Ly's Nails

+1 904-277-4999

2132 Sadler Rd, Fernandina Beach, FL 32034 United States of America

Open Today: Closed

Quick Facts About Ly's Nails

Ly's Nails place has received a mix of positive and negative comments, which provide insights into its strengths and weaknesses. By analyzing these comments, we can summarize the strengths and weaknesses of Ly's Nails as follows.

Strengths: 1. Wonderful customer service: The first comment highlights the wonderful experience and the friendliness of the staff, indicating excellent customer service. This is further supported by other comments praising the staff's professionalism and friendliness. 2. Attention to detail: The second comment praises the salon for its attention to detail during pedicure and SNS dip nails. Attention to detail is a crucial aspect of nail salons and indicates the high quality of their work. 3. Skillful and professional nail technicians: Comments praising the nail technicians, such as Ly and Thomas, indicate their expertise and professionalism in nail care. This suggests that customers can trust Ly's Nails to provide high-quality services. 4. Clean and nice environment: Several comments mention the cleanliness and overall pleasant atmosphere of the salon. A clean and inviting environment is essential for customers to feel comfortable and enjoy their experience.

Weaknesses: 1. Poor handling of gift certificate payment: One comment outlines a negative experience where the owner and employee attempted to change the amount owed after the customer had paid with a gift certificate. This reveals a lack of transparency and poor customer service, which can leave a negative impression on customers. 2. Lack of priority on customer satisfaction: Another comment criticizes the owner's lack of friendliness and apologetic behavior when confronted about the payment issue. This suggests that customer satisfaction may not be a priority for the salon and that they prioritize monetary gain over customer experience. 3. Inconsistent pricing: The comment about the gift certificate issue also highlights an inconsistency in pricing. The fact that the amount owed was changed after the customer had paid suggests a lack of clarity and consistency in their pricing policies. 4. Potential communication issues: Although not explicitly mentioned in the comments, the incident involving the gift certificate and subsequent confusion about the payment suggests potential communication issues between the employees and the owner. This can lead to misunderstandings and further impact the customer experience.

In conclusion, Ly's Nails place has several strengths, including wonderful customer service, attention to detail, skillful nail technicians, and a clean environment. However, they also face weaknesses in terms of handling gift certificate payments, a potential lack of priority on customer satisfaction, inconsistent pricing, and potential communication issues. It is important for the salon to address these weaknesses to ensure a positive and consistent customer experience.

Best TL Reviews

Was visiting from out of town . Wonderful experience from the time I came in . Highly recommend. They were so nice and friendly! Will definitely come back when I’m in the area .

What a quaint salon! I love Courtney! Amazing pedicure and SNS dip nails. Beautiful work and attention to details! Must try!! ♥️

I went to the Sadler Rd. location. After my pedicure and waxing services were done, I went to the counter and was told the amount owed. The amount they provided was correct, according to the prices they had given me upfront. I then told the female employee that I would be using a gift certificate, and since the certificate was seven dollars more than the amount due for the services, I told her that they could keep the remaining balance. Both the employee and owner were present when I paid, and there were no issues at the time, though the owner did not look pleased that I was using a gift certificate. Odd, I thought. (They had already collected the money for the certificate on an earlier date.) Apparently, this was not enough, so after paying and walking back to my vehicle to leave, the female employee who took my money came outside, flagged me down, and said, "The owner said you did not pay enough. WHAT?? I immediately knew that they were trying to pull a fast one but agreed to go back in and pay more. The owner was not the least bit friendly or apologetic for changing the amount after collecting my money and saying goodbye. I have no intentions of returning to this place. It's clear that customers are not a priority at all. They simply want your money.

Awesome place! Best manicure and pedicure. Beautifully done!!

Ly does an awesome job. He's a nail professional. I would recommend him to anyone. You are guaranteed to be well pleased.

Very clean and nice. They did a great job on my nails. It was a good experience. Tito the Salon Pug is nice company.

I like the SNS manicure. The polish lasts 4 weeks for me. I also like pedicures by Kim. She does a great job in getting my feet smooth and soft.

I have to RAVE about Ly’s nails ! Absolutely love Thomas, he is fun, very professional and his work speaks for itself. Had a great experience getting both a manicure and a pedicure. I will be back for sure!