First Star Nails

+1 828-323-9300

2503 Springs Rd NE, Hickory, NC 28601 United States of America

Open Today: -

Quick Facts About First Star Nails

First Star Nails has both strengths and weaknesses based on the comments provided. Starting with the strengths, several customers commented on the professionalism and friendliness of the staff. They mentioned that the atmosphere of the salon was pleasant and that the employees were kind and efficient. Additionally, some customers appreciated the fact that the salon welcomes walk-ins, as it allows for flexibility in scheduling appointments. It is also worth noting that some customers had positive experiences with their nails and were pleased with the results. They mentioned that their nails looked perfect and that they were satisfied with the service provided.

However, there are also several weaknesses that can be identified. One recurring complaint is the issue of pricing and service quality. One customer mentioned that they were charged more than the actual price for their nails, and when they confronted the salon, they were dismissed without getting a refund. This indicates a lack of transparency and customer service on the part of the salon. Another customer mentioned that they paid over $100 for a manicure and pedicure but were disappointed with the level of service they received. They mentioned that the pedicure did not meet their expectations, as the staff did not properly scrub their heels or file down dry skin. They also mentioned that the gel polish chipped after only four days. These comments suggest that the salon may not consistently deliver high-quality service or uphold their promises.

Another complaint that was mentioned by one customer is the issue of time management. They said that during their fill-in appointment, the staff only worked on their nails for 30 minutes and charged them $50. They felt deceived, especially after seeing another customer's review where they received a pedicure, acrylic nails, designs, and multiple colors for a lower price. This inconsistency in pricing and service time raises concerns about the salon's practices and may lead to customer dissatisfaction.

Furthermore, one customer expressed their disappointment with the communication and responsiveness of the salon. They mentioned that after having their appointment canceled by another salon, they decided to try First Star Nails. While they appreciated the professional service they received, they pointed out that the staff did not communicate well about the pricing and services offered.

In conclusion, First Star Nails has strengths in terms of a friendly and professional staff, a pleasant atmosphere, and the ability to accommodate walk-ins. However, the weaknesses lie in pricing discrepancies, inconsistent service quality, and poor communication. These weaknesses can lead to customer dissatisfaction and may potentially harm the reputation and success of the salon. It is important for First Star Nails to address these weaknesses and improve upon these aspects in order to provide a better overall experience for their customers.

Best TL Reviews

I will never go back to this nail salon. The guy that did my nails were rude and didn’t even really talk to me. My nails were 59 dollars and he took 70 dollars off my card. I went back in then to tell them that took too much. They dismissed me and wouldn’t give me my money back. This is the worst nail salon I have ever been too. I DO NOT recommend this nail salon.

Spent over $100 for a mani and pedi, for a banquet I had to go to for my job. I chose the $40 pedi, she didn’t scrub my heels to get all the dryness gone to where they are smooth, as other places I’ve been did and my feet looked so smooth and soft, had dry skin on my big toe, she didn’t file it down and make it smooth either. Just put my feet in the water soaked them, rubbed my legs down and painted my toes. I had to come home and scrub my heels and toe myself. Also, got my nails done and I quote what the lady said “gel on your nail, make it last longer” well that was a lie the polish is already chipping off of 3 nails, and it’s only been 4 days. I even gave her a $20 tip. Never again. I want to call up there and have them fix this mess, especially after spending over $100. Ive been to other nail salons, and they took their time to scrub my heels and any other places to make them look smooth again. Just another life lesson learned.

Very professional, loved the atmosphere and the staff. And I love the fact that some places still have walk ins welcome, my nails get done on the fly most of the time so I can’t make appointments like most want you to now days. I will definitely be going back. She did a great job on how pointed I wanted my nails and the ombré is on point!

Since Paint Nail & Spa could not give me an appointment for 3 weeks after they canceled my appointment the day before I was suppose to go a a SNS, I tried First Star Nails. They were very professional and gave a nice mani/pedi.

I’ve been here before for acrylics. Loved them, so I went back. Paid 60 the first time, Awesome. I went for a fill in and was just charged 50! Didn’t work in my nails 30 mins. I questioned it and she said yes a fill in and one tip, 50. Now I’m seeing a review where lady four days ago got a pedicure, Acrylic plus designs on her nails and several colors for 83?! I just got ripped off. I wanted to continue my business here, but that’s not right.

Had a good experience for my first time here. They where friendly, prices are fair. Was super busy the day before but I called before going today and they had no wait. One hand had 2 that where crooked but not bad.

I love this place. Theyre quick and efficient. Very professional and kind. Great prices and my nails always look perfect. I'll never stop coming here

My wife Leesa and I have manicures and pedicures at this place. We have always had excellient service and well pleased with our nails. We visit them on a regular basic. they are always polite and friendly. if we could, we would give them 10 stars.