional. Customer service starts from the time you go into a place and this is one I will definitely not recommend to any of my friends.
Bueno el lunes fui a pintarme mi pelo... mi pelo traia rayitos pero saludable nada maltratado o quemado... y sali de ahi con el PELO QUEMADO TODO LO QUE ES TODO MI PELO QUEMADO...que horror casi lloro cuando veo mi pelo muchos mechones solo quedaron pedasitos quemados, parese estropajo todo duro y quebradizo y roto... lo peino y se me cain los pelos..... MARCO aparte de tener una muy mala actitud, estar con su carota de pocos amigos, me galo bastante mi pelo como si fuera uma muneca de juguete.... sali de ahi super adorida y mi pelo total mente QUEMADO ... la verdad no les recomiendo ese lugar.....
Made an appointment with David a month in advance they charged me a deposit to reserve my appointment. Called me a week later to inform me David had left and that I needed to come in and when I came to see if someone else could do my hair, I showed the blonde stylist what I would like she said yes, when I asked how much she would charge me she increased the price by $100 and laughed when I mentioned how much I was originally quoted. Nothing of what I was promised originally was honored. If she would of been a bit more polite with her response I wouldn’t have asked for a refund but disliked her mannerism. I feel very unconvinced being charged up front for nothing in exchange
They are very nice people. David did an awesome job on my hair and he is soooo sweet. He colored my hair, my oldest daughter's and now my middle one is going tomorrow. He's that great. Recommend 100%.
Very bad service. They made pay $50 deposit to have my appointment secured. Then they call me so they can give it a little more late. So I get to the salon supposedly they didnt know i was going so they didnt have nobody available to do my hair. So Marco gets there but does the job in 2 hrs or less and didnt even do what i told him all he did was color my hair just the way I had it. All they want is to get you off the seat and do the next person. They are also rude. If I could I would give 0 stars.
They completely messed up my hair the first time I went. My hair was half way down my back and I said I wanted a trim. I left with damn near shoulder length hair and it was completely uneven. I went back and a different hairstylist fixed it and did a good job. Thankfully they didn't charge me to fix it. Went a second time thinking maybe the first time was just a fluke, and I got the worst service ever. I had an appointment, and the hairstylist (Lupita) was running late. I thought "okay, I get it, I work retail. Stuff happens, I understand." I finally get in the chair and i show her a picture of how i wanted it cut. She cuts my hair and it looks nothing like the picture. I told her I wanted it shorter, and she was just trying to convince me that it looked fine the way she cut it. I, again, said I wanted it shorter and showed her the picture for a second time. She cut it again, but when she finished it didn't even look like she did anything at all. The whole time I felt like she was just trying to rush me out of the chair so she could help the next person. I get it you're busy, but shouldn't you want to make your customer happy? I was so mad, but I just gave up realizing she just wanted me out of her chair. Then I get up to the counter to pay, and the receptionist was so rude! I will NEVER go back, and I would NEVER recommend this place to anyone.
Fatal service con solo ver las cara's de los segun estilistas deja mucho que desear!!! , mala actitud y prepotencia absolute, negocios asi, deben tratar cordialmente y con amabilidad a sus posibles clientes, y no solo poner pretextos para no atenderte aunquesea en una Promoción o descuento , y ni una recommendation como clienta primeriza te dan ???????? entiendo que tengo maltratado el cabello, pero se supone que son especialistas , no soporte estar mas de cinco minutes ahi, nos hicieron sentir muy incomidas ahi'! ????
D'Marco Hair Studio Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Payments
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Cash-only
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
Places