Napoli Restaurant

+1 724-869-3800

1603 W State St, Baden, PA 15005 United States of America

Open Today: -

Quick Facts About Napoli Restaurant

Strengths:

1. Cozy atmosphere: The restaurant is described as being cozy and authentic, creating a pleasant and welcoming dining experience. 2. Attentive and friendly staff: The staff at Napoli Restaurant is praised for their attentiveness and friendliness, which contributes to a positive customer experience. 3. Generous portions: The portion sizes of the food are mentioned multiple times, with the garlic knots and the gnocchi being particularly filling. This is a strength as it provides customers with value for money and the opportunity to take leftovers home. 4. Delicious food: The quality and taste of the food is highlighted in multiple comments, with the ravioli, spaghetti and meatballs, as well as the pizza being singled out for being delicious. 5. Good value for money: In addition to the generous portions, the comments also mention the great prices at Napoli Restaurant. This is seen as a strength as it makes the dining experience affordable and accessible. 6. Good customer service: The comments mention positive experiences with the waitstaff, who are described as doing a great job and greatly appreciated. This contributes to a positive overall experience for customers.

Weaknesses:

1. Declining quality: One comment mentions a decline in the quality of the food, specifically with regards to an appetizer sampler and the toppings on the pizza. This suggests that there may be issues with consistency and maintaining food quality. 2. Overcharging: One comment mentions being overcharged for their order, suggesting that there may be issues with accurate pricing and billing processes. 3. Inconsistent customer service: While positive experiences with the waitstaff are mentioned, there is also a negative comment about a young cashier/waitress who consistently messes up orders and provides poor customer service. This suggests a lack of training and attention to detail. 4. Poorly executed deep-fried items: The comment highlights that deep-fried items like wings are overcooked, dry, and poorly seasoned. This indicates a lack of consistency and attention to detail in the preparation of these dishes. 5. Lack of accountability for mistakes: The comment about a forgotten side salad and the lack of apology from the staff suggests a lack of accountability and poor customer service when mistakes are made. 6. Limited variety in deep-fried options: The comment mentions that the restaurant does not offer a variety of deep-fried options and that the lack of seasoning is disappointing. This suggests that the menu may be limited in terms of variety and flavor profiles.

Overall, Napoli Restaurant has several strengths, including its cozy atmosphere, attentive staff, generous portions, delicious food, good value for money, and positive customer experiences. However, there are also weaknesses that need to be addressed, such as declining food quality, overcharging, inconsistent customer service, poorly executed deep-fried items, lack of accountability for mistakes, and limited variety in deep-fried options. Improvements in these areas could enhance the overall dining experience and customer satisfaction at Napoli Restaurant.

Best TL Reviews

We stopped in last week for the first time and our only regret was not eating here sooner! We pass the restaurant all the time when going to Walmart, but kept forgetting to try it. It's a nice little cozy authentic italian restaurant, and the staff were very attentive and friendly. My husband and I both got the salad for the side, but my husband opted for the garlic knots rather than bread that also came with it. I figured it would be a small portion, but it was huge! We had to bring a good deal of it home. It was SO delicious.

I got the ravioli with tomato sauce, and my husband got the gnocchi with meatball sauce, and chicken strips with their signature sauce. My ravioli was to die for! The ricotta was so thick and fluffy, the pasta itself was also thick, and the sauce wasn't heavy or had that vinegar taste to it. Overall, it was one of the best ravioli dishes I've ever had. I could eat the ricotta by itself honestly! My husband enjoyed the chicken strips and said the sauce had a buffalo type flavor. He loved the gnocchi and said it was so filling we had to take some of it home (which is a rarety!)

Even though Baden is a little ways away from us, we'll definitely be coming more often. (Especially for those garlic knots!)

Wow. I haven't been here in a while and something major has changed. Quality. I got 2 large pizzas and an appetizer sampler for my family. The sampler used to be full of goodness, now there were literally 8 fries, 4 onion rings, and a few more things but it was all soggy and gross. One of the pizzas I got was to be pepperoni and sausage, but that's not any sausage I've ever seen and it tastes like spicy grease. The other pizza was just pepperoni with hardly any cheese at all. The crust is great but otherwise, this entire order was a fail. Also I'm 99% sure I was overcharged to begin with. Paid $51 and am extremely disappointed. Wish I could have a refund. Seriously never expected this. Used to be my favorite :(

Pictured is the pepperoni and "sausage" (grease) and the very lacking sampler (the mushrooms are from the sampler and all I actually enjoyed even though they were still very soggy).

*Note* I live 4 miles away and it was all still very hot. Just soggy and greasy.

I haven't eaten here in a couple of years and happen to be in the area so we stopped. What a wonderful meal at a great price! The sauce for the spaghetti and meatballs was delicious! My calzone was cooked perfectly and the dough was the best! The bread was also warm when they brought it out. The waitress also did a great job, which is greatly appreciated! This is definitely a small business that needs support that has wonderful food and people!

This place has great tasting pizza. But tonight the middle of our pizza was really soggy and fell apart as we pulled a slice from the box. Also there is this real young cashier/waitress in there that messes up my order every time. I dread her taking my order when I hear her answer the phone. We do pick up orders and there are things missing and being overcharged and undercharged for things. She has no idea what she’s doing in there. Kind of annoying I always have to call back and make another staff read my order back to me and make sure I was charged correctly and there’s a mistake everytime. And nobody even apologizes for it. One time I had to drive all the way back there for a lousy side salad that they forgot, they just threw it in a bag and tossed it to me not even apologizing for their mistake. Very poor customer service but good tasting food. Such a shame. Maybe dining in would have a better experience.

Don't get the wings, overcooked, dry, and tasted like they were tossed in dishwater, and i got a dozen that were all drums sticks, don't get anything deep fried, they don't season it at all. the pizza is acceptable at its best. And to check you out, the owner just types in whatever he wants as the prices. Bought 3 items and a pizza. I go in and it was 80$. I called him told him that it was awful, and all he offered was 20 percent off my next purchase of really bad food. It was lunch time on a tuesday.... Fire the cooks you have and start paying people more. just go to pizza hut fr.

Moved into Conway about a year ago, me and my girlfriend love pizza, we try it anywhere and everywhere!

We’ve tried most pizza places within in 40mins of Conway…..Napoli is hands down the best pizza around from regular pepperoni to the garlic Romano! NY style pizza with the best flavor. Even met the owner, right at close. Nice guy, he was personally scrubbing the floors and counters with an employee as we spoke! Would recommend this place to anyone!

I work in Conway but live in Ebensburg. I drive 2hrs for this pizza on a day off. Absolutely the best pizza I've had, PERIOD.

Very good service and yummy food!